TripAdvisor Traveler Rating

Reyna Pool was very helpful in accommodating our family for dinner reservations, especially when we had a large party and it was late in the day.

I booked 9 rooms for my friends and family through Expedia. I send an email to the resort with all reservations and asked months ahead to see if they can accommodate us close to each other since we had people over 65 and people who are on their first vacation and I can keep an eye on all. They kept telling me it’s all depends on when I arrive and availability. Only if I book directly book through them, they could do something for me, which was unacceptable to me. When we arrived they put my parents further away from us and some others even further. I don’t think I asked too much of them to do, that was a turn off for me. Overall stay was good. Not sure if I want to take my group there again

Great place to go to! All the amenities r w/in a walking distance . Service was amazing! Perfect for families.

We used their shuttle in - dirty, broken seatbelts and a very angry driver. We confirmed cancelling a return shuttle in person at the desk and on check out they accused us of lying about the cancellation and charged us the full amount. I also booked some tours with them and they misled us about the quality and nature of the tours (I.e. private bus because massive tour bus). Disappointing

This is a very nice and beautifully kept resort. Always clean, rooms are big and spacious, excellent for families. The food is fresh and delicious. The staff are so incredible and kind. Always trying their best to help you in any way they can. It is a very big resort so prepare for alot of walking but over all i enjoyed fully. I do recommend to ask for a room close the the pool.