TripAdvisor Traveler Rating

I love everyone and everything

Everything and everyone was so great. We just wanted to chill and that’s exactly what we did. The drinks, the room, and the hospitality was amazing. The Spa was so soothing~Malu was so nice and did such a good job at getting the knots out of my back like I asked. I took the pilates class x2 (I forgot his name!) He was incredible! His workouts were perfect for beginners. I also want to recognize Elan at reception for welcoming us to the resort (with mojitos too). We would have been lost without him. Carlos at the bar by the Adult pool constantly running and getting everyone food and drinks. He does not rest!! Yuki and the excellent DJ! WOW! They were fun and always gave us a fun time by the pool. Also, the men at Cupcake specifically Amadeus for excellent coffees every morning. These individuals helped make my stay relaxing and they were all so nice to talk to~ Thank you!

I visited with my family f on Jul 13-Jul 18. The resort is excellent, clean and staff is very friendly. The reason for my 3 star is the front desk. They are trying to over sell and if you are not careful they will cut your arms and legs. Here is what I experienced: 1- we are a family of 5, I booked a room that has enough space for 5, they asked me if I want to upgrade to a bigger room. I said sure, they came back and said it's $500 per night for the upgrade ($2500 total) I declined respectfully. Once they knew I am serious, they came back and said ok $350 for the entire trip. Imagine going from $2,500 to $350! 2- I booked a 60 mins spa for my wife, by directly talking to the spa people. The spa is in the hotel, I paid $125, my wife went and booked one for her mom thru the front desk, they charged her $180 for the same exact thing! 3- Last day, I went to the desk and checked out. Paid all my balances, I asked for the reciept and got it. Because we still had a couple hours, we had our bracelets on to be able to use the amenities. When our car arrived, I went back to desk to cut off the bracelets, I was told that I still have a balance, I told them I paid everything just an our ago, they insisted. Well, luckily I had my reciept which I showed them, then they confirmed all the balance is cleared. I personally had a great experience there, the 3 star is just to bring attention to what I experienced at the front desk. Be ware of the front desk, enjoy the rest of the resort.

Norma at the adult pool was amazing. She really made our trip special. She was fun and attentive. Overall the resort was nice with great staff but the food was just ok.

Really nice food and entertainment, Great Pilates class with Federico