Sun Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

8996 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5


albertp289 (Columbus, Ohio) on Sep 16, 2023

...this is NOT a singles resort; Sun Palace is marketed as a COUPLES ONLY resort: no singles, no kids. Please remove it from the SINGLES list. Had to be rebooked to Moon Palace, and it took forever to get processed.

TripAdvisor users rated this property 5 out of 5

Best entertainment staff!

173mallorym on Sep 15, 2023

Sun Placae has the best entertainment staff pool volleyball, bingo, and other games. Pedro and Johnathan make everything so much fun! It’s always a party! Chiefs dinner is the best meal we have had and a great show! Valentin can sing!!! Pedro is a great host the chief is amazing!

TripAdvisor users rated this property 5 out of 5

Sun Palace sweet & coffee

raquel w on Sep 15, 2023

The TEAM of Sweet & Coffee at Sun Palace are the best. Alexis, Yzui, Ricardo, Emiliano & Brandon are the best. They are all professional, very accommodating & excellent service . Ricardo makes the best Crepes in all the Palace Resorts in Cancun. I also would like to thank our personal server at Aurora- Rudolfo, thank you for an excellent service he gave us every single day. The Awe Spa staff, thank you for the wonderful massage. I can’t remember all your names but I want to thank you all for the excellent service. Lastly, vacation planners Gael and Alejandro thank you so much for accommodating all our spa & tour bookings. You guys are the best. We are definitely going back to Sun Palace.

TripAdvisor users rated this property 5 out of 5

Sun Palace a grey place to stay and eat

Mochi 0 on Sep 14, 2023

Sun Palace is an amazing place to visit. We got to stay here early Sept 2023. We checked in and the staff were so great. The rooms were amazing and cleaned perfect. The beach chairs and umbrellas put out for each couple was very comfortable. Unfortunately hurricane Lee was off the coast of Cuba so waters were a little choppy. No issue we got in one of the three infinity pools. We ate at the Aurora restaurant three times during our stay and each time it got better and better. The chef Mitchel has exquisite taste in his menu. We had his moles and it blew our minds. He had a great assortment of choices and great presentations. He was wonderful and attentive to our questions and needs. Our meals were some of the best we’ve ever had.

TripAdvisor users rated this property 5 out of 5

Excellent Food and Experience

Andrew A on Sep 14, 2023

This dinner experience is a great addition to our Palace vacation. The food was delicious and the live singer was out of this world. I would definitely recommend this experience for one of your dinners.

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