Haven Riviera Cancun Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6312 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing resort and vacation

Harry S on Jun 15, 2024

Room was gorgeous! Food was amazing ! Entertainment was out of this world. Staff was excellent especially Brandon at the Serenity pool and Tessa in the flavors dinning room. Food options were great resort area clean . The shows at night “ Micheal Jackson, burlesque, hollwood were great our favorite was Micheal Jackson!

TripAdvisor users rated this property 4 out of 5

I recommend this hotel :) overall experience is pleasant

Maggie G (Winnipeg, Canada) on Jun 14, 2024

- The power in our room was out twice a day and 5days in a row during our stay in the hotel. We spoke with the receptionist, he recommended us to call the technician. The technician came everyday and flipped the breaker, that was it. No explanation and solution when we asked them. Maybe was happening in other rooms too. There was a huge power outage on the second day we arrived, the whole hotel was shutting down of power. - The food was delicious, we love the buffet and Mexican/ steak restaurant. Staff was nice. The smoothie was great! Love their coffee bar and delicious cookies as well. The housekeeping was extremely kind to us, made our room super clean and sweet. She left note for us. Thank youuuu for making our day :) - very nice pool for swimming. Super clean, always have fresh clean towels on the side. The entire hotel was clean. They put lots of efforts on maintaining. I would recommend this hotel. The outage was not a huge thing for us. We are pretty chill couples Tip them if you can. The workers are hard working and not pushing for anything.

TripAdvisor users rated this property 5 out of 5

Absolutely amazing

Maps56180588963 on Jun 14, 2024

Wow. Wow. Wow. I can't recommend this place enough. They quite literally treat you like royalty from the minute you set foot on the property until the minute you get in the cab to leave. 100% if you're thinking about it. Book it and ask for Nacho!

TripAdvisor users rated this property 5 out of 5

Ariel the phenomenal concierge!!!

G3600OUmichelleb on Jun 14, 2024

Ariel!!?????? The Haven was a great resort experience, but the icing on the cake was our concierge Ariel! She made sure we had all that we need and anticipated what we forgot! Ariel was such a true blessing,priceless actually for us who had never experienced this type of vacation….we will be back and the non negotiable is having Ariel As our concierge she is phenomenal!!! … until next time !!

TripAdvisor users rated this property 5 out of 5

Haven is so nice!

Brian T on Jun 11, 2024

Loved our stay at the Haven, the Serenity Ocean front swim out is beautiful and rooms are very nice. Service is top notch. Will return!!!

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