*Please submit one claim form for each passenger per direction of travel. In the event there are multiple flights on a single direction of travel, only one form is required for that direction.
Compensation amounts are based on the length of the delay:
Length of Delay
3 to 6 hours
6 to 9 hours
9 hours or more
Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.
Please ensure the information entered below matches the details on your booking exactly. Refer to your booking confirmation email to confirm the details on your booking. Forms submitted with incorrect information cannot be processed.
Please note, once the below form has been submitted a copy of your submission cannot be retrieved again at a later date. In the event you need a copy for your records we encourage you to take a screenshot or a photo on your mobile device before clicking Submit.
Thank you for contacting us with your APPR concern. Your form has been received. One of our agents will respond within 30 days.
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