TripAdvisor Traveler Rating

Tishauna is your go to girl when you arrive at the Rose Hall suites! She’s an amazing energy and spirit. The staff all together is amazing but Tishauna was my concierge and awesome! You can ask for directly before arrival but all the concierges are awesome and helpful.

We stayed at the Iberostar Rosehall Suites for my 50th birthday Tishauna went above and beyond to make our stay full of fun and joyable and was very knowledgeable during our stay. We will be returning back again

My stay at Iberostar Selection Rose Hall Suites was much more on the disappointing side due to several situations that occurred, overshadowing some of the good parts of the resort. My family and I selected this resort to celebrate my mother's birthday. I am optimistically assuming that many of the undesirable things that went on were in part due to going to the resort in its off season. The most upsetting thing that occurred at the resort was that a concierge employee (named Tishauna or Tashina?) lied to my family and I multiple times and ruined my mother's birthday breakfast. When I arrived at the resort, she told me that the resort would like to invite my family and I over to the Grand (the more expensive Iberostar resort next door) as a birthday promotion for my mother. She assured me there was no catch. The day of my mother's birthday, we met the concierge in the lobby as instructed before our planned breakfast. She requested my parent's licenses and credit card type which led my father to ask if this was a pitch breakfast for a timeshare or anything that. The concierge told us there was no pitch or anything, which we later found out was a lie. She then proceeded to tell us that only my parents could go over to the Grand to eat breakfast as we found out later that she earns some sort of points sending people over to have the resort pitch a membership to guests. Perhaps she thought my parents would be more agreeable to a pitch without their children there with them. My parents were very upset that they were tricked into a sales pitch and wasted their time when my mom could have had a peaceful birthday breakfast with her whole family. The sales team kept them there for a while despite my parents repeatedly telling them that they had a spa appointment that they did not want to be late for. For the concierge to flat out lie repeatedly to guests is shameful, manipulative, and disrespectful. I am sure she has done this countless times. Don't believe any concierge that tells you they want to do a special birthday gesture and take you to the Grand resort next door. It's a scheme. I will not be back here. Rude staff is one thing, but this is another ball park. Bahia Principe was a much better resort with much better value and integrity of staff.

This experience is one of my best thanks to the friendly staff throughout the entire hotel, from the front desk, public relations, restaurant staff and ladies who refreshed the rooms. Just to name a few I can remember: Martel thumbs up sir you are phenomenal Brandon well done for the Grand and suites tour Sarah in the restaurant always makes sure we’re satisfied how can I forget the Greek restaurant crew and I could go on and on. We already planned for December into January, whooooow!!!!!!

My family and I stayed at the Iberostar Suites for 10 nights in August to celebrate a birthday and have our first family vacation. We were a party of 8 with 2 small children. The staff went above and beyond to ensure that our trip was not only memorable but absolutely amazing. The staff at the prestige beach area notably Leroy, always ensure that our cabana beds were made promptly and Anecia and Kacia made the best drinks and were extremely hospitable. These guys honestly made our trip. Dianne from the buffet and the Asian restaurant provided us with VIP service. The rooms were clean and spacious and the food was excellent with lots of choices. We will definitely be back!!!