TripAdvisor Traveler Rating

This was a beautiful resort. The beach was breathtaking and the grounds were gorgeous. Service was incredible, especially Nurian, she took such great care of us this week. We will definitely be back.

Amazing service from Yanet at the buffet. Everyday she has been extremely friendly and welcoming. Very attentive. Thank you Yanet for your exceptional service. Very pleased with the resort and she is a great asset for the resort. The resort is beautiful and I would definitely recommend.

My husband & I had a wonderful meal at the Marseille restaurant. Amazing service by Yanetsy Sierre, Odalsis, Yadara & Suli. The food was delicious and the desert was delightful. Highly recommend this hotel & its great variety of restaurants.

We had so much fun live music they were the girls were great so much fun. Mary,Teresa and nayvi.,the entertainment is the best. The people are wonderful. The band was wonderful. We had so much fun were so great. Highly recommend this to anyone. Great resort wonderful time. The rum was very good more they cooked the fresh turkey for us.

The review is for the period of the end of August, i.e. outside the main tourist season in Cuba, during the period of rains and storms, which actually happened. The journey from the Havana International Airport takes about 3 hours by bus, with delivery to the other hotels, almost to the end of the Varadero peninsula, where the hotel is located. The hotel is categorized as 5 stars 18+, i.e. no children. In no case does this hotel reach such a level as the client is used to from a similarly categorized hotel, e.g. on the Turkish Riviera or in the Dominican Republic. The hotel is practically half-empty during this period and some services are therefore limited. Clients were mostly moved to one block closest to the beach, and this also means that you can get a room with a sea view without extra charge. The blocks are on the ground floor and two are without elevators, i.e. not wheelchair-accessible, and their condition is not great in terms of appearance. There was a strong mustiness in the room, as if it hadn't been there for half a year, and it hadn't changed much even after a week. Spacious rooms for 2 with plenty of storage space, safe and telephone at the reception, large toilet with shower, large balcony, unfortunately no clothes dryer. The room bar in the fridge was empty, only after 2 days they refilled it with water and beer. The voltage in the sockets is standard 220 VAC, US sockets, but the Czech plugs of the connectors of chargers or shavers fit into them. The gardens around the blocks are maintained, around a single indented pool of purity, water depth only max. 1.2 meters in two of its parts. Spacious dining room. In the All Inclusive program, buffets for all meals with a relatively small daily recurring selection (again compared to, for example, Turkey). Unstable level of service.Once they themselves offer you coffee, wine, beer, refill water, and in 2 days you have to tell the same waiter about everything, otherwise you won't get anything. Bars are open 4, at the reception until 24:00, Rock House bar 24/7 with the option of a night snack, beach hut from morning to approx. 17:00, Piano bar until sometimes in the evening. Draft beer, apparently of two brands, one not good and the other disgusting, non-original rounds only poured from PET bottles. The selection of alcoholic and non-alcoholic cocktails is weak, just the basics. Sports activities at the pool and on the beach are weak, only volleyball, Latin-American dance classes, the animation team