TripAdvisor Traveler Rating

My spouse and I have made approximately 4 trips to this particular resort. The resort itself spares no expense in beauty and professional, friendly staff that thrives in excellence and detail. We’ve been to this area approximately 50 times in the past 30 years and would rate this location as one of the best I’d like to thank the Iberostar staff for making this resort stand out above the rest, and make a vacation experience exceptional. Chuck and Carol Jones

This resort is amazing! The staff are super friendly. Fabian is great on the animation team. Paola has been a wonderful butler. The food is outstanding. Very clean resort too. We stayed in a butler ocean front suit. Gorgeous views.

My husband and I have been visiting this resort almost every year since it opened…we say many times each visit “this never grows old” . We usually stay in building 70 or 71 because of the gorgeous view. We decided to stay in a villa this year. It was an amazing. There’s plenty of room in the beautifully decorated villa, a huge bathroom , private pool and two bikes to each villa. We didn’t think we could feel any more at home this resort, but the villa is truly a home away from home. Service is top notch from the butlers, servers and wonderful from desk staff. The shows are amazing. Every year a bit different. I’d say everyone should visit this resort just once, but that won’t happen because once will not be enough, You’ll be return guests as most people we met there are.

Mala, viri from the entertainment team and the whole team are amazing, they make us feel like in home. The activities and shows so far are great. The steak place with the variety of food is delicious. We really had a good time.

We spent 10 days at this extroardinary resort - February 9 to 19 in building 70 oceanfront butler category - and highly recommend it for many reasons. We’ll highlight a few; First, the staff team is first rate, professional, caring and attentive to every detail, and always looking to improve and enhance the guest experience. That starts with leadership. Manager Fernando oversaw our experience superbly as did his capable team Sofia and Paulina. Our transfer, check in and orientation were flawless and we were on the beach by 1pm. The ultimate. The management team checked in on us several times during our stay and asked questions about how to improve, suggestions, recommendations etc. They listened and truly took our feedback as a means by which they could even better their high standards. The butler team of Karolina, Adrian and Benito were professional, warm, capable and attentive - always.They were attentive to detail, engaging and spoiled us rotten with catering to our big and small requests. Special note to Karolina who followed up constantly, ensured everything was perfect at all times and who did her utmost repeatedly to dazzle and delight us - with a smile and extreme professional competence. She went above and beyond and truly made our stay extra special. Special note to Ruben and Fernando and the team in building 70 who always provided good cheer, a kind word and a warm smile. Hugo coordinated our excursions very capably and also helped stick handle a small issue at the end of our stay with generosity and diligence. Rounding out the staff team, Daniel coordinated a beautiful Valentine’s evening that was memorable and top shelf on every measure. We loved having our custom smoothies attentively made every day with a smile and also our custom coffees crafted for us with care. Staff throughout our stay would engage with us and say hello and any time we had a room service delivery it was professionally and warmly provided. Beverage service on the beach was well managed as was all food & drink services throughout the property. We enjoyed three excursions and transport was capably overseen by Ricardo. Whenever we would visit the other 4 resorts nearby (say, to see the flamingos!) the drivers were cheerful and engaging and positive, again reinforcing the lovely tone provided by every single staff member we encountered on the property. Second, on to the facillities. Wow. Everything is immaculate and mint. Our suite was wonderful and overlooked the pristine beach that afforded plenty of loungers and spaces to relax. Turn down service, cleaning service were perfection. We enjoyed the quiet pool several times also and also the spa pool and facilities, including the steam room and sauna. The lobby and interior and exterior gardens are awe inspiring. The vibe is luxury, opulence and beauty that actually stunned us at times. The ultimate enviornment to unwind and truly relax nestled in magnificence. Third, the dining experience. We enjoyed the French, Italian, Mexican and Gala buffets, immensely. Room service was very high quality and warmly delivered. To forego issues with wait times, we would dine early at 6pm or later at 8pm or enjoy a beverage in the beautiful spaces. Fourth, the evening shows. Wow. The fireshow was outstanding! We attended three other shows that were incredible to enjoy - very professional and top tier entertainment. The shows were of the best caliber we have experienced in over 20 years of travelling. In summary, we endorse Joia Paraiso highly and can’t wait to go back. It is our GO TO across every measure!