TripAdvisor Traveler Rating

Valet staff is fantastic, always helpful, friendly and and quick. Counter staff not so much. Pool service is very poor. Rooms are dated but we'll maintained. Suites that end in 01 are beachfront, but also on the street (noisy) suites that end in 06 are beachfront but are adjacent to the pool (much quieter) the suites have lot's of room, 2 bathrooms, walk-in and regular closet. The location is fantastic if you want to walk downtown Kona. Lots of restaurants and shops nearby. ABC and nice coffee shop are attached to hotel.

Great location. Easy parking. We only stayed 1 night and I wish it had been more.

Location was good and my room was fine. Not the cleanest so bringing a package of Lysol wipes was helpful. Safe in my room was dysfunctional, asked to have it fixed, nobody ever came. Poor customer service. The pool scene is ridiculous-by 10 am all chairs were taken, mostly by people’s towels as if they were ‘reserved’. Some kind of policy should be instituted. Glad my stay was short, but it certainly wasn’t sweet.

We had planned to stay here just one night—our ceremonial first night in Hawaii—before decamping to an Airbnb for the week. After a ten-plus hour flight to Honolulu and then the little hop over to the Big Island, we arrived in that special state of travel exhaustion where you’re no longer fully a person, just a pair of legs dragging a suitcase while your brain chants two words on a loop: bed and food. More specifically: room service in the ocean-view room we had booked. The fantasy was simple. We’d open the door, gaze thoughtfully at the Pacific like a couple in a travel brochure, and then eat something wildly overpriced while lying diagonally across a king bed. Instead, the person at the desk informed us—cheerfully, as if announcing a raffle prize—that the manager had changed our reservation. Our king bed had become two queens, and our ocean view had become something called a “resort view,” which appears to mean a stirring panorama of landscaping and other people’s balconies. To make up for the inconvenience, they offered us free breakfast in the morning. Which is thoughtful, I suppose, if the problem were eggs. But the problem was never eggs. Since I’m a Gold Elite member with Marriott—a title that sounds far more glamorous than it is—I asked if we might at least have a late checkout. The answer was that I’d have to check in with the front desk in the morning because they might need the room. And honestly, after all that, my first thought was: you know what? You can have it. Keep the room. Keep the queens, the resort view, and the eggs. I’m suddenly feeling very enthusiastic about our Airbnb.

The location is great, facilities well appointed with a decent pool and gym - especially handy having King’s coffee and ABC store on site. Lobby and communal areas were pleasant. Unfortunately we were let down by the unenthusiastic service. Our room balcony faced the trash and swamp, we didn’t have a kettle or provided any cutlery. The hotel itself is slightly dated but priced at a 4 even 5 star level. Maybe the staff/locals are over tourists, but we genuinely didn’t feel welcomed or any warmth which was disappointing.