TripAdvisor Traveler Rating

Rooms and amenities were fantastic along with the concierge for booking adventures. Pool area and beach were amazing except the pool water was a little too warm the first few days. Automated parking lot cameras need the be upgraded to recognize license plate for entering and exiting.

Good location, cute little public beach right out front. To me the atmosphere seemed very corporate, I was missing the aloha spirit. The room had super comfortable beds, the pillows not so much. I would probably try a different, smaller hotel next time.

This hotel is right on the ocean with a small man-made beach area and enclosed inlet with access to the ocean . The near-by pier is the starting point for the Iron Man swim and also launches for ocean going adventures like scuba and snorkel trips. The hotel is within walking distance for shopping and dining out. With a great location, the hotel itself is very tired. The rooms, while spacious, are worn appearing with linens and towels that have seen better days. Housekeeping is kept to. minimum. Air conditioning is old and very loud and ineffective. Hotel restaurants offer a good menu but tend to be poorly staffed and are quite pricey.

This is a first part review. We like others apparently booked an Oceanfront room with balcony only to be given a second floor room that fronted a huge asphalt roof, not the pool, bay or ocean other than off in the far distance. Like others they claimed the rooms were all sold out. We have asked for an inferior room and agreed to a rate adjustment. Just stop claiming these rooms are oceanfront Marriott. It’s embarrassing the brand and your property to do this to anyone much less your Gold Elite members.

This is about as good as you get for a resort feel in Kona. That said, it’s nothing special. I’d give high marks for water access, they have their own beach/bay. Also high marks for the pool and fitness center. The front desk personnel are friendly and accommodating. The cleaning staff and maintenance were accessible and prompt. The poolside bartenders were fantastic however the roving wait staff was green and really didn’t understand how to take care of guests. If you get an ocean view room, just slightly more cost, you will be happier. Each morning and evening we saw the canoe club take out 6-person outriggers. There is a luau on site, and don’t be surprised to wake to a Norwegian cruise ship offshore. The rooms are typically Hawaiian meaning they have “icky” carpet and the linen, though clean, could use some bleach to bring them back to white. As I said, it’s par for the course in this area. If You’re looking to stay here for a week, don’t. Fly to another island for a couple days. The big island has volcanoes which is a day at best unless you plan to hike your butt off.