Great place. It’s probably the best Couryard in the chain. Now mind you, it’s not a Marriott or Hilton resort but a great city hotel with a nice beach and awesome location. If you want beach chairs, get there early or don’t be a whiner. Half the resort reviews you read are whiners who think beach chairs are always there on demand and surprised when they are confronted with reality. But to have a beach close to the city is incredible on and of itself. Waitstaff, housekeeping and front desk are all pros. Mahalo
Jan 24, 2023
We stayed here for one night before joining family at a rental. We had never been to Kona before and picked this for the location, which is walking distance to many things and on a small public beach. We arrived early and the front desk didn’t correctly write down our phone number, so they never let us know our room was ready. We had to wait over 15 minutes for a bellman to hold our luggage. The bathroom had stains on the wall, a small old bathtub, and the (closet style) doors didn’t fully shut. We also weren’t supplied with bath towels, which we didn’t realize until too late. We had a “water view” room but the view was primarily of the hotel roof and other tower, with a bit of water if you pushed the chair all the way to the edge of the lanai. The hotel gives you a card for two chairs, an umbrella, and snorkel gear, but the card doesn’t mention that it’s first come first served and there’s only 10 umbrellas (we did notice the beach was a lot less crowded when we passed mid-week than when we were there on a Sunday). We honestly wished we had stayed elsewhere. The only highlight was the lovely lady who waited on us at the pool bar - she was so friendly and cheerful and we really enjoyed chatting with her. We don’t plan to be back, and will explore other options on the Island if we return.
Average room quality, nice location, and mostly great staff!
(Washington DC, District of Columbia)
Jan 17, 2023
We stayed at the courtyard for a few nights to start our Hawaiian trip, and the last couple nights before we departed.
The location was nice to walk to the shops and restaurants along the waterfront. Onsite parking with in and out access was super convenient; after scanning in the first time, I believe the unattended booth uses your license plate to open and close the gate so no need to repeatedly scan in and out.
We stayed one visit in each of the towers and our rooms were both very similar and average. Big wooden sliders are used for providing privacy from you balcony windows; however, curtains would have been much nicer to provide privacy without blocking out all the light.
In regards to service, the front desk staff was helpful and professional; check in was smooth and informative; beach towels were provided and came in handy for our dive with the manta rays. Two welcome drinks were included at check in and the bartenders at the Billfish poolside bar were friendly; the infinity style pool and waterfront areas were nice.
The only staff (one particular individual) we found a bit of a nuisance was the “10-minute parking” monitor. He was almost annoyingly aggressive with making sure we understand the few spaces out front were only “10-minutes;” yes, we heard you the first time, the multiple encounters were a bit much. We only parked in the spaces to check in, check out, and once as a quick stop before leaving the property when we realized we needed to apply sunblock with the top open on our Jeep. However, at one of our check ins, I returned to our vehicle to find a little boy peeing between our car and another one parked next to it. His mother was just sitting in the passenger seat and apologized, claiming “he really needed to go…” Besides there being restrooms in the lobby, where was the parking monitor when the Brussels Bandit was peeing all over the place?!?!
Overall, a pretty average hotel in regards to room quality with a good location and pretty good staff (with the one exception). However, I’d most likely look at other options when in Kona on a return, but I wouldn’t categorically rule this one out.
Overpriced hotel with ants, but staff are great
Jan 14, 2023
The staff are great and helpful. I appreciated an early check-in, which may have been helped by Titanium Bonvoy status. Friendly bar staff poolside. Convenient car rental near reception. Convenient location of the hotel and nice to have the small beach and town close by.
Negatives: ants all over my bathroom and desk. I killed at least 60 of them. I didn't bother requesting a room change, because it's Hawai'i, and likely would have had ants in other rooms too. The hotel is way overpriced. I've been all over the world, and this is the most expensive Courtyard ever.
Jan 11, 2023
Fastest elevator ever. Nice balcony. Spacious room. Friendly and helpful staff. Welcome drink provided. Beautiful historical pictures. Our tour company purchased breakfast buffet and it was fabulous. Of course it is more expensive than home…it is Hawaii ??