Sun Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

8520 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fabulous Trip Celebrating my (Mom') 80th birthday with my Family at Sun Palace

Beth F (Stoneham, Massachusetts) on Jan 29, 2023

My Mom Wrote this review for me to post for her: I have been to a few all inclusive resorts but this one by far was the best! I am not a drinker, but I love my hot drinks! The baristas, Ricardo, Alexix, Angelo and Branden, at the Sweet & Coffee Cafe were the best! They always greeted me with a smile and a latte,. Sometimes even with foam art in my latte! All of the staff made me feel comfortable and special during my 10 day amazing birthday celebration stay! :) <3

TripAdvisor users rated this property 5 out of 5

The entertainment at sun palace

Francesca H on Jan 29, 2023

We stayed at the sun palace, the entertainment keep us and other guests entertained for the entire week. Pedro especially was up beat and always got the party going. We will recommend the sun palace!!

TripAdvisor users rated this property 5 out of 5

Perfect paradise !

J5971QKaarons on Jan 29, 2023

My wife and I just returned home from Sun palace yesterday and we wish we were still there. We stayed 6 nights for our honeymoon and it was everything and more! The staff made us feel like royalty and the resort was beautiful. Emelia took care of us when we needed anything and made sure there was a bottle of champagne for our evening toast. The room was updated and clean with all the amenities... loved the jacuzzi tub facing the ocean. Room service was a treat and the mini bar was always stocked. The beach was cleaned everyday and the water was warm, clear and lovely shades of blue. Manuel and Daniel along with the beach staff were friendly and accommodating ( endless mojitos ). The food was excellent and the pastries were the best I've ever had. We especially enjoyed the breakfast buffet that had a great variety of delicious dishes. I may have overindulged more than a few times. The spa was nice and the couples message is a must. We didn't enjoy the outdoor heated pools but many looked like the were having the time of their lives. My wife and I plan to return next year for our anniversary and we are counting the days.. 364 days until we are back in paradise. Many thanks to the staff and all the workers who made it a wonderful experience.

TripAdvisor users rated this property 5 out of 5

Always a Good Visit With Great Hospitality

Bruce Jeffrey K (Charleston, South Carolina) on Jan 28, 2023

The Sun Palace is a wonderful Adults Only resort. The hospitality of the staff is always first rate. Of the Palace resorts, this is one of the smallest, so it is very easy to navigate and is intimate. We had a room on the 1st floor, which is one floor up from the lobby. This worked great since we didn't have to take the elevator to get to our room. The food is always good, as is the the evening entertainment. There are two pool areas, one where it is relatively quiet and a larger pool where they have activities or music most of the day. We'd like to recognize the following staff for friendly service: Elite Rep: Jhoseline; Members Services: Claudia; Buffet Breakfast: Mario, Rodolfo & Sarai; Pool Attendant: Raquel; Italian Restaurant: Julian; and Fuego Restaurant: Victor.

TripAdvisor users rated this property 5 out of 5

Sun Palace, a step above.

Larry H (Brandon, Canada) on Jan 26, 2023

We spent a relaxing week at Sun with great food and professional service. This was our second stay, and we found the staff even more friendly and attentive then our earlier stay. Highlights included the Chefs dinner with great food wine and singer and the wine tasting with the Sommolier who provided some great parings where we found a new favourite Zinfandel. The hostesses and hosts did a wonderful job and it seemed that Gamaliel and Renata were at every restaurant to greet us and always remembered our names and preferences. It was amazing that some of the wait staff, Daniel, Rosalia, recognized us from a previous visit. In The Bar, Franco, Efran, Gabriel, Mario and others were excellent. In the VIP Lounge, Alfonso was our new friendly bartender. Jessica Guest Services answered our questions. Nancy from Public Relations assisted us in contacting member services to address some membership concerns. The beach concierge and lifeguard, who always had one eye on the ocean, were constantly moving chairs, digging in umbrellas and also made the neatest grasshopper by weaving grass. The food and service in each restaurant exceeded our expectations with relaxing music on select evenings. We will plan to return to Sun Palace again.

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