All inclusive

Secrets Aura Cozumel

Cozumel 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Secrets Aura Cozumel, the only All-inclusive Adults Only Resort in Cozumel Island, Mexico. Located just 15 minutes from Downtown Cozumel and 20 minutes away from Cozumel International airport (CZM).

Other Fees: 1.25 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

266

Rooms

Junior Suite Pool View
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Junior Suite Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Junior Suite Pool View Swim-up
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Junior Suite Pool View Swim-up
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Junior Suite Ocean View
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Preferred Club Junior Suite Pool View
750 square feet
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Preferred Club Junior Suite Pool View
750 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Preferred club amenities include:

  • Private club lounge, preferred status and amenities,
  • Concierge services,
  • Daily continental breakfast service in Preferred lounge,
  • Fine liquors in the Preferred lounge, 
  • Complimentary internet access in room or suite,
  • Upgraded mini-bar service
  • Upgraded bath amenities
  • Spa access.

Preferred Club Junior Suite Ocean View
750 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Preferred Club Junior Suite Ocean View
750 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Preferred club amenities include:

  • Private club lounge, preferred status and amenities,
  • Concierge services,
  • Daily continental breakfast service in Preferred lounge,
  • Fine liquors in the Preferred lounge, 
  • Complimentary internet access in room or suite,
  • Upgraded mini-bar service
  • Upgraded bath amenities
  • Spa access.

Amenities

  • No elevator.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
Type Amenities
Desires Bar, Music lounge
Manatees Bar, Swim-up bar
Preferred Club Swim-Up Bar Bar, Swim-up bar
Rendezvous Bar, Lounge
Sky Bar and Sushi Bar Open air
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • In room wired
  • Business centre
Type of restaurant Type of cuisine Open for Additional Information
Barefoot Grill À la carte International Lunch Dress code
Bordeaux À la carte French Dinner Dress code
Coco Café Café, Snack bar Coffee and Pastries, International Breakfast, Snacks
Gohan Sushi Bar À la carte Sushi Dinner Dress code
Market Cafe Buffet International Breakfast, Dinner, Lunch Dress code
La Cava À la carte International Dinner ($), Reservations required, Dress code
Oceana À la carte International Breakfast, Dinner, Lunch Dress code
Windows À la carte International Dinner, Lunch Dress code
  • Rooms: 266
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit
  • Specialty dietary menus
Carretera Costera Sur KM 12.9
Zona Hotelera Sur
Cozumel, Mexico
800 413 3886
6 km from CZM
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited domestic and premium drinks

Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.amresorts.com/sip-savor-see for details.

  • Pets allowed available ($)

AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.

Pools

  • Adults only pools: 3
  • Jetted pools: 1
  • Outdoor pools: 3
  • Cabanas: Included

Water sports

  • Dive shop: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • Ping pong
  • Catamarans
  • Kayaking
  • Yoga
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre available ($)
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Medical services onsite
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Tour desk available ($)
  • Jewelry store available ($)
  • Coffee shop available ($)
  • Deli/market available ($)
  • Clothing store/boutique available ($)

Location

Address
Carretera Costera Sur KM 12.9, Zona Hotelera Sur, Cozumel, Mexico
6 km from CZM airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

They Made Me Stay Here!!

528rochellec on Jul 02, 2022

I ended up at this resort because AMR pulled a switcharoo on me! I booked a room for me and my 21 year old niece, at the Dreams Cozumel Cape Resort and Spa on March 8, 2022. They were offering a special rate for a sneak peek of the new resort. I was scheduled to stay May 16-19, 2022. They processed my deposit payment on March 8, 2022 and my final payment on May 2, 2022. I received a Pre-stay letter on May 10, 2022 and it had all the information for Dreams Cozumel Cape Resort and Spa. I arrive at the airport on May 16, 2022 and the young man from the transportation service informs me that the Dreams Cozumel Cape Resort and Spa is still under construction and I was going to Sunscape...I was livid! I get to Sunscape and as soon as we pull up I said "I'm not staying here"! After a lot of conversation and about 20 minutes of my time, I was informed that I would be staying at Secrets. It appeared to me that they had to confirm my nieces age, and instead of just asking for her ID, they kept guessing because she looks very young. They asked me four times about her age and I kept telling them that she was 21! They finally walk us over to Secrets (an adult only resort) and I was not impressed! I was very upset that no one contacted me to inform me that the Dreams Cozumel Cape Resort and Spa was still under construction! I would have cancelled my trip! I had no desire to stay at Secrets with my niece! They put us in a room with one bed and an open shower and bath! They said they were going to bring me another bed and they never did! My niece had to sleep on the sofa! This was her first time out of the country and this was supposed to be a girls trip before she headed off to military training for two months! Needless to say our trip as planned was ruined! The resort was dated, the hot water in the shower wouldn't get hot and the food was not good. The couple of food items that we did like were inconsistent in taste and portion size. To date no one wants to acknowledge that they pulled a switcharoo on me. Victoria, the Regional Member's Quality Assurance & Customer Manager keeps trying to make my complaint about Secrets and keeps offering me another stay at Secrets! What a joke! I am so upset that when I was in Cancun in April of this year I purchased a vacation package, and I encouraged three of my friends to do so as well! Had I known, what I know now, I would never have purchased from AMR! I cannot believe that no one from AMR had the decency and the professionalism to contact me and inform me that the resort was not open! I should have been given the option of canceling my stay or going with the alternate plans that were made for me without my permission!

TripAdvisor users rated this property 3 out of 5

If you're a diver!

drewb535 (Virginia Beach, Virginia) on Jul 02, 2022

My group and I originally booked the Dreams hotel that is under construction, but we were upgraded to Secrets. Overall, the service is very nice - but it most definitely could use some maintenance to the grounds. The employees there are rock solid! This review is more built around groups who are traveling divers. This resort is more of a honeymoon/marriage destination. There are plenty of divers there intertwined, and this place has a long pier where the boats can come pick you up. The on-property shop is called Dive House. You can check in with the employee on the first day to pay for the diving - VISA AND MASTERCARD are the only types of credit cards accepted. Of course - they prefer for you to pay in cash. The boats are very nice and not overcrowded. There is no place for you to store your gear in-between diving. The employees say that you can leave your gear on the boat, they will take it and wash it, and put it back on the boat for your next day of diving - but they take if off hotel property. No one in my group did this as the bathtubs in our rooms were big enough to wash the gear in. We do realize not all dive resorts even have this, but it's worth noting. The dive locations are literally less than a 10-minute ride away, but they all look the same in my opinion! You have to ask to go to specific places if you want to do it. We asked to do swim throughs and the wreck, and the boat captain took us there. Also, if your diving, please be careful about the boats that are not really licensed to take you out. It takes business away from the people who are following the rules. Overall, my group has agreed that we'll look at full dive resorts for future vacations versus a Destination one. Hope this helps somone!

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