TripAdvisor Traveler Rating

It shouldn’t be call an all inclusive, you should call it a pre fix 3 course dinner resort. The location is perfect, Hilton needs to train the staff better and hire more staff. All inclusive means service while sitting on the beach, not having to get up for drinks. Let’s talk about the non functioning elevators. I am so glad , I was on the first floor.

We spent five days and four nights at this resort. The resort was not my choice but we went to celebrate a friend's birthday. Overall, I liked the resort. THE GROUNDS: The common areas were clean and inviting. There were plenty of places to relax and unwind. The pool areas were beautiful. Pools were spacious and clean. Lots of available seating but only a few cabanas that were available to rent. The beach area was nice for hanging out but the floor of the beach was rocky so I wouldn't recommend going barefoot into the water. THE ROOM: The room was spacious and clean. Bathroom was very nice. Small but modern with a nice shower. Good water pressure and plenty of hot water. The room furniture was a little dated but in decent condition. The bed was comfortable. And thankfully there was no musty/mildew smell that has been common in some other beachfront properties. Given our last experience in Mexico just a few months ago, I brought incense this time but didn't need to use it. THE FOOD: Overall the food was good, especially for an all-inclusive resort. The buffet had a decent variety and was open for breakfast, lunch, and dinner. As for the "restaurants", we only tried the BBQ, which was delicious! The only complaint is that all they offer is meat and a tiny salad that they expect you to share. Fortunately it was located close enough to the buffet so we went over there to grab some side dishes and brought them back to the BBQ. Probably weren't supposed to do that but oh well! Also be advised that there are no "restaurants " in the traditional sense except for the sushi bar. Everything else is wide open. The BBQ one was just a cordoned off area near the beach and didn't even have a roof. The Italian one was more like a hut. But you will need reservations for all of them. THE STAFF: Honestly, the staff is a big reason why I couldn't give the resort five stars. The check in personnel were friendly enough. The female server at the BBQ place was good and our cabana attendant at the pool was very good. I don't remember her name but I think it started with an "S". And our room was cleaned daily with no problems. However, the staff at the buffet seemed very disinterested in doing their jobs and weren't very friendly. They did not clean off tables in a timely manner, which attracted lots of birds. We even saw an emaciated stray cat walk in, climb onto one of the tables and start eating the leftover food off plates that had been left there for at least 15 minutes! Even though there were plenty of staff but they just kept walking by it or spending too much time socializing with each other. Despite some of the shortcomings my overall experience was positive enough to return. The main things like the room accommodations and the food quality made things enjoyable. The resort is also in a good location very near downtown Willemsted. It is within walking distance if you are in relatively good health but the cab fare is not bad either.

The check-in experience was awful The front desk staff was very rude from the start and then gave me a key to the wrong room. The elevator was broken for 2 of my days and we were on the top floor. We had to walk up and down the stairs each time they changed our rook key. The building we were in only had one elevator, so we had to trek up and down 4 flights of stairs every time we wanted to change or go to our room.The main restaurant staff was inattentive and the food offerings in the buffet was often empty. We spent a lot of time waiting for food. The lock on our room door stopped working. After walking up and down the stairs several times to get new keys, they determined that the lock was broken. It took them 2 additional hours to get the door open ... 2 hours that we had to stand and wait in the hallway while they worked on it. When they got the door open, they removed the lock and it took them an additional 90 minutes to replace the lock. We had to wait in the room or leave our room unsecured. Management seemed un-phased by our concern which turned into complaints. No one seemed in a rush to help us resolve any of the issues. The rudeness of the staff overshadowed what would have been an acceptable vacation. This place is off my list for vacation spots.

we got there around 5PM and there were NO open places to eat. There were several restaurants that started seating at 6 and the buffet did not open until 7 for dinner. We went to one of the restaurant at 6 planning on going in and eating and were told we needed to make reservations on the "app" (website). Apparently, you must make reservations the night before as seating is very limited to each service (3 per night 6 7:30 9). I quickly looked at the app and had no luck as everything was filled for the night AND the next night...seeing how you needed to make the reservations the day before because they filled quickly. You can't make the reservation until 6 AM when it "opens for reservations" on the app. The buffet was (as expected) very busy and we had a very had time finding an open and clean table. The resort was clearly understaffed, and most were not in a very good mood unfortunately. There as a food option that had fried foods and pizza but we were told the pizza was not going to be made till later. We actually left the resort to go find food on the road because the buffet was large but very much to be left as "good". The bartenders at the "main" pool bar were rude and basically ignored you unless you were waving money for them to come and get your drinks. The tour busses came in and went quite often, leaving the front desk overwhelmed and stretched thin. I needed help to figure out the AC in the room and never got anyone to answer the phone even once. I just went down and had to wait for an "agent" to finish other people and then put in a work order (it did get fixed within a few hours). The wonderful "pastries" and coffee shop had donuts and croissants, no specialty items, no macrons. The pool closed at 7! 7 - 7 and then closed. We were so looking forward to some late night swims and were very disappointed when we found out the early closing of the pool.

Location was beautiful, cruise ships came in and blocked views from the buffet seating, but we delt with it. The rooms were clean and comfortable. My main issue was the employees. The resort is obviously short staffed and it showed. The attitudes were unhappy, didn't want to be bothered with taking care of the customers who paid to be there. VERY difficult to get seating for the main dining, it was 2 nights after we got there before we could get into the "app' and make reservations. The seatings are very limited and have 2 service workers to take care of the 20 people per reservation. We didn't eat dinner our first or second night there unless we went to the buffet which did not open until 7PM. When we did get to the buffet the tables were quickly filled and we had to walk around and find a table then clear it ourselves, as the staff could not keep up with the tables (not even sure if they were done or just got up to get more food). We actually left the resort to get our lunch meals each day and and supper meals twice (so much for all inclusive). I have only been on a all inclusive cruise before this and the food and pool was almost twenty four hours so the fact that it was hard to find open "GOOD" food (.pizza place told us no pizza's come back later) Pool closed at 7 so we were also disappointed to that matter. It looks great on the website but I would not recommend this to any of my friends or family.