Courtyard King Kamehameha's Kona Beach Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

3755 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

King Kamehameha hotel is the worst

Jeffery Y (Riverside, California) on Jul 01, 2022

Had several encounters with employees who were very rude and unprofessional. I believe some of her actions actually equated to illegal activity. When I brought this up to the manager, and Director of operations, they both seemed empathetic and did not really seem to care. One of the employees and questions actually later told me that they spoke with the direct of operations and everything they did was condoned by him. The service in the restaurants and bars were very slow. At one point it took almost 45 minutes of waiting at the bar to get a drink. The rooms were dingy and not very clean. My room had a huge ant problem. I learned from employees that the ant problem in this hotel is something that’s been going on for a long time. I travel a lot and this is probably the worst resort hotel that i’ve ever stayed at.

TripAdvisor users rated this property 3 out of 5

No Housekeeping

aimeed843 (Alexandria, Virginia) on Jul 01, 2022

For a Courtyard, this is a nice hotel, and there was good recognition of Titanium status (15% off food, free drink tickets, and an upgrade after I asked nicely and provided a reminder of Titanium benefits). The rooms could use a renovation but it was overall a great property comparable to a resort even though it’s not. The restaurant and bar staff were also really friendly and attentive. I was prepared to provide a 5 star review but one problem knocked it down 2 stars. When I checked in, no one explained there was no housekeeping until the 3rd day. Why, you ask, would there be no housekeeping since pandemic restrictions are over? Well, the short answer is they don’t want to pay for it. I was told it was a staffing problem and I could speak to management if I didn’t like it (in other words, my room was simply not going to be cleaned unless management approved it). In any event, if I had known up front that there was no housekeeping, I would have requested some extra items during the day. Instead, I waited until the evening when there is also apparently NO ONE on staff to help replenish supplies. I had to wait until the morning for my request since there is no one there at night (ie, 10pm). The lack of housekeeping is simply unacceptable. Do better, Courtyard.

TripAdvisor users rated this property 4 out of 5

Short Sweet Stay

ChicagoJanice (Aurora, Illinois) on Jun 30, 2022

I feel fortunate that this hotel had availability for a free night Bonvoy certificate. I received a partial ocean view room on the 6th floor. The room was nicely appointed with a coffee maker and a refrigerator stocked with water. The resort fee covered beach chairs and 2 welcome drinks, a beach bag—all amenities I was actually to use. The beach is not huge but it was sufficient. Same with the pool (which had evening hours). Staff were cheerful and the fish tacos were delicious, albeit pricey. The hotel is well located and an easy walk to town. I had no difficulty getting an uber to/from the airport. The decor is not sleek or glitzy but rather a take on traditional Hawaiian decor. I enjoyed the lobby displays that gave you some history. Maholo.

TripAdvisor users rated this property 3 out of 5

Holiday Inn style hotel in a convenient location

VioletPurpl (Arlington, Virginia) on Jun 26, 2022

Holiday Inn type hotel in a convenient location. Lots of food options nearby. The hotel has two towers, many rooms but a small pool that can get crowded. Rooms are quite small. The bathroom in our room was tiny, the shower looked tired. There is a mini fridge and a Keurig. I tried to call the front desk several times but they did not pick up. They get tour groups that keep the hotel busy. There is a coffee store, ABC store, shaved ice, restaurant that serves expensive breakfast, and a bar by the pool that serves lunch and dinner. There is a small beach by the pool. Not the nicest beach, there are boats docked nearby. Your resort fee pays for two beach chairs snd an umbrella. However, Kona Boys, the rental shack, has enough chairs for around 30 people so if you arrive past 10 am you have to wait for people to leave to get a chair. If you are willing to pay $29 they have chairs set aside for non-hotel guests. You can also rent a paddle board for $29 an hour. Snorkel for one hour is included in your resort fee but only a few are available. Basically if you want to enjoy beach amenities go early as it is on a first come first serve basis. Kailua Kona gets a fair share of rain in the summer, not as much as Hilo, but more than Waikoloa. You may want to have rainy day plans if you are staying at this hotel during the summer. One of the days we were there it rained the whole day. There is a well stocked Target within a five minute drive if you are looking for a covered place to hang out at. There are laundry machines behind the concierge desk. $2 for the washer and $2 for the dryer. The front desk has detergent for purchase. There is also a microwave and a vending machine in the laundry room. For breakfast you could take a five minute walk to Roasted Toasted cafe where they have delicious avocado toast and decent coffee.

TripAdvisor users rated this property 3 out of 5

Beach chairs awol

David B (Potomac, Maryland) on Jun 23, 2022

So you pay a resort fee, supposedly in part to pay for beach chairs and an umbrella. You get to the beach shack and find they are all taken. How many do they have for hundreds of rooms? 12 sets. 12. So if you don’t line up as soon as the shack opens, forget it. Supposedly you only get an hour, so there should be turnover, but no enforcement. Otherwise, the place is fine, nicer than your usual courtyard, with an ABC store, a pool that is actually nicer looking than the pictures show, A pool bar, etc. Another annoyance, the $10 breakfast benefit for platinum members doesn’t even cover half the price of the cheapest entrée on the breakfast menu.

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