TripAdvisor Traveler Rating

Wonderful week spent in a serenity ocean front swim up. The room is great, bed and linens are very comfy, and the view from the swim out ledge is the best of any hotel we’ve stayed at. The only negative for our particular room was being directly across from the elevator and ice machine. The noise through the door was pretty rough at times. Our butler Adrian was great and helped us get settled in on arrival day and addressed various things we needed throughout the week. The highlight of service for us was Paulo who kept the drinks flowing directly to our swim out pool all week. Not sure if he always serves for building 4 but if he does, put in a request for that building!

We stayed at the resort for a destination wedding, but we really enjoyed our vacation. The property is pretty and you can enjoy a quiet experience at the Serenity or circle pools, or have a party all day at the main pool. We liked that you could choose and there are plenty of chairs and umbrellas at all three pools. If you are a beach person, this might not be the resort for you. I am not sure if this is year round, but there is so much seaweed that the beach is covered even though the hotel has equipment and staff out there all day trying to clean it. Almost no one went in the water or sat in the beach chairs while we were at thr resort. Negatives: food is just ok. Unlike most all inclusives, the buffet blows away the other restsurants for food quality. Even at dinner. There is more fresh prepared food here including fish and steak in the evening vs any other restaurant. Only negative is its a buffet vs table service. We loved staying at the Serenity level because we had access to every pool and restaurant. Our favorite sit down restaurant was above the circle pool. The biggest issue and complaint is the lack of towels and dirty bathrooms at the circle pool. Never cleaned and toilet always overflowing in womens bathroom. The resort is spotless except for these bathrooms. The lack of towels at the circle pool is constant. The pool concierge is around once a day. The towel problem was escalated, but it still occurred all four days of our stay and it happens multiple times a day. no towels at all. There is not enough or any staff at the pool except for drink service from 10 to 5. The staff at the resort is great and goes above and beyond. Gabby was our butler and she was wonderful.

Haven Riviera Maya Cancun resort it’s a beautiful place beautiful property this time for all amazing. They all went above and beyond to make it happen thank you, Balatzar , Santiago Great people Service always happy and smiling. Miguel our butler, beautiful human being. They were so hard to make it very convenient for us specially, with the reservation for the restaurants for dinner and also making stops on his way to get us a few items from the mall answering all our questions. Thank you all the entertaining Pool area Janet and Sharkboy, christina. We’re all great people.

This hotel is like being on a bad carnival cruise line. All you can eat of mediocre food with slot of whoop whoop people in the pool. Gym equipment was half broken. The service was not good. We went to beach at 11 am. No attendant with dirty dishes all around. We were there for a wedding which was lovely but thus was in spite of the hotel.

This is the 2nd year in a row that we went to the Haven and plan on coming back again, the service is top notch in all areas housekeeping, bartenders, waiters, and other staff they truly make you feel special. We celebrated our anniversary and received a banner on our door ( same room we had last year and we had requested that) wine and chocolate strawberries in the room plus on our anniversary they brought us champagne and a dessert. The food is so good in all the restaurants the buffet for breakfast and lunch always was good. They did have lunch poolside this year and that was nice, we really enjoyed Olios for our anniversary dinner the food and service was amazing. The resort is extremely clean and the views are great from almost everyplace your at. We only made it to one show but we’re glad we did it was excellent. They also added a lobby bar which was a great touch, we enjoyed having a cup of coffee in the lobby looking out at the beautiful view. Great job Haven looking forward to seeing you again.