TripAdvisor Traveler Rating

I book with Expedia - Iberostar Montego Bay and didn’t have a room when we got there and wouldn’t refund. Either the hotel or Expedia stole my money. I was left with no room in another country and both hotel and Expedia customer services did not provide any help.

We stayed here thru Hurricane Melissa and could not have been more impressed with their readiness and reaction. We never felt unsafe and they kept us fed three hot meals everyday. All of the employees were so kind and only cared about our safety even though they had no idea how their own homes or most importantly their families faired. What great attitudes! We have been trying to see if there is a family emergency fund that we can make a contribution to but no success thus far, if anyone has ideas please let me know. We had electricity and wifi during the entire stay, just incredible. By the time we were able to get out 5 days after the storm you had very little indication that a hurricane had gone thru as they started cleaning up the day after. We noticed local residents were sitting on the security wall after the storm and took us a bit to figure out that they were using the resorts Wi-Fi and they also allowed them to come inside the security gate to use the water tap to fill jugs. This was a great move on Iberostar’s part and they should be commended for these moves since the town had no phone connections or water. Iberostar is not normally our preferred choice of a resort but we were there as part of a family event. But because of how we were treated and how the employees all responded, we will return to an Iberostar property one day. Thank you to all for keeping us safe.

I appreciated how genuinely the staff cared for guests during my stay. Check-in was smooth, and housekeeping responded quickly to small requests, which made the resort feel personal. The beach was well maintained each morning, and the dining options offered fresh variety without feeling repetitive. Overall, the consistent, thoughtful service made the experience memorable without relying on big gestures.

This was our second trip to Jamaica. We loved it. In fact we loved it do much we returned. The Iberostar was great for the moment we arrived. Staff,food entertainment was fantastic. Definitely we'll be back. Thanks for making everlasting memories for us?????? Just want to add Canada ???? is thinking of you all during Hurricane Melissa. We send our prayers and love ? ???????? We will return..

I had the best stay at Iberostar Selection Rose Hall Suites! From the moment we arrived, everything was perfect. Kerena truly made our trip unforgettable , she went above and beyond to make sure we had everything we needed and felt so welcome. Can’t thank her enough! I’m already planning my next visit!