Courtyard King Kamehameha's Kona Beach Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

3893 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Bad experience

Destination647171 on May 26, 2024

The Saturday crab and prime rib buffet was good but the service was not as good as it should have been. We reserved a table specifying an indoor table with an ocean view. We were seated outside with no umbrella. The wait staff did not come over to remove our dirty plates. It started to rain and the waiter did come over to have us move. We moved ourselves to another table where we had to drag a heavy umbrella over to the table. Only then did the front desk clerk come over to move us inside.

TripAdvisor users rated this property 3 out of 5

More like Roof front!

Thorbmore1 (Escondido, California) on May 20, 2024

I booked an Oceanfront room here for our stay. We we’re looking forward to it after 5 busy days all over the islands.We got to our room,2nd floor with a close up view of the ABC store roof and an old dock.I went back to the front desk and was told the supervisor that just checked us in wasn’t there and would call me right away.That never happened.We enjoyed our stay.Getting what you pay for doesn’t always happen.I certainly won’t stay there again or recommend them

TripAdvisor users rated this property 3 out of 5

Good for kids but bad view

Roger P on May 15, 2024

If you want a protected piece of beach with no waves for the kids to splash around in this may be the place for you. Our room also came with free buffet breakfast which was nice. If you want a great view go somewhere else. The view is spoiled by a huge ugly commercial pier right behind the hotel. Our waterfront room overlooked first the large ugly rooftop of the restaurant then the beach and pier. The room was just ok but starting to show wear. Common areas were very nice and new looking and there is an abc store onsite.

TripAdvisor users rated this property 1 out of 5

WE'll take your money, but don't expect us to be decent...

Guide18770246425 on May 14, 2024

We live in Kona, but today went to the King Kam for their Buffet Breakfast, $30.00 each. On the way out, my friend had to use the bathroom. She asked two different employees to unlock the ladies room door. They both Refused! That is ILLEGAL as HELL. If you serve food to the public, you have to let the public use the bathroom!!! It's CODE and it is also Common Decency!

TripAdvisor users rated this property 1 out of 5

WARNING! Theft and poor customer service

kellymar (Dallas, Texas) on May 13, 2024

WARNING! We had specifically requested no housekeeping during our 5 day stay. On day 3, housekeeping entered our room when they weren’t supposed to and after that our $50 ear thermometer on the bathroom countertop went mysteriously missing. Odd thing to take, but it was gone. After 2 weeks and multiple phone calls, hotel says they cannot find it and can’t corroborate this, so therefore cannot do anything to replace. Marriott customer service won’t do anything either. Rethink considering a stay at this hotel or any other Marriott property based on this lack of concern and action by Marriott.

View All