TripAdvisor Traveler Rating

We have been to the Hard Rock in Riveria Maya many times. We appreciate the workers that go above and beyond. We look forward to coming back each year to see their smiling faces. We must say our favortie was going to the Arriba bar each night to see Dago & Mukul. They are both so great at what they do and you can tell how much they love their job. They were very entertaining and we laughed so much every night. We have to also give credit to Sergio who works at the Heaven bar and always went out of his way to take care of us. Angeles was the one who would check us in for dinner at WAI & Emu. She is amazing!!! Our favorite breakfast place was going to Faro not only for the food but mostly for the kind serice from their awesome Manager - Maria and the service from Elizabeth, Manu, Paleo, Ruth, Mac & Walter. Great staff that works so hard. I can't forgoet to mention Miguel who took care of us at both WAI and Emu. We were very dissappointed with the service at Eden Pool. I waited awhile when I went up to the swim up bar and was ignored while the bartender continued to wait on others that came up after me. Service was very slow at the pool until we complained and then service was what we were used to. We normally get David but he was working another section but is the best server we have ever had at the Eden pool. Our Butlers were wonderful as well. Samantha took care of us the most and Vicente was very helpful when Samantha wasn't around. If you are looking for a nice place to sit back and relax this is the place to be!!!! There are so many choices as far as food you won't be dissapointed. You will hate to leave as these hard workers are like family.

We had a fantastic family vacation. My daughter satyed in bldg 1 Adult's only room.and I stayed in bldg 5 . The new adults section is really nice. The adult pool area makes it feel more upscale than the other areas of the resort. The two new restaurants (Thai and Mexican Grill) were really good and the breakfast area (Flora) has an amazing view of the sunrise. Our Butlers Daniel and Emanuel were fantastic. They were fun, kind and attentive to our requests! The Neon Human show and fire show were excellent. Diego was an amazing bartender! Manu at Flora was an excellent server. Cindy was an amazing masseuse. We had a Bali bed at the HOF beach which made for a relaxing and memorable day. The spa was great and all the food was great. They are updating the resort in several areas. The service, as usual, was excellent. Another great vacation at HRRM! We also enjoyed the water park and hydrotherapy.

We have been visiting HRRM for at least a decade with our family and always have an epic time. We are Legendary members and like the benefits we receive with the program. Special dinners, pools, seating at shows and Butler service. Our favorite butler is Diego. He is incredibly kind, helpful and very professional. He went above and beyond for us making our dinner or Spa reservations as well as getting our beach and pool chairs everyday. He was always very accessible, attentive and knowledgeable about the resort and activities. He came through for us when we wanted to change our dinner reservations at the last minute or got us seating at the wonderful Fire and Water show or book our Escape Room. He has a positive attitude and he makes sure we are having a great vacation and always willing to help. We look forward to seeing him every time we visit HRRM! You ?? rock Diego! Thank you for another wonderful family trip!

Great family trip! We have been to many all inclusive hotels and this one was pretty high up there. Pros: THE BEACH-unreal for the kids- we seen fish, jellyfish, crabs, hermit crabs. My kids loved the ropes on the far end. Dinner restaurants: love the no reservations, if you arrive between 530-630 there’s little to no wait. Food was really good and the service was great. I am Gluten free and every single dinner restaurant had multiple choices for me. Entertainment: poolside entertainment was great! We loved Otto and all the games. Evening entertainment- we only seen one show (they’re at 8:30 which was too late for our kids most nights) but they have a fun activity for kids in the lobby every night at 7 (this timing was difficult with dinner sometimes but we did our best to make it as our kids loved it) Drinks: mango mojitos at the pool were great. We also had wonderful poolside service. All the dinner drinks we had were wonderful. Kids play area: we stopped in here a few times for a break from the sun- my kids loved it. So nice there’s drinks and food in here too! Water park: we only used once for half an hour or so- was fun but my kids preferred the beach and pool. Golf carts: my kids loved riding these between the resorts! Wildlife: aside from what we seen in the ocean we also saw: monkey, capybara (but apparently aren’t I just forget the name for them), loads of iguanas, a deer. CONS: Dated rooms- not a huge deal for us as we don’t spend much time here. But there was also mold on both the lamp shades (rooms were pretty humid until you figured out the cooling system) Gluten free at the buffets: I can’t criticize this too much as you can ask the waiter for GF pancakes BUT nothing in the buffet is labeled GF so it was a bit of a guessing game (I’m not extremely sensitive like some- I do OK with cross contamination). But it was defintitly harder to eat at breakfast and lunch in the buffets. Tip: eat at Toro for the breakfast buffet- it’s less busy and you can sit outside :) Ear drops in the shop were $30USD (my daughter got swimmers ear) and the taxi to get to the pharmacy 5 mins away was $42USD. So, bring ear drops! (I normally do but of course forgot this trip) GLUTEN FREE PEOPLE: Noting I’m not extremely sensitive: Pizza place at pool- it’s not advertised but they have GF crust most days. They always asked if cross contamination was OK and I said yes. Not sure if they would have served me if it wasn’t OK as they were always super busy. Buffets: have a little cabinet with GF desserts (always the same desserts and they’re average at best) really difficult otherwise as nothing is labeled GF. Room service chocolate cake (I didn’t like it but it is GF) Zen- hibachi- brought all my meals out separately and gave me crème brûlée. We also ate at this restaurant and it was good- they do have GF soy sauce so make sure you ask :) Toro: lots of GF options and will bring GF bread to start I was brought macaroons for dessert Italian: Loads of GF options- we ate here twice- appies, GF pasta, panna cotta dessert Overall it was a great family trip with great service. The beach was a highlight :) Only gave it a 4 because of the couple of cons I noted

Alberto the bar tender at club heaven was great. He gave us many good recommendations, was quick and efficient, and even took a selfie with me. The nights we spent here wouldn’t have been the same without Alberto and I’m very glad he bartended throughout my stay.