TripAdvisor Traveler Rating

This resort was a great accessible resort! I use mobility aids (walker & mobility scooter) & had an accessible room. The room & bathroom was large with lots of space to maneuver around, a large tool in shower. The resort had a large accessible shuttle bus where I could drive my mobility scooter right up onto it. The pool had a shallow gradual slope that made getting in & out easy. The elevators were large, flooring through the hotel was smooth, the paths around the pool were rougher. The sand on the beach was mostly hard packed so I could use my mobility scooter on the beach. The only issue I had were the bathrooms around the resort, the main doors don’t have automatic door openers which made it difficult to get in & out of with assistance. Some of the bridges over the pools were steep but there were paths around them so you could avoid them. All the Staff were very friendly & attentive, great at their jobs. At guest services they always asked if there was anything I needed or anything the hotel could do to make my stay better. They helped me with my freezer packs for my medication to be able to travel home. The food was delicious, lots of variety & à la carte restaurants to choose from. We were able to make lots of reservations. There was always fresh baked bread, lots of fresh food stations like donuts, pasta, fish, tacos, different meats & Gluten free options at the buffet. they were very accommodating to food allergies at all the restaurants. Lots of different options for vegetarians. The pools were large, with a great swim up bar, lots of beds to lay in. Not a whole lot of shade so the shaded huts in the pool were awesome! I would highly recommend & want to go back already!

EL CIELO BAR! Leonardo CAAMAL & CONSUELO PEREZ THANK YOU SOO VERY MUCH FOR ALL YOUR SERVICE & wonderful energy!! Cheers!

Modesto Noh, Honorio Zamorano, Porfirio Pablo, were the best bartenders at Palace. We had an amazing experience. From the moment we sat down they were friendly attentive and made the whole experience fun. Their drink recommendations were excellent, and every cocktail was perfectly made. You can tell they truly care about customer service and creating a great atmosphere. They remembered our preferences, checked on us often, and made us feel welcomed the entire time. We willl absolutely come back because of the service alone!!

We went for our 30th wedding anniversary and enjoyed it. It was our 2nd time there. Our room was even further away from the lobby. Seems like they dont keep track of if you are a repeat customer. Grounds are Beautiful food is avg in buffet was like pulling teeth to get reservations for 2 people. And can only have 2 on the first 2 and 1 each of the rest.

Our experience was amazing, staff is friendly and professional. The place is very well maintained. Clean rooms and pools. All the food was great but the buffet in the palace was Our favorite. All the waiters were amazing, Concepción Cordova and Belisario Ramirez were our waiters the last night and they made it extra special ??