Sun Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

8284 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great stay

978micha_lh (Grenoble, France) on Jul 05, 2022

Nice smiling personnel and the food offered in the 4 restaurants is great. No Kids around, great activities. Not really topical, we felt in the USAhahahaha I recommend the Thai restaurant for dinner and breakfast I. Aurora

TripAdvisor users rated this property 5 out of 5

Fourth of July Weekend

cait5254 on Jul 04, 2022

Loved this place from the moment I walked in. They greeted us with cold towels and a refreshing drink. Super easy check in, they brought our luggage to our room. The place itself is so clean and beautiful. Great view with great food. I recommend the small coffee shop inside and the snack bar by the pool. Staff is incredibly friendly and helpful to whatever you need. Don’t think I would have it any other way. I am a bit of a neat freak and this hotel was spotless. They also have many different events for entertainment purposes which is great when you have nothing to do. Would def come back!

TripAdvisor users rated this property 5 out of 5

Fabulous trip to Sun Palace Cancun

Karyta1973 on Jul 04, 2022

This place is magical. The views, beaches, rooms, activities and awesome directors, live performances and food. The staff was attentive and Pedro rocks! I’ll be back! The 4th of July party was unexpected and so entertaining. High quality hotel and staff! Highly recommended.

TripAdvisor users rated this property 5 out of 5

Sun palace Fourth of July

U63HUjodies on Jul 04, 2022

Amazing event, music, food, people!!! Top notch!! Definitely would recommend to all my friends and family!! Most fun I’ve had on the fourth in a long time!! And it’s our first year anniversary !! Yay!

TripAdvisor users rated this property 5 out of 5

Amazing trip

aramczyk on Jul 03, 2022

I have thought about writing this review for long time. I analyzed all our experiences in this resort an wondered why we have had such a great time. First of all we have gone with our wonderful friends, Beata and Christopher Jankowski. They made sure that we have had the greatest experience ever. Have they delivered !! That was one of the greatest experiences ever! We have taken several trips on cruise ships in the past. But this was excellent! Also, the second reason for our great experience was the people. The very staff was so incredible! Always smiling, happy, enjoying their jobs. Especially Sweet & Coffee Team - Brandon, Angelo, Brenda, Cristobal and Ricardo have done exceptional job! Enrique and Daniel have done spectacular job at the restaurant by the pool !!! Sofia, who made sure that our room was always clean and spotless, every single time have done excellent job! She even change water in our flowers that we received at the begging of our trip!!! We love you guys and because of you, our vacation was very memorable and we felt special !!! We will be back because of you and your incredible service!! By your performance, you show your appreciation and respect for your guests and that is what makes this resort so special!!! Also, almost forgot about Erik and Sergio ! Great job guys! Thank so much ! Miroslawa and Adam Ramczyk

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