TripAdvisor Traveler Rating

We traveled end of January with the family. Six adults and 2 kids. We had such a great experience here. The food and beverages were outstanding I will recommend this resort to all my family and friends

We came to celebrate my friend's 50th birthday and had a great time. We stayed on the Heaven side so it was adults only. Super fun party vibe! Felix is by far the best server in the main pool area, and maybe even on the property. Very attentive and made sure our drinks never went dry! The entertainment staff was fantastic with activities throughout the day to keep everyone entertained and the food was also good! Nacho and Gabriel did a good job at making our dinner reservations and providing us with the nighttime entertainment itinerary each day. The Hard Rock has something for everyone whether you want a chill vacation or to party hard. We will definitely be back.

We have been to this resort many times and have enjoyed each time more than the last! Nacho Gonzalez and Gabriel Garcia were so helpful with dinner reservations and getting our spots at the pool! Felix at the Heaven pool was the best waiter we have ever had. He always knew when our drinks were empty and was there to refill them. We never went thirsty or hungry when Felix was on duty!!! The entertainment at the pool and in the lobbies at night was great as always! Can’t wait to go back!!

This was our 3rd time staying at Hard Rock Riviera Maya. We’ve come every year for a music festival and enjoyed it and the hotel. However this year we found the service to be extraordinary. All of the staff were great but I want to especially mention Gabriel Garcia and Nacho González, our personal assistants. They helped us with restaurant reservations, spa services, and answered a million questions. They were polite and respectful and went above and beyond to make our stay enjoyable.

We stayed here for a music festival and stayed in building four presidential suite. The location was great for the main stage and quick access to the heaven pool. We had such great service from Nacho and Gabriel, our attendants in our suite. They went above and beyond to help us with anything we needed. We had a trip and fall incident that was from the construction not being clearly marked and the medical staff was wonderful and German took care of compensating us nicely for that inconvenience. We attended the Awaken Your Senses dinner and that was incredible! Teresita took care of us with drinks at the pool and was awesome!! Nicolas was our chair concierge and he made sure to help us set up our ur chairs every day and we enjoyed getting to know him and hear about his family. I do feel like there could be better food options for gluten free (hummus, better gluten free bread, marked desserts, etc) at the buffets.