TripAdvisor Traveler Rating

The check in process was the best thing about this place! For all the money spent it should be more accessible outlets that work, the buffet should look better and offer better variety of food. There should not be a fee for different liquors after u paid for ALL inclusive. the service at the food truck on the beach was horrible every time!. The room could be updated and cleaned better. I really expected better for the price. We came for a wedding about 20 of us. The day of the wedding they had us standing in a area that was being worked on and painted! wasn't offered water or anything hot as hhhh out there and had to watch we didn't get paint on us!!! very disappointed

This is not even close to a 5 star hotel. Stayed at the jr suites No AC in restaurants. Pool was almost as hot as the air temperature. No Premium Liquor or beer . Beer selection was red stripe only unless you paid extra. Event the staff complained about how hot the restaurants were. Will never stay again. Much better resorts that offer more value for your money.

A group of us went to Suites with our teens and were all so glad we did. The hotel and grounds are gorgeous (even after the hurricane), drinks are strong, food was delicious and the rooms were better than expected. Mario, at the buffet, made everyone feel welcome every day- he was the best. The entertainment team went above and beyond - Quban, Goody and Stretch made the week extra fun for the teens with karaoke, the beach reggae party and just going out of their way to get to know everyone. They were amazing. Going on a Dressel Divers cruise (either the 10am or 4pm) is a must! It is well worth the $80 a person for the three hour trip with snorkeling in the reef, great music, drinks and swimming at a sandbar. You get amazing pictures and the excellent crew made it the favorite thing we did all week!

The best customer service ever. Our customer service rep is Jovayne he goes above and beyond for us. He is a perfect 10 I would definitely go back. This guys make you feel at home. He is always smiling and goes out his way to make sure you are doing well

We were stuck in Montego Bay during Hurricane Beryl, and the way this resort handled the hurricane was seamless. They created shelters within the resort that had plenty of food, water and entertainment. The staff did a beautiful job making sure everyone remained calm before, during and after the hurricane. We did not lose power at all. We needed to extend our stay three nights because our flight was cancelled and they were easily able to accommodate us. While the hotel did sustain some damage from the storm, they were able to get the pool and beach up and running by lunch time the day after. I have nothing but great things to say about this place. As for the stay, generally, the staff was great and the facilities and rooms were awesome. The food in the buffet was ok, however, there are plenty or restaurants on the property that were much better. The food truck on the beach had some really good beef patties. I would definitely recommend this resort, especially if you are going doing hurricane season! Praying the rest of Jamaica recovers from that devastating storm!