TripAdvisor Traveler Rating

I traveled to Iberostar Selection Rose Hall Suites with my husband and our 14-month-old baby, hoping for a relaxing and enjoyable vacation in Jamaica. While we absolutely love Jamaica and its genuinely warm, friendly people, our experience at this resort was deeply disappointing and, ultimately, heartbreaking. We arrived at 11 AM and were told the front desk would notify us when our room was ready. Hours passed — no word. At 4 PM, we finally returned to the desk only to be told our room had actually been ready since 12 PM. No one notified us. This lack of communication became a theme throughout our stay. Getting basic services was another challenge. We asked the front desk how to get whole milk for our baby and were told to call room service. But once we got into our room at 4:30 PM, we tried calling for over an hour — no one answered. Even the front desk didn’t pick up. We also couldn’t log into the Iberostar app to view a map or schedule. We were assigned a concierge, and the system forces you to work only with that one person — even when they’re unavailable. We tried twice to book something but were told no one else could help us. We had to come back a specific time in the morning in order to meet our concierge. It quickly became clear this setup was meant to funnel us into a sales pitch for the Iberostar club membership. Despite clearly saying we weren’t interested, our concierge pressured us, promised to shorten it to 45 minutes, and asked us to lie and say we agreed to 1.5 hours “just for protocol.” We agreed reluctantly. Once she handed us off to the sales rep at the Wave resort, she disappeared. We were left to awkwardly have breakfast with a stranger, then spent over 1.5 hours shuttling back and forth between resorts while our baby missed her nap. I understand they are trying to sell the club membership but the way they did it was a waste of time. Majority of the 1.5 hour was just traveling back and forth between the two resorts for nothing. We would rather sit at a presentation where they give us all the details of what a club membership includes and the different package. The food was mediocre and we weren’t allowed to take food back to the room. For parents traveling with a baby, this is a huge inconvenience. Something as simple as being able to grab food to go would’ve made a huge difference. One day our room wasn’t cleaned at all. We saw the housekeeper before we left and she told us we were next. When we returned later in the afternoon, not only was the room untouched — the tip we left was gone. We called the front desk and after investigating, they said the person who restocks the minibar took the tip, and they’d send someone to clean the room. That still doesn’t explain why housekeeping never came. We had to inconvenience ourselves again and leave the room so cleaning could finally happen. This wouldn’t have been as big of a deal if we weren’t traveling with a baby, but we were — and babies have nap schedules and feeding routines. Instead of Iberostar accommodating us, we constantly had to accommodate them. On our last night, our baby came down with a 108°F fever. She caught the Hand, Foot, and Mouth Disease, likely from the pool. The pools were not cleaned daily. We saw clumps of hair on the side of the activity pool, and it was still there two days later. After returning home, my sisters and I also came down with HFMD. It was devastating. We came for a relaxing family trip and instead brought home illness. I felt so bad for my baby. The only bright spot in all of this was the Jamaican people — genuinely kind and warm, without pressure to tip constantly (like we’ve experienced in places like Mexico). But Iberostar as a brand fell far short of its promises. Poor service, lack of communication, hygiene issues, and an exhausting push for club membership made our trip feel like work — not a vacation. We came here to create memories with our baby, not to waste time chasing housekeeping, room service, and sales reps. I cannot recommend this resort, especially for families. We were guests — not a quota, not a transaction — and we deserved to be treated like it.

The resort staff was amazing especially kaydian she went above and beyond about my food allergies, making special desserts for me each day! The resort was also exceptionally clean!

I was very hesitant in choosing a resort as it was the first time I was traveling with my Infant daughter along with my husband and parents. I would recommend this resort as a family resort, the staff for the most part were very nice and go the extra mile to make sure you are having a great time and service is up to par. My few complaints is the staff at the food truck can be very rude, it was almost like they didn’t want to serve us or answer our questions when asked if a food item was available or not. The other complaint I have is that the staff can be pushy when it comes to the whole time share part, they start off by asking you what time you’re available so they can have breakfast with you and give you a short tour, etc. I kept declining as we have a baby and it was hard to schedule with her schedule but we also didn’t want to spend our vacation time being stuck listening to anything we wouldn’t be interested in anyways. The amenities were good, we absolutely loved the lazy river and food was great as well. Yes after a few days the food becomes repetitive but this is to be expected at any resort. I love great food and Caribbean food and the Caribbean food was simply delicious. We did have a few glitches here and there - the power went out in our room one night and they quickly fixed the issue almost immediately. Overall a great stay!

Patrice is an outstanding Member Experience Manager who truly exemplifies excellence. From the very first interaction, she was incredibly helpful, professional, and attentive. Her deep knowledge of the Star Prestige Selection program is impressive—she provides clear, accurate information and always ensures that every detail is taken care of. What sets Patrice apart is her combination of intelligence, efficiency, and genuine care. She made the entire experience seamless and personalized, and it’s clear she takes pride in delivering top-tier service.

From the time we were picked up till the time we left we had a great experience and the staff all over from the front desk to the groundskeepers were all so nice. I am just mad at myself for not bringing more money to tip with. The choice of different venues and always having something to do if you wanted to make this a great stay. My kids all had a great time and really enjoyed the food and the activities. So many rock stars we met a great chef one night who did some excellent lamb chops and just great bartenders all around. Please dont miss the jerk chicken stand on the Waves side.