TripAdvisor Traveler Rating

the worst experience i’ve been coming here for years with family and kids this last time they kids is out of the pool area because my kids where loud playing i’ve got two girls 7&6 years old they where in the pool playing just like any other kids we got so many complaints from staff every time my kids would call each other by name you can’t literally do nothing in the pool except sit still you can’t jump you can’t splash you can’t laugh or walk fast i was watching my kids like a hawk because i was frustrated with the accusations for the second day that we are there and they still gave me warning after warning every time my kid would walk from the Jacuzzi to the pool and you know kids can’t walk slow, especially when they’re around the pool and having fun. I understand that but you get kicked out the kids were being kids and I know there’s some kids that could be naughty and not listen but this is not the case. anyways, if you’re planning to come here with your little kids, this would not be the place to come.

We were in a quandary because our original booking (condo) did not materialize. Luckily, we found the Courtyard Marriott to be available and it was a seven minutes’ drive so it could not have been better. The location of the property is great, right by the water and very close to all the shopping and restaurants in Kona. So just for the location the property would get an extra star. Parking is free too. So that’s the good part. The rooms are just functional. Of the two rooms we booked, one had a weird smell, and, to our consternation, we found little black bugs in the bathroom sink. The phone would not work in the room either. The staff at the property was very average, courteous but not helpful. We also had a billing issue with the number of occupants needing to be adjusted but the front desk was not able to resolve it. I had to call Marriott reservations for this and the lady on the phone was surprised because the change had to be processed and approved at the property itself. Pretty ordinary experience

Stayed three times for work trips and every time the AC was atrocious. They have it turned down so rooms can’t go below about 73F. I thought it was maybe just a bad unit but three times…. I asked to change rooms on two of the stays.

We stayed in the hotel for 6 days and it was worth it. The rooms were big, and we had an oceanfront room, and it was really good. The resort had a big pool! The breakfast was amazing, it had so many options including, seafood, American fare, fresh fruits and lots of juices. It was really good in flavor. The hotel even had a private beach where we were able to do snorkeling! The resort is located in a about 15 mins from the airport and has plenty of restaurants at walking distance. We had a really good time at the resort!

Agnes Yau Superstar - She organised the upgrade to my room (I paid for another room after I arrived) but when the guests couldn't leave the room because their flight was cancelled she took care of them and gave me an even better room for my inconvenience. she personally came to see that my belongings were transferred carefully. I had a wonderful stay in Dec 2025 (also thanks to Mark Lin and Kevin Chan on the front desk helping with extra hangers, food, etc)