TripAdvisor Traveler Rating

My family and I have been loyal guests of Sandos Finisterra for nearly a decade now. We visit often because of the warmth, hospitality, and genuine kindness the team consistently shows. Many of the staff members there have come to feel like family to us. However during our most recent visit we observed something that felt very out of character for the resort we know and love. While at Agave by the pool, we witnessed Gloria (the manager who oversees the entertainment staff) speak sharply to one of the servers in front of guests. This particular server has always provided exceptional service to us over the years — he is consistently warm, professional, attentive, and represents the resort beautifully. It was uncomfortable to see him spoken to so harshly, especially publicly. Throughout the day, Gloria appeared noticeably frustrated, which created a tone that clashed with the otherwise positive, relaxed, and uplifting atmosphere the staff works so hard to create. It stood out because, for us, Sandos Finisterra has always been defined by its kindness, hospitality, and the respectful way staff treat not only guests, but the way they treat one another. I sensed disrespect from Gloria to many of the staff around her. Another staff member informed us that it's not unusual for Gloria to smile to guests but treat the other staff as less-than and rudely. I’m sharing this because we care about the resort and the people who make it special, and sending an email to customer service didn't go anywhere. I guess I'm protective over the pool staff who serve me so well! The culture there is truly the reason we return year after year, and we would hate to see that atmosphere change because of one bad apple. This seems inconsistent with the values Sandos is known for. Thank you for taking the time to read this. We are already looking forward to our next visit.

We had a marina view room and we were looking forward to that. Please note that if you choose this then you end up on the service road of the resort if you are on the first level which we were. To access our “casita” you had to walk A LOT and there are A LOT of stairs involved to go anywhere. The roadway was cobblestone so not helpful for luggage and a small elevator for part of our journey was lucky to hold 3 people. Our room had no proper balcony for enjoyment and no where to hang your wet clothes from the pool to dry. Food was okay but none was exceptional as it was all inconsistent. The sushi at the pool is very nice, but don’t bother with the pizza. Hopefully you will be updated on which restaurants are closed on what days as we never were. Our bed was comfortable and the room was clean. Nice sandy beaches. We are used to activity staff being more engaging but they never left the pee pool area (our term of endearment for the swim up bar). Good location for walking the marina area, but keep in mind it’s busy on cruise ship port days and prices go up for souvenirs and excursions. One last thought…pack light because not a single individual ever bothered to dress up for evening meals. Dress code here is non-existent. If you go to the Whale Watchers bar at 4pm for an espresso martini stop at Cupcake and bring the bartender espresso as he gets none there until 5:30 if any at all.

It was a great trip! 1. Layout: it’s hard to tell from pictures but this resort is really easy to navigate. We were the last room in the marina view and it still wasn’t far from anything. It had a Mediterranean feel. From the lobby, you either take a short walk to the pool, go up to your ocean view/junior suite room or go up to the 7th floor which leads to a beautiful walkway to restaurants, cafe, and marina view rooms. The views are amazing. 2. Food: amazing food! There are 4 restaurants (Italian, Mexican, steakhouse, international). There are no lunch or dinner buffets. It’s all à la carte. There’s a pizza and sushi hut by the pool and you can always order fast foods (wings, fingers, tacos, quesadillas etc) by the pool. This might be harder to navigate with young picky kids. 3. Pools: there are 3 pools (activity, adults/swim up bar, and heated pool). They are clean. They are a bit dated and could use restoration of pool and patio tiles. It didn’t look as pretty as it could. 4. Beach: it’s so stunning. Take a walk to the left side mountains. They are so grand. We saw turtles hatch and plenty of whales during our stay. The beach is the cleanest I’ve ever seen. No bar on the beach and no swimming. 5. Staff: SOOO friendly. Always felt 100% safe. Extra special shoutouts to Yuki and Enriqué in entertainment and Norma and Joel from the pool. They made the trip so much better. Overall I would return! The staff is absolutely incredible. Don’t miss the white party on Wednesday - Buffet on the beach with plenty of entertainment such as flame throwers, acrobats, dancers etc Tips for improvement: - change shower heads. They suck. - refurbish pool tiles and patio tiles

Don Diego -fav restaurant, Jorge took great care of us. Cupcake snack spot - Abel was fantastic. All staff was so kind. Nikki runs a great operation!

The location and staff make this an excellent choice for your Cabo Stay . Excellent staff who are very helpful and happy . Here are a few employees who always make our stay a wonderful vacation . Doormen/Nico, Alfredo and Alvero. Anna Silva always accommodating at check in-check out! Butlers who are always ready to assist Cristina and Edgar. The best bartenders Ishmael, Panchito, Luis and Salsa (Plaza Bar). The upgraded food and charcuterie board is a great addition. Alberto Manager at Agave has the best smile and is always smiling and fulfilling any special item you want to eat . Kudos to Nicky the Hotel Manager and her team .