Iberostar Selection Rose Hall Suites reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7084 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Horrible entertainment staff, won’t return

Sarah J on Feb 15, 2025

Entertainment staff told my child she was a liar & couldn’t be trusted with information. Aside from the outdated hotel, no jacuzzi access, and outdated technology, staff seemed ill equipped to handle our concerns. Every manager or available authority was “on lunch” - seems that perhaps the employees come across poorly trained is because they are poorly supervised

TripAdvisor users rated this property 5 out of 5

AMAZING VACATION!!!!

Melissa M on Feb 15, 2025

Had the best trip with my sisters to this resort! The staff were so attentive and friendly! The resort was beautiful, clean and the rooms were comfortable! My contact Kerry Kay was available anytime I had any questions and made sure we had everything we needed and more! Odane in the VW food truck greeted us everyday and made the best jerk chicken on the resort! Our serving staff that catered to us everyday at the beach were amazing! Celebrated my Birthday there and was spoiled! Staff went above and beyond! I would highly recommend this resort to all my friends and family! Being a member had amazing perks and privileges! Thank you Iberostar and staff for an amazing experience!!!

TripAdvisor users rated this property 2 out of 5

Bait and seitch

kelly p on Feb 14, 2025

We stayed at the Iberostar Rose Suites in Jamaica and encountered several issues right from the start. Upon check-in, our rooms weren’t ready, but we were fine with that since we arrived a little early. However, when we did get to our room, we noticed a musty, moldy smell, and the hallway had an odor reminiscent of a wet dog. Half of the water features were also out of order, but we brushed it off as we were there for a wedding and still planned to enjoy our time. We went to find water stations but were disappointed to see that the water at the buffet was barely trickling. To make matters worse, the ceiling in the restaurant was leaking. We then went to the spa to book a couples massage, which was advertised at $350. We made the reservation, but when we arrived for the treatment the next day, we were charged $728. When I pointed out the discrepancy, they explained that the price was per person, although the menu clearly listed individual services at $180-$200. I couldn’t understand why a couples massage would cost $800. I called the front desk, but they couldn’t help, and at that point, I realized this place was nothing more than a bait-and-switch. The Iberostar Rose Suites is a hotel that’s clearly in decline, and I would recommend avoiding it.

TripAdvisor users rated this property 5 out of 5

FABULOUS!

Lynn M on Feb 13, 2025

Fabulous!! Stunning location and view right on the ocean. Loved that it's only 3 stories. Lots of choices for food, all amazing, especially the Caribbean lobster. Our first time at an all-inclusive adults-only resort and it exceeded expectation: the natural beauty, the food, the staff, the daily entertainment, the spa, the water exercise classes. They made a big deal of recognizing our birthday.

TripAdvisor users rated this property 5 out of 5

Friendly and personable staff

JamieLea C on Feb 13, 2025

Service was great and friendly. I enjoyed getting to know the staff who went out of their way to assist me with anything I needed. My drinks and belly stayed full. There was always something to do there as well either by the pool or in the ocean. Rooms were spacious and clean; the bathtub was huge and so inviting.

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