TripAdvisor Traveler Rating

Mala and Jonathan From the entertainment team with the activities and shows are very professional and entertaining, the music around the pool and their fun things to do everyday are great.

This is our second year at Joia Paraiso in the Iberostar resort complex and we will definitely return. The staff is very helpful and friendly, and the food is delicious at the sumptuous buffet and 5 themed restaurants. Guests at Joia, the nicest of the 5 resorts, can eat at any of the other resorts. While we enjoyed our daily walks through all the resorts, it was hard to leave the excellent cuisine at Joia. The rooms Joia are large with a seating area and oversized bath. We enjoyed a beach front balcony with couch and basket pod swing for two. Other rooms open onto interior or pool areas. The beach and pool areas are well- appointed with lots of seating and cabanas. The beverage and butler service are very good, not intrusive but ever ready to meet your needs. There are activities of every type each day and evening. While we did not engage in the water sports and competitions we had a lot fun cheering on contestants as they competed at the giant Joia pool and the pools at the 4 other contiguous Iberostar resorts. There is also a large quiet pool that is serene as well as an indoor pool and gym facilities. (Spa service are separate.) The landscaping and architecture of the entire Iberostar complex is stunning. Definitely a luxurious experience. I saw the review that complained about the reviewer’s experience with the Iberostar Prestige membership presentations. Obviously, if you know you don’t want the membership, don’t go to the presentations. We never attended any presentations and did not feel pressured to do so. All in all, this is a luxury resort that is well worth the price.

This is our second time to this resort and it was perfect, as previously experienced. The staff is excellent and attentive. The food and drinks are fantastic and the grounds are incredibly clean. The rooms are spacious and attended well. This is our favourite place to travel for beach vacations and will definitely be back!

Great entertainment team got me comfortable at trying super fun activities like paddle board yoga, dance lessons, water sports and fun games. Special kudos to Raymundo, Fernanda, and Cassandra, but all are fabulous. Great poolside drinks service from Lenin and others. My second time here and was so happy to see especially Aristedes. Also Raymundo, Fernanda and Lenin, some other beautifully fun and welcoming people. Thank you. Great food too with so many fresh choices and great shows.

So we just came back from JOIA PARAISO Iberostar Monday 1/12/26. On Friday 1/9/26 we agreed (me & my husband) to go next day to a Iberostar MEMBERSHIP Presentation. We said from the very beginning that we aren't committing to anything yet...because if this was going to be another Timeshare...we would run for the hills. MIRIAM @ Front Desk Concierge booked up for 8 am 1/10/26 and seemed to understand our one specific statement - we are not buying right now!!! In exchange for lending our time for this presentation, they promised 200$ Iberostar Cash and a FREE Massage, 2 in 1 (MIRIAM said)... We went to the presentation the next day...the 90 minutes that DAVID promised this will take, turned into 120+ minutes. At the end, we said the same thing we said to MIRIAM the previous day (by the way - DAVID was next to her when we booked)... NOT TODAY! Regardless, 3 people kept trying to "close us".... When we're finally done, they don't have the "Free" (wasn't free) Massage Certificate + The $200 Iberostar Cash. We wait and finally get it. Didn't think to look inside the envelope right then and there... When I go to the Hotel, I found $150 instead of 200 Iberostar Cash. Back to the Front Desk... Whomever what there didn't know anything about it...of course...Let me talk to this and that person...come back... Eventually I got it later that day. Around 7 PM I go by the SPA to schedule the "Free" Massage... My husband didn't want to go. I go and ask if I can just do the massage alone. "No, no, no ...you have to pay if no 2 people" someone said at the Front Desk of the Spa in a super broken english. At this point I am just irritated... Finally I go back to the Front Desk Concierge and find MIRIAM... I explain to her the issue and she gives me the $50 Iberostar Cash and then tell me that I can have a friend with me, instead of my husband. We book it for the next morning at the beach... The service was so-so, because when I asked for a little more pressure I was told that that is more $$. Fast forward to checkout... Surprise - surprise!!!...I had to pay for 1 of the massages in the end. But nobody explained ever the concept of "BUY ONE GET ONE FREE" that anyone understands in this world... Even simpler than that...nobody said "PAY FOR ONE GET ONE FREE".... Instead they kept saying "FREE' Massage and then they put both our names on the certificate. OK - let's say, I got it wrong the 1st time...but Saturday night when I spoke to MIRIAM the 2nd time...she could have explained it better...NOPE...that didn't happen... When we get to Checkout - FERNANDO, some manager gets involved...let me see...blah blah blah...and of course nothing got credited, nothing was solved as we had to leave and our ride was waiting. I think they do this on purpose, or it is a case of really bad Sales combined with bad English...In which case, they should not be allowed to interact with the public / resort guests for sales purposes! STAY AWAY FROM THEIR SALES ANYTHING...waste of time, pressure, incompetence, INABILITY TO EXPLAIN & the Front Desk staff not able to resolve anything! ROOM SERVICE IS TERRIBLE! We let a NOTE for the Cleaning lady - in Spanish, to please get us more coffee and restock the fridge. Of course the fridge was not restocked, and no coffee. We had some wine in the fridge, but no opener.... Towels were not replenished either. I had to call the Front Desk to specifically ask for everything... At some point we gave up...because the Coffee Machine Broke...then the AIR was not working... HOT TUBS - NOT HOT... The so called HOT Tubs in the main pool and the quiet pool are NOT HOT at all. The ones in the SPA are HOT sometimes...I guess it depends on the day... NOBODY HAS CHANGE....INSANE ATM FEES! The Front Desk cannot break bigger bills...so unless you want to pay $10 to get Cash from the ATM, bring smaller bills... NO RESERVATION SYSTEM - NOT GOOD... Why did they have to change their previous reservation system, when it was working...not sure. But the First Come First Serve is a DISASTER! You have to wait in line literally when they open, because later you have no chance to get in...while you see all these empty tables... So BUFFET it is for you once again! CREDIT TO THOSE THAT DESERVE IT: But I wanted to give CREDIT to those that deserve it: Bell Staff, Security Staff, Pool Bartenders - Rodrigo, Humberto, Gabriel, Aron // The Lobby Bar Bartenders Daniel, Dario & Gerardo // Rhapsody Bar - Luilly & Jonathan + most of the serving staff was great! I mean... this is IBEROSTAR JOIA....their so called "JEWEL"... But for the $$$$$ you pay to get to Iberostar...the Room / Cleaning Service / Concierge / Sales Team is REALLY BAD. We have been here TWICE before - and I feel that the service has very much degraded from our previous 2 stays. I am certainly NOT RETURNING to this particular IBEROSTAR... Not worth the $$$$$ they charge. Although there are plenty of good workers that are great and some amenities that are still good, this latest BAD experience outweighs the GOOD and previous experience. This is not a "JEWEL" anymore...sadly.