TripAdvisor Traveler Rating

I don’t know why there have been so many bad reviews. We stayed here for 5 nights and it was PERFECTION! The check in was seamless with no lines, the valet was so kind and accommodating with our bags, our room was huge and clean, never a line up at the elevators,the casino is great, servers are quick and kind, the pool was beautiful….and let’s not forget how amazing the location is. I will definitely be back.

We were given a room on the 8th floor. The Drei’s club is on the roof right above this room. It is a club with a pool. It is an after hours club that goes until 6 am. If you want any sleep DO NOT get a room at this hotel. I appreciate that people want to party in Vegas. But sometimes people don’t want to be out until 6 AM. Some warning would have been nice so we could have made a decision about the room or requested a different room. It wasn’t a busy time. The rooms seem to be old. The covers of the electrical outlets kept falling off when we plugged things in. One was right next to the bathroom sink. Not sure how dang that is.

The Cromwell has gone down quite a bit, It's really showing wear. Body dips in bed. Dirty room floors, toe nails and all. Moldy corners on windows and bathroom. Questionable white stains on furniture, I mean when in vegas I guess. Falling apart from water damage. Humid, and air doesnt work so well. Also, if you're looking for a quiet room, don't bother. I was stuck in room 819, it was horrible. Right next to the air conditioner units of the flamingo. Under the Drais nightclub, and with a mariachi band playing on the corner with a loud Tuba till 4am every night. But wouldnt matter if you upgraded anyways, not only was it not available (except for the penthouse) but they are doing nightly street construction on flamingo rd. Stayed May 29th-July 2nd.

I am not even sure where to begin with this hotel. Lack of staff, everywhere. One person at check in and one person at EatWell, fixing food, making room service deliveries. Closing down to make said deliveries. While a “manager” oversees the cafe but is unable to help because of Union contracts. Then my mother in law calls me to tell me that they paid for a pet stay package. She is 75 years old with a 15 year old dog. She ask for a room close to the elevator and on the first floor. Nope. No pet stay was available (come again?). Instead they were put on the 8th floor and the furthest room from the elevator. Then we arrive. Checked in early online. Got to hotel and was told there was no king beds available. Wait, what? I booked a king room, so why are there no king beds available??? You pay for everything in the room. Coffee maker in the room, but no free coffee? The rooms were old and desperately need repair and my feet were black when walking barefoot on the floor. This is clearly a property that the Caesar Empire left to crumble.

I have to say the hotel was a disappointment, largely because of the staff. On the plus side, I actually liked the King room better than I thought I would. The photos make it seem a little gaudier than it really is -- I loved the style of decor, sort of Victorian chic meets modern sensibilities. Outlets everywhere plus wireless phone charging, quiet and effective AC. Bed and seating were comfortable. Plus the room felt spacious. However, like others have said, there were many scuffs and broken straps etc. making it feel worn out as opposed to just vintage. The laminate flooring feels cheap, though I still prefer it to carpet. The view from the standard King is absolutely terrible. I was on the 8th floor and looking down to the covered parking area and some room that housed janitorial products. If I'd known that going in I would never have picked that kind of room. It was the ugliest view I have ever had in Vegas by a long shot. Here's where it gets worse. I asked no fewer than four times to change my room. The staff could not have cared less about trying to help me. If I'm asking that many times, make note of it and do what you can to help without my having to ask more. I also asked repeatedly to see one of the suites -- obviously it meant that I was thinking of booking one in the future, but that meant nothing to them. They just truly seemed to not care, short of offering me little bottles of water. Further, despite leaving my room while housekeeping staff were nearby and leaving the occupied card inside, my room was not refreshed. Also, their little onsite store had the most limited hours. It was closed by like 7pm and not open until maybe 10am. Finally, when it came time to leave, I couldn't pick up Lyft from the hotel -- I had to walk across the street and up a steep incline with all my luggage to the Horseshoe rideshare area. I probably would not go there again without checking Tripadvisor to see if people were having a better experience with service lately.