Haven Riviera Cancun Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6191 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Haven Riviera

13Aila82 on May 11, 2024

My partner and I stayed at haven riviera for 8 days and we absolutely loved it. We had some concerns about the food quality and friendliness of the staff as others had some comments and complaints about it. But during our experience, not only did we make several friends with the staff (shoutout to Sahel and Petro for how helpful and amazing they are) but also enjoyed the food as well. Now is the food exceptional? Of course not, realistically they are preparing food for a lot of people from different cultures and backgrounds so they prepare everything in a so called basic way. We personally absolutely loved breakfast, lunch at the snack bars by the pool (specifically the guacamole served by the circular pool) and dinner at Olios (specifically the salmon). We adored everything about our trip and had a wonderful time! Highly recommend!

TripAdvisor users rated this property 4 out of 5

Recommend for vacation and weddings

Connector23812812110 on May 10, 2024

Our daughter got married at this lovely resort. It was our second trip and it did not disappoint overall. It is a gorgeous facility and doesn’t get much better. The staff was so friendly and accommodating. They went above and beyond to make sure things were right and enjoyable. We upgraded to the serenity level which in my opinion was worth it for the pool. Our butler Charley was excellent - he was so kind and helpful for the entire stay. The spa was delightful, we used the hydro pools and had 1 hour massages that were very relaxing. We enjoyed the ocean front swim out suite, it was a nice touch especially when we wanted to escape all our friends and family for a moment between all the events. The wedding planner Miguel did a fantastic job making sure the large wedding went off without a hitch. It’s a private secluded location in the jungle away from all the riff raf of the city. It felt like a vacation in every sense of the word. We even had an issue of bags being left at the pool after the wedding and all were returned with all the contents including a handbag! Now for the small negatives. We are foodies from areas with excellent options so take this with a grain of salt. Food was average, we did have some good items but nothing to write home about. I am a pool person so this was not a big deal to me but lots of complaints about the amount of seaweed on the beach. The room did have a heavy mildew smell but Charley our butler was lovely to spray aromatherapy into the vents and let’s be honest it’s tropical there and humid so not shocking to have this odor. We took a red eye and arrived very early in the morning, I know check in is 3pm but we were willing to pay extra to get into our rooms right away which was not an option. They did get us in earlier than 3 but it took a while, so be aware if you arrive early and are tired. I would 100% recommend the Haven for a vacation, we left feeling relaxed, recharged and grateful for the experience. Our daughters wedding was beautiful and we will have many wonderful memories thanks to the Haven and their staff.

TripAdvisor users rated this property 2 out of 5

Worst food ever

Dre_Day47 (Las Vegas, Nevada) on May 10, 2024

The grounds look great and the pool. Access to the beach was dope. But the food was horrible. The room service food, Buffett and the restaurant had bad food. No taste. They do not know how to cook. Someone needs to come there. Like a Gordon Ramsay’s or something to fix that crap.

TripAdvisor users rated this property 4 out of 5

Everything was great until I lost money

Auri322 on May 09, 2024

We signed a waiver agreeing that they were not responsible for any lost items of value not left in the safe, but we didn't really pay mind to it. I left money in my purse on top of the nightstand and went to the main pool and when we came back it was gone. I filled out a report and they said they would investigate, but I knew I would not be getting it back. At the end of my stay they offered a certificate to come back for an upgrade. Aside from that the staff was very nice, good customer service, beautiful spaces and very clean, plenty of activities, food was ok. I would go back, just put my money in the safe.

TripAdvisor users rated this property 5 out of 5

Best resort

kaci3648 on May 09, 2024

This by far was the best resort we ever stayed at! Staff was very nice and accommodating. The pool was unbelievable.

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