Haven Riviera Cancun Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

3239 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Wonderful resort, but the seaweed made the beach and ocean less inviting.

Prishann on Jul 04, 2022

If you are not set on a perfect sandy beach and don't mind the seaweed, I would recommend this resort in a heart beat. The resort was fantastic and the staff was amazing. They do try to rake up the seaweed on the beach each day and keep it under control, but it still remains in the water. This though did not stop us from enjoying time laying on the beach chairs/cabanas. If your stay is shorter, it is almost impossible to get a reservation to one of the restaurants that require one. Though I did hear someone say that a little monetary encouragement helped a few people get a reservation at the front desk. Aqua Bendita restaurant was delicious though. We ate there twice. We did not upgrade to special cuts of meat and our steaks were really great. My favorite was the chicken. The buffet was good and had made to order omelets and extra special things like smoothies. Room service was also good. The crispy chicken is a must! The staff was really one of the best parts of the resort. Paco - Daily Entertainment, Bar tenders - Petro, Adrian, Waiters - Christopher, Jose,There was always someone offering help for whatever you were needing or wanting. The nightly shows were good, though the volume was deafening. If I knew, I would have brought ear plugs and would have enjoyed the shows much much more. Side tip: bring a pool floatie and an insulated cup for your drinks. We had a fabulous time on our trip!

TripAdvisor users rated this property 4 out of 5


accutlip on Jul 04, 2022

We visited for honeymoon. Beautiful all inclusive adults only place. Definitely recommend the swim out rooms as they will serve you drinks right from your pool. Very humid and strong seaweed smell like rotten eggs but that’s expected for July and not the resorts fault. Only disappointment was we saw other couples with rose petals or special dinner that we did not receive letting them know we were on our honeymoon.

TripAdvisor users rated this property 5 out of 5

10 year anniversary!!

Sightsee40146496525 on Jul 04, 2022

This place is amazing. My husband and I went to celebrate our 10 year anniversary. Once we arrived to the resort we were in awe. The place was amazing. We were taken to the serenity club to check in. Victor made the process so smooth. We got there early so our room wasn't ready yet but we went to lunch and had some of the best ceviche I'm head in a while! Our room was ready early and we were pleasantly surprise at how amazing it was. We had a serenity club ocean front swim-out!! The beach did have a lot of seaweed but the hotel did its best to clean it up. Since my husband and I are not beach people it did not matter to us. Everything we ate was so good! The staff was amazing and we would love to return. Our butler Ernesto did a fantastic job. We also received a tour of the property from Miguel and we were so amazed at everything we saw. This is not an ALL day party scene but it is super fun and the entertainment team did a great job at keeping people engaged. The after party in the moon cabaret was lit! Even my husband who does not dance was on the floor!! It was a great time. I would encourage anyone to come to this resort and to upgrade to the serenity package!

TripAdvisor users rated this property 4 out of 5

Good all inclusive resort

georgepaico on Jul 02, 2022

Great hotel, super clean and high end hotel. Staff is amazing, drinks were good, food was great at most restaurants. Highly recommended for couples or friends to relax. If you plan on leaving the hotel definitely rent a car because taxis are super expensive more then London or NYC, cost $80 just to get to the hotel which was 15 minutes away. That’s the only downside. Bring lots of $5-$10 bills cause everything is free and these employees work hard so please tip the employees!

TripAdvisor users rated this property 5 out of 5

Birthday Stay

Davidbenglishjr (McDonough, Georgia) on Jul 01, 2022

Great time at this location. Staff was very polite, professional and friendly. Facilities was well kept. Suite was clean twice a day with turn down service. Our stay was a wonderful experience and relaxing. Would not hesitate to stay again.

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