TripAdvisor Traveler Rating

Kevin and Pablo at Frida were amazing. Kevin never let my margarita go empty and even made me a to-go drink to take to the kids magic show. This was top-notch service!!!

Great food great service thank you Kevin and Romualdo

Friends of ours have been to this resort several times and it came highly recommended from them. We traveled with our 4 adult children and stayed in building 2 on the Heaven side. We had the best time! Great food, nice room, entertaining shows in the evenings. We have no complaints. The entertainment team, specifically Jazz, Val, Gigi and Roberto, were absolutely amazing!! Words cannot express how kind, accommodating, fun and enthusiastic they were. They knew us by name, gifted us matching hats and met us in the lobby to say goodbye as we departed! We love them!!

Victor and Citlali were great servers at Frida. We had a great experience and the food was amazing! He helped with dishes and was very accommodating!

My husband and I took our college-aged son to Mexico for a nice little break after school. We choose Mexico for the sun and beaches/snorkeling. We wanted an all-inclusive for the unlimited pina coladas. This resort is huge - split into the Blue/Azul (families) lobby and the Red/Rojo (adults only) lobby with plenty of pools and restaurants/dining options. There are 7 separate buildings with rooms: 1-2 in Blue (adults only) and 3-7 in Red (families). We were in building 6. We were all adults but we wanted adjoining rooms so those were only available on the family side. This is a very popular spot to have weddings. Each night (and some days), we saw several weddings in the HR's gazebos along the ocean-side path. This did not interrupt our vacation at all - it is just an observation. Pros: * Room - We booked a 2 bedroom/bath deluxe sky terrace room. We wanted adult son to have his own space. It was two conjoined rooms (lockable doors to separate for privacy) each with own full bath, mini fridge, closet, table & chairs and balcony. Plus stairs up to a huge terrace with lounge chairs, bar-height table and chairs, smaller round table and chairs, jacuzzi tub and bathroom. The rooms were a good size and the cleaning staff did a great job of keeping everything stocked and clean. We were very pleased with our room. *Dining - We've been to many all-inclusive resorts over the past 25 years and HR has some of the best food we've had. It's by no means gourmet but it is very good for an all-inclusive. There were a multiple restaurants, bars and quick dining options in both sides. Even the buffet (The Market) had a wide array of different foods. We really liked Ciao (Italian restaurant), Zen (Japanese restaurant) and Toro (steakhouse). *Pools with amenities: There are multiple pools across both sides of the resort. All are in close proximity to bars and several dining/snack options. There is plenty of shaded seating. As with most resorts, people will go early in the morning and "save" the prime seats. However, we went several mornings after breakfast - even as late as 11 am - and still found seats with shade. **We went the weekend of Memorial Day so maybe the resort was less crowded. *Golf carts: As I stated, the resort is big but walkable. However, there are golf carts constantly shuttling people across the resort at all hours. We never had an issue getting around the resort. Entertainment: We went to several of the shows and they were really good and entertaining. We especially like the hard rock show. Vibe City is great for families. We went bowling one night. Just noting that you should make a reservation to bowl. They had multiple activities there like batting cage, air hockey, trampolines, water slides and other arcade type things. Service: All of the cleaning, restaurants, bars, pools and shops staff were all top notch. Everyone was very friendly and accommodating. Cons: *Beach - there is very little beach at this resort. You can walk along a path along the ocean but it is all rocks. There are few areas that they have put little beaches in for the resort. What little beach they have is nice and with lots of chairs and there seemed to be plenty of attendants making sure you had any drink/food you needed. Just make a note, if you want to have a beach vacation, I'd pick a different location. *Sargassum (stinky seaweed): Sargassum season is April - August with May-July being the worst. This is not the HR's fault, it is just the facts. I was very impressed at how hard the crew at the HR works on a daily basis to try to clear the sargassum from what little beach fronts they have. I would have given this review 5 out of 5 stars but there were a few incidents with our hotel concierge that left a bad taste in my mouth. I know he was just doing his job but he came across as pushy and petty a few times. I'm not naming names because it is not a big deal but it did lower my opinion of the resort a bit. Also, another minor thing, we were disappointed in the lack of hard rock music played at the resort. We kind of assumed we'd hear much more being that it is named Hard Rock. Not a bid deal - just an observation.