What is Manage trips?
Manage trips is a feature of your WestJet Rewards account that allows you to view, change and refund the bookings made with your WestJet Rewards ID.
Why can't I see all my bookings?
You will only see bookings created using your WestJet Rewards ID, and only those bookings created through westjet.com. You may not be able to see bookings made through a travel agent or by someone else on your behalf.
Can other guests on my itinerary see the bookings I've made for them?
Your WestJet Rewards ID is limited to your individual use, and we suggest that you do not share your login information with anyone else. If you wish to send itineraries to other travel companions, you will receive an email with guest and itinerary information that you can forward.
Can I view changes that a WestJet agent has made on my behalf?
If the booking was originally made using a WestJet Rewards ID, changes made by a WestJet agent will be visible in the Manage trips section.
How can I change or cancel my WestJet flight online?
To change a booking made with a WestJet Rewards ID sign in to your WestJet Rewards account with your WestJet Rewards ID or email address and password. Select the booking you wish to change.
To change a booking made without a WestJet Rewards ID, please follow these steps:
- Go to Manage trips
- Enter your reservation code and last name. If you do not know your reservation code, you can find it here
- Click on the Manage trips button
Please contact us at 1-888-937-8538 to:
- change a reservation made online within the last 24 hours
- change or cancel a reservation with pre-reserved seat voucher
- change or cancel a reservation that has already been changed once or more
Please note: If you booked through a travel agent, third party, or AIR MILES® you must contact them directly for assistance in changing or cancelling your itinerary.
If you would like to change or cancel a WestJet Vacations package, please contact us at 1-877-737-7001.
What are WestJet's regular fare change policies?
Please visit our fares page for our most up-to-date information on fare changes.
For details about our change and cancel fees, please visit our service fees page.