Haven Riviera Cancun Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

4164 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Birthday Vacation

Cordero T on Jan 26, 2023

Me and my girlfriend had a wonderful time at the resort. I want to thank Jonathan are tour guide/ right hand at the resort. He make sure we had are reservations for dinner and everything thing we needed at the resort. I want to Thank the Manager Anatel and are waiters Jesus at the AguaBendita ! For a wonderful experience and fantastic food!

TripAdvisor users rated this property 5 out of 5

Excellent experience

pnhoang79 on Jan 26, 2023

Our firs time at this resort. WOW!! We felt very safe during our whole trip. All the staff were extremely friendly and helpful. The facility was very new and clean. We got upgraded to a swim up pool. It was amazing. All our restaurants experiences were delicious. We had the romance package and it was so worth it.

TripAdvisor users rated this property 4 out of 5

Haven is almost Heaven!!

830camb (Saskatoon, Canada) on Jan 26, 2023

This will be long, but please note that I have worked in hotels for almost 40 years and traveled extensively in Mexico. First and most importantly, the staff are 100% engaged and want you to have a great experience. Maurice (Mo), Ernesto, Solomon, Marilu, Tessa, Neri, Karla, Eli and Denisee were amazing. Sadly I am missing some others. We started with a few issues and pointed them out on their email comment card and after that the whole staff did everything they could to better the experience...well done! Be kind and tip the staff!!!! The main pool is where to be! Slightly cooler water to refresh, wait service, cleaning of eyewear, bikes in the water to exercise, swim up bar, stand up bar, jetted seat area, daily volleyball, floating yoga and central location in the resort. The "round pool" water is so cold that you cannot enjoy or hang at the pool bar if so desired. Did not use Serenity Pool, but looked nice and also quiet. Food options are very good but somewhat limited, especially lunch options (we were non serenity guests, but serenity guests said not missing much other than a better view...those guests are all front of the resort rooms). Dinner options were good. Both Olios and the Teppanayki need a reservation. Book Olios when you arrive so that maybe you get there twice. The Teppanayki is not what I thought it would be and you are better off with the a la carte in Satsu, the Asian restaurant. Satsu is the best followed by Agua (Mexican steakhouse) and then Vora Mar (Italian). The buffet (Flavours) for breakfast and lunch is very good, but limited. The dinner buffet should be passed as it is boring and use repetitive selections. Room Service was timely and nice. Portions were smaller but very good. Sadly no wine is included with room service without a charge. The coffee shop and deli Mocaccino is quaint. The bars have a decent selection of alcohols to choose from (always ask for your brand specifically, otherwise they will pour from the well). Limes bar is the best stop for drinks and they have TV's for any sports fans. The swim up bars are always good! The guest rooms all nicely appointed and all rooms have a balcony jetted tub. This is my wife's go to. We had an issue with water pressure for our tub, so start filling right away if you have the same issue. The shower pressure was ok. Beds are great and offer a good nice sleep. Mini bars sadly offer no alcohol only beer/pop/water. WIFI is strong and the resort is clean!

TripAdvisor users rated this property 5 out of 5

Wonderful vacation at Haven!

M1039YOcaitlinh on Jan 25, 2023

I had a wonderful stay at Haven. It was truly an exceptional vacation from the staff to the food to the cleanliness. We had a wonderful butler Johnathon that went above and beyond to meet all our needs. He arranged a beach dinner for us which was exceptional. The wait staff was very attentive. We especially loved Ceasar! He provided wonderful service at all of our meals. He’s such a hard worker and went above and beyond for us. It was sad to leave him on our last day! The pools were beautiful with attentive staff and bartenders. They always ensured our drinks were full! Johnathon arranged a taxi to take us downtown to find street corn. Our taxi driver Alex went above and beyond and offered to stay with us to show us around. He helped us try some authentic food and find some souvenirs. We arrived too early to get the corn we wanted. He went back to town later in the day and brought the street corn to our hotel! So kind! Food was excellent with a nice variety from Italian to hibachi and sushi to Mexican. All so yummy! The resort was exceptionally clean with staff literally cleaning in the inside of the trash cans. I would absolutely return and highly recommend this resort!

TripAdvisor users rated this property 5 out of 5

Couples Paradise

jordanseegmiller (Edmonton, Canada) on Jan 25, 2023

This resort has everything you need from romance, relaxing or to let your hair down and party. The food, service and entertainment was so good! My boyfriend and I are huge foodies and we had a fantastic time at the Asian Restaurant, the best part is its such a smaller resort that you don't need to make any reservations at ANY of the restaurants. The rooms were so clean and the views were breath taking. We did not do the serenity package (which is just a butler service and swim out pools, own serenity club pool and a couple extra restaurants) but everything was still so amazing. I think the only small complaint is more paper options for maps, activities and menus. We will defiantly be back to this resort!

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