TripAdvisor Traveler Rating

Legendary stay, exceptional team Hard Rock Hotel delivered a legendary experience from start to finish. Butler service from Moises and Paola was second to none. They anticipated every need and went above and beyond at every turn. Max at Legendary Vacation Club made sure we got the experience we had been dreaming of. Brian running laser tag in Vibe City turned the games into unforgettable moments. Carlos at Escapology was awesome and made the escape room a highlight of the trip. Alex on beach service was attentive and kept the day flowing. Estrella, Hugo, and Roberto at concierge check-in set the tone the moment we walked in with spectacular hospitality. This team is the reason the stay was exceptional. Every one of them deserves recognition.

Great time at Hard Rock ! Kids thoroughly enjoyed vibe city and the staff are amazing. Ari, Edgar, Ricardo Mishelle and Felipe were incredible with the kids. Got all the kids involved in dodgeball during one of their activities.

Hard Rock Riviera Maya is an awesome hotel! Specially for events such as weddings! Amazing customer service especial thanks to Faro Restaurant servers Elizabeth and Marco!!!! Manager: Maria!!!! And hostess: Jessica and Keila!!!!!! They are amazing!!!! Also we want to thank Jose Serrano de bell boy department. Thank you thank you thank you for a wonderful vacation!!!!!!! Also special thanks to the karaoke band!!!! We will return soon!!!!! Love Hard Rock Riviera Maya!!!!! Been here 3 times already and will return more times!!!!

Fantastic time at Vibe City (Hard Rock Hotel), with some pool and rock climbing, in which Mishelle was very friendly, and was there to help out with harness for climbing and helped to make sure all was safe.

Really good experience especially the tramline park and play area. The staff especially Brian and jael