TripAdvisor Traveler Rating

Some areas of the hotel were “falling apart”, e.g. the ceiling, there were water puddles in some halls of the buildings were the rooms were located. The common areas like lobbies, gym, pools, restaurants, arcade, etc were well maintained.

Staff was unfriendly food was horrible no authentic Mexican food too many raccoons and lizards on the beach too many bugs in the pool water park was dangerous life guards were treating too many kids for cuts and head trauma

My daughter and I had a blast even with the hurricane shutting down the pool/beach for 1.5 days. Ours butlers Pao and Mafer were attentive, professional, and personable. They were great at communicating and meeting our needs. My daughter cried when saying bye to them.

The hotel has damaged due to the hurricane, and they are still checking in people with mold throughout the building. They flat out, admitted to me, knowing there was problems and wanted me to have my children stay in a room with mold, saying they were overbooked and they had no other place for me to go.

This place is old and raggedy .It is outdated. We booked a family suite with the sky roof Jacuzzi. The Jacuzzi did not work. It was filthy on top with bird poop rat feces. The Jacuzzi in the guest room was filthy. We had to housekeeping to clean it. That was dried up on the table in the room, the closet light goes on and off by itself. When I brought this to the managers attention several times and they disregarded my concerns did not offer me any compensation. The door locked never worked. We were constantly locked out. The entire resort is under construction and there’s not a lot for the kids to do. The only beach that they have has fish in the water. The rooms are really small. They kept running out of food on the buffet and did not replenish. I would not ever recommend this place. The waterpark is a joke.