TripAdvisor Traveler Rating

Chino provided us a great service.

Hard rock riviera Maya is always a good plan, it’s our third time here, and out off all the hard rock all inclusive we have gone so far this is our favorite, we have come with our family and as a couple and have been so much fun. There is a lot to do. We are also glad that renovations are being made because it makes us want to come back. This time was specially great because we came as hall of fame, we had the opportunity to have two wonderful butlers Fernando and Lucio, I have say they were wonderful always giving the extra mile. They were so special with us and make our experience even better. I’m truly grateful for them Our room was good cleaned overall except the jacuzzi, I’ve noticed that in every hotel… so that’s the only thing I would say it is not great. Areas around the hotel are very cleaned, the restaurants are good, and service is great everyone is very friendly and kind always eager to help. I have to give a big shoutout to Omar in the Eden pool, he was the best server, always one step ahead, so cordial respectful and friendly. Ohhh Also David in the Eden pool great guy! Mayumi also superrr nice, we really like her! And from the Legendary sales team we really appreciate Vanessa and Mario they were great very respectful, knowledgeable overall great salespersons. The property is easy to walk I mean it not difficult to find wherever you want to go, there are signs everywhere and if not there is someone you can ask. So overall I would recommend Hard Rock Riviera Maya as your next destination for families and couples, you will have so much fun.

Naef and Diego were outstanding butlers during our recent stay at HRRM. They personally checked in on us several times a day to make sure we were fine and didn't need anything. They made all of our dinner reservations before our arrival and gave us daily reminders for whatever activities we had planned. They made sure we had our favorite pool chairs and/or cabanas at our preferred pools. They also arranged for our transfers and luggage pickups and checked to make sure everything happened on time. Most important, they were friendly and personable. We looked forward to chatting with them each day. We would be very happy to have Naef and Diego as our butlers in future visits. We would also like to recognize the outstanding service we received from the following staff members: The Arribo Bar bartenders, Dago, Saeed and Sergio, made outstanding drinks tailored to our tastes and greeted us each evening at the bar. They were very friendly and very efficient. At the Rhythm Bar, Ricardo, was extremely friendly and always checked to make sure we had anything we wanted. Arely, at the Spa, gave Viv probably the best massage she has ever had - so relaxing!

We have a very fun experience,staff are very friendly always ready to help and give what we need,most important is every one is always smiling and greet us wherever we are. Staff in the pool,room service,cleaning service,bars especially in pool,restaurant staff server hostess thank you for welcoming us and give us a nice lovely experience that we always forever cherish.thank you hard rock hotel Riviera maya.

All of the food was great and staff are amazing. Rock of ages show was fun, waterslides are great and entertainment staff at the pool are awesome! Hector, Kiki, dannyboy, lalo, axel, dannygirl, gracia were all very friendly and fun! The kids loved the activities at the pool for all ages.