TripAdvisor Traveler Rating

It is a great resort, gorgeous views everywhere, awesome pools, great outdoor furniture, great music, polite and fun staff, variety of restaurants and most of all awesome customer service! Granted this was our first time staying at an all-inclusive resort, I believe Haven set the bar pretty high, and we can't wait to come back!

My daughter and I have stayed at a number of fine resorts in Mexico, but I've never stayed at one with a finer staff of people. Between our Tahini breakfast staff, Ermelio, Pamela and Pedro, the Serenity pool attendants, Jehu and Ernesto, our personal concierge Charly, and the spa masseuses, my daughter and I never once lacked for anything. The swim out infinity pool on our patio was amazing, the food varied and well prepared, the service exemplary, and we were made to feel like part of the family. My son and his bride honeymooned there, and I've been telling everyone I know that it would be a great place for a girl's weekend away, a romantic getaway, an anniversary, or any other special occasion. It's an affordable, safe, beautiful place close to the airport, where you can go to be pampered. Rest assured, we will be going again. I'm not even going to look at other places in the future. It gets no better than this!

We did serenity partial ocean view swim out and loved it. Would definitely do the same next time. Food was good, service was great. Edith was our butler and she's so awesome. She went above and beyond to help us get our pictures from an excursion we went on. Would definitely go back. If you are going ask for Edith for your butler!

Overall the hotel was awesome. The staff was excellent and were very friendly and accommodating. Only downfall I’d say was the comfort of the bed and pillows specifically but the rooms are nice. The food was average. The hospitality was unbelievable. I’d definitely stay there again especially because it’s 10 mins from the airport. It’s alittle bit of a drive though if you want to do any excursions

The most relaxing wonderful resort we have stayed at in Cancun! Great food , great pools , gluten free options, drinks were great and wonderful housekeepers! We definitely will be planning to go twice a year from now on. Thanks!