TripAdvisor Traveler Rating

Jothon salmon was very helpful in assisting us with information .. very polite !! We were very pleased with the service and he went out of his way !Trevaughn the bellhop was very helful he was very attentive big thanks to them………The property is also beautiful and well kept.

Great place, amazing service, definitely recommend it. Very nice workers and quick and fast service. Everything in the buffet is amazing as-well as the other restaurants. This trip is a must come for any family or even alone. Coming back next year for sure.

We’ve been to Jamaica before, and we know what to expect—but this time around, there were two major letdowns that really affected our trip: the food and the beach. Let’s start with the buffet. For 5 out of 7 days, the food was clearly reheated and repurposed from previous meals. Some dishes seemed to have been transformed two or even three times. That’s not just lazy—it’s potentially harmful for guests with histamine sensitivity or gut issues. Instead of recycling old food, how about cooking smaller, fresher batches? The best meal we had all week was on Mexican night. Jamaican night, ironically, was the worst. For a country known for vibrant and flavorful cuisine, it was disappointing to see such a lackluster effort. Now the ocean. This was the biggest letdown. We don’t come to Jamaica to sit by the pool—we come for the sea. Back in 2017, we could swim out freely. Now? The beach is so overrun with seagrass that most people were crouched in waist-deep water, just trying to find a small patch clear enough to enjoy. It’s obvious the ocean hasn’t been raked or maintained in years. For the price we pay, we expect at least basic upkeep of the beachfront. Clearing the sea grass doesn’t take much effort, and it makes all the difference. The weather was beautiful and the staff were friendly, but if you care about good food and ocean access, this resort is not delivering what Jamaica is known for Or at an affordable price. Mexico offers a similar experience, but with more swimmable beaches—and often at a better price.

Swipe right on this hotel. Outdated and rundown. Not all restaurants are open. The staff is more interested talking amongst themselves and looking at their phones, before addressing and servicing the guests. The rooms are musty and have mismatched paint and definitely need an overall renovation. Grounds are cleaner than the interior. The food is unremarkable. The best thing is the rainfall shower and super charged blow dryer.

We recently returned from the Iberostar Selection Rose Hall Suites in Jamaica, and overall, it was a fantastic vacation. I'm going to give some quick highlights: 1 - OVERALL The resort is beautifully maintained—from the comfortable rooms and clean pools to the lovely beach and a great variety of delicious dining options. What really stood out, though, was the staff. Everyone we encountered was warm, helpful, and brought that genuine Jamaican hospitality. Yea mon’! 2 - LAZY RIVER We were really looking forward to relaxing in the lazy river… but it turned out to be a little too lazy—LOL. Unfortunately, only one section had working jets, so instead of a smooth, continuous float, we ended up stuck in spots or drifting back and forth. In most areas, we had to get up and walk ourselves along just to reach the part that actually worked. Definitely a letdown. 3 - CLUB IBEROSTAR PRESENTATION (w/Concierge: Tanieka) I mimic what SO many other reviewers have said - AVOID at all costs. We were persuaded to attend what was described as a “quick, no-pressure presentation” in exchange for a small gift ($100 resort credit). What we actually walked into was a lengthy, high-pressure Club Iberostar sales pitch that dragged on far longer than promised. We explained multiple times that we weren’t in a financial position to commit and simply needed time to think things through—especially since it was our last day on the island and we wanted to enjoy what little time we had left. Still, the reps continued to push, ignoring our concerns and boundaries entirely. It felt less like an informative session and more like being cornered. Unless you have $90,000 just lying around and enjoy being pressured into big financial decisions on your vacation, do yourself a favor and skip this entirely. It's a disappointing blemish on what was otherwise a nice trip. To make matters worse, Tanieka, the concierge who initially invited us, had promised us a gift from the gift shop (sunscreen) as a token of congratulations for our engagement and simply for attending the session. However, when we went to claim it at checkout, we were told it was a "miscommunication." Frankly, that felt like a bait-and-switch tactic, using goodwill and false promises just to get us into the sales funnel. That’s not just disappointing—it’s unfair and not what you expect from a resort of this caliber. I had to speak with her supervisor, Ezekiel, who took over 25 minutes to find a solution. That said, we don’t want this one issue to overshadow what was otherwise a beautiful and memorable trip. We’d absolutely recommend Iberostar for the quality of the resort itself—but with a very clear warning: decline ANY invitation to a Club Iberostar presentation unless you're fully prepared for a high-pressure sales experience and some broken promises.