Sep 29, 2023
Great location in Kona for 4 nights, the water front is a small bay, not the ocean. much better than a usual Marriott Courtyard back home. lots of facilities on site or nearby. Good Luau on site. parking was convenient. a few issues, street side rooms could be noisy from the bars across the street, recommend bay view room high up. staff was friendly but not the most efficient we experienced over our two weeks. you could tell recently refurbished, had the craziest design in the bathroom. seemed a little different for a balcony room with a view to have all the furniture pointing away from the view. the bellhop and valet service looked a little sparse, most folks here were self service like a regular Courtyard. hotel didn't seem too busy. convenient to head north out of town. the lobby area was quite nice with all the displays.
Sep 29, 2023
I had really been looking forward to my stay at this property and had especially booked this as it was my birthday week. The biggest surprise for me was that this is the first time that i have stayed at a hotel that has not even wished me on my birthday! Forget a box of chocolates or any such thing, not even a card or a wish!! And it is not like the hotel did not know… i told the front office manager myself! Plus they had ids like our passports etc.
Whats worse is their concierge double billed my forex card .. a debit card… as cameron (the person that was manning the desk) was clearly untrained.. and then what began was a four day ordeal of trying to get my money back. I did get a lot of help from the relationship manager at my bank and from Johnessa (the senior manager at the concierge services). However, i would have spent a sizeable sum in making calls to my bank and what a waste of time on my holiday.
The world is moving to vegan and vegetarian diets and their restaurant menus need more such options.
The best thing about the hotel is its location, but everything else needs improvement.
For the hefty roomrates one dishes out, breakfast needs to be included as does parking.
And the team can get lessons on customer service.
Even housekeeping was terrible… a beachside hotel needs to make your room every day and not every two days… and even then our bed wasn’t made.
Catch of a lifetime
Sep 25, 2023
This hotel is in the heart of the Kona Beach area. We were there for 4 days. We were out fishing daily with the Grander fishing charters. (great catch with Captain Chris of a 550 LB blue marlin) The staff at the hotel were exceptional. The breakfast buffet was more than enough. In the evening the beach was steps away from the hotel. There are plenty of places to eat near buy. The supermarket is right up the street. I would stay here again!
Hotel location was great!
(Los Angeles, California)
Sep 22, 2023
This Courtyard location was great to venture around Kailua Bay for eating and shopping. Close proximity to All'i street makes it a nice stay. The lobby area has a great layout of the Hawaiian culture. It was cool and clean. Check in was good and they upgraded me to a partial view (Titanium member). Stayed 3 nights. Rooms were a little dated and wear/tear was evident. There is a small refrigerator and a small balcony which faced a partial view of the ocean. Bring a insulated water bottle as they have water stations in the hotel (they will give you 2 plastic ones when you check in). If you want peace/quiet, ask for the 6th floor above the middle grounds. Even though I was a Titanium member, I did not get any discounts on meals, but got two free mai tai drinks you can redeem at the pool bar. Staff shared aloha and were helpful/friendly. My daughter drank up the POG that was served early afternoon in the lobby area. ABC store is within the hotel along with Ululani Shave Ice! Beach was small, harbor area can get crowded when the cruise ship visitors come in. Tip: If you have excursions and staying at more than 1 hotel, find out where the pickup points are and plan your hotel stays/trips accordingly. Made my commute shorter for the Manta Rays out of Keauhou harbor. Would I stay there again? Probably since it centrally located and easy to walk to the restaurant and shops. The Kona Wave Cafe across the street serves the best Acai bowls and they have Kona coffee too! Please support the local businesses there! Mahalo!
Sep 22, 2023
Great location on the beach
Scent of the ocean thru out of resort
Friendly staff and always available. Clean rooms
Very nice pool area with food and drinks
Beach area with chairs and umbrella. Even cabanas for rent
Great resort to relax