TripAdvisor Traveler Rating

We stayed Xmas week as a family of 4 (kids 11 & 15) and we would not return. We are Marriott Ambassador and have stayed at many Marriott and non Marriott properties all over the world. This property is 3.5 star at best which also reflects the service and the level of energy from the employees at the resort (it was low) esp for Xmas week. If your usual go to hotel brand is the Four Seasons or Ritz etc you will be disappointed despite all the 4 & 5 star reviews. Pls read the 1, 2 and 3 star reviews on TA before booking. There are very limited activities on the island and even fewer at the resort. They did nothing for Xmas day / week despite having many families with much younger kids staying. The food at all the restaurants we ate at was mediocre at best and the prices were crazy! Dukes was the worst. The things that make the resort at best a 3.5 star: 1. The pool areas are fine - nothing special and certainly not sure how they claim to be “number 1 pool in America”! The chairs are basic loungers and there is no pool service 2. Breakfast was good and all from a preset menu. Service was slow even when not busy and usually without a smile. 3. Not a beach front property but you can hire chairs and umbrellas for $10 each and take to any of the public beaches 4. Close to Poipu beach and various shops / restaurants The things that require investment and care from the owners: 1. The room we had was very outdated and worn out. The whole resort is actually in need of a refurb. Either they are about to be bought out and waiting to spend money or the owners are cheap and don’t want to invest. 2. The sofa bed was awful. On our first night each time the kids moved we could hear it from our room with the door closed! We let them know and they put a board under the base and another duvet as a topper which helped. This has been consistent feedback but yet not fixed. 3. No real bar or lounge - can’t get an after dinner drink. Nowhere to hang out after dinner. 4. The family lagoon pool has no drinks or towel service so you have to bring everything from the other pool 5. No meaningful entertainment at all even during Xmas week. There was a singer at the restaurant for an hour during Xmas dinner which ended at 9pm. 6. The onsite restaurant is very non descriptive - there is nothing that says Hawaiian or Kauai about it. This applies to the whole resort - we could have been on any other island in the Caribbean to be honest. 7. We found quite a few large cockroaches in the room and although they gave me some compensation they were unable to spray the room as it was Xmas week We chose the hotel due to the positive reviews on TA but the price point did not provide the level of service we had hoped for this and we would not return.

We have come to this Resort for many years now and we will continue to come back we love the quality of the rooms and the sizes and the service of the people and the location can't be beat I definitely highly recommend that you come to stay here

We had an amazing experience at Koloa Landing in Poipu. The pool area is absolutely incredible — easily one of the highlights of the trip and perfect for relaxing or spending time with family. The staff was consistently friendly, welcoming, and helpful throughout our stay, which really made a difference. The resort is beautiful, well maintained, and in a great location. We would definitely stay here again and highly recommend it to anyone visiting Kauai.

Great resort with large guest rooms available. It was clean and well taken care of. Staff was friendly and helpful and shuttle service is available to take you to nearby beaches, perfect for if you have beach gear and don’t want to walk. Highly recommended this resort for families.

Dreana is super awesome! She works at the activities center with equally great Brayden and Shea. She remembered my name all week after just renting chairs. I would think that she was impressed with me but……that would be very unlikely. I am not so memorable I think. . She is just very smart and friendly. Keep her forever!