Hard Rock Hotel Riviera Maya reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

16971 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great staff

lisajuliette2022 (Somerset, Massachusetts) on Jul 04, 2022

Overall great trip. Restaurant staff, poolside drink servers, bar tenders, golf cart drivers, all amazingly friendly people. They are incredibly hard workers who made our stay much more memorable. Marin, who helped us finally see the monkeys on our last day, Enrique & his crew at toro never had us waiting for drinks, and Carolina & Maggie at the heaven side pool made our pool days extra special surprising us with fancy pineapple drinks and coconut drinks.

TripAdvisor users rated this property 4 out of 5


kdw2video on Jul 04, 2022

My wife and I Had a great time and we loved the many places we could relax and enjoy the ocean breezes. Would recommend non buffet breakfast and lunch options being offered because all breakfast and lunch buffets were similar food.

TripAdvisor users rated this property 1 out of 5

Nothing 5 star about this property

Chefitup2 (Ankeny, Iowa) on Jul 03, 2022

Rooms- Beat down and not well maintained, drywall chipped all over room with obvious spots where there was some sort of water leak. Drywall still peeling off from ceiling. It took me 4 different interactions with staff to finally get them to attempt to clean the mess. Still dirty and needs repainting. Pictures to follow. I also have videos but apparently that’s not available Food- extremely disappointing and inconsistent. Room service food was absolutely horrible every time we ordered. A la carte restaurants lacked finesse in cooking proteins properly and general execution of described menu items. Very obvious there is not much culinary guidance as far as standards and adherence. Buffets lack the variety experienced at resorts in the area. If snack bar food is your idea of a culinary experience this may be your place to stay.

TripAdvisor users rated this property 5 out of 5

Best Butlers and vacation ever!

carolcV4290HX on Jul 03, 2022

Best family reunion ever! Thanks to our butlers, Gabriel Garcia & Jim Contreras, our trip could not have been more perfect. We were traveling with a group of twenty five from two different countries and it would have presented a challenge to most anyone, but not Gabriel and Jim. They went out of their way to make sure that every moment was perfect Every.single.moment! If you get the chance to visit then ask for them by name, but not when we are visiting again because we won’t be sharing.

TripAdvisor users rated this property 5 out of 5


Pricelesslady (Virginia Beach, Virginia) on Jul 03, 2022

This was one of the best spa service I’ve had. Thank you so much Noah. I like the quality of service and the Pool service. The moment I made my reservation I knew this was going to be a great experience.

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