TripAdvisor Traveler Rating

Huge resort with wonderful and many food choices all day long . Lots of activities for all ages . Beautiful landscape and scenery . Well kept up. Timely service .

During our stay at Barcelo Maya Palace, one of the most memorable parts of our vacation was dining at Hacienda Restaurant, thanks to the exceptional service provided by Keyli Velázquez. From the very first evening, Keyli made us feel genuinely welcome. She was always warm, professional, attentive, and incredibly friendly. No matter how busy the restaurant was, she consistently took the time to ensure everything was perfect and that we were enjoying our dining experience. Her smile, positive attitude, and attention to detail made every visit to Hacienda special. It is clear that she truly cares about her guests and takes great pride in her work. Employees like Keyli are the reason guests choose to return to a resort. We would like to sincerely thank Keyli for her kindness and dedication. She is a wonderful ambassador for Hacienda Restaurant and Barcelo Maya Palace, and we hope management recognizes the outstanding job she does every day. Thank you, Keyli, for helping create such wonderful memories for us. Dmitry & Rina Ontario, Canada ????? P.S. Your professionalism, kindness, and beautiful smile made every visit to Hacienda a pleasure.

Wonderful time as always. Beach issue with seaweed but I knew to expect that. We have stayed at multiple Barcelo properties and have always been pleased. We feel safe and in 20+ visits we have had very limited issues. We only book through the Barcelo website or call center so we can get the benefits for our repeat trips.

Excellent hotel overall with one important exclusion: its beach it terrible. It looks as a nice band of soft, white sand on a picture but in reality it is dangerous surface of wet concrete which makes impossible to enjoy sea. Very sad.

My wife, toddler, and I spent a week at Barcelo Maya Palace (Premium Room) in May 2026. Accommodations were top-notch. Premium Room locations were nice due to proximity to the pools and restaurants. Food was delicious, drinks were strong. Definitely planning on going back.