TripAdvisor Traveler Rating

My stay at Iberostar Grand Paraiso was delightful. The staff were consistently friendly, welcoming, and attentive. Pros: - Spacious rooms with beautiful views - Large, well-appointed bathrooms - Well-stocked minibar - Private balcony - Two excellent bars with a wide selection of cocktails - Good variety of dinner options - Kind and respectful service throughout - Thoughtful post-checkout hospitality, which was especially appreciated Cons: - Room service was slow at times - Limited lunch options (only two venues available) - Relatively limited number of activities and events - Occasional noise near rooms close to restaurants/buffet areas Overall: I would recommend Iberostar Grand Paraiso for a comfortable and enjoyable stay in Cancun.

My husband and I first visited this resort soon after it opened in 2008. Everything was brand new. We were impressed with its cleanliness, the outstanding variety of food, the immaculately maintained grounds, the beautiful buildings, and the incredibly friendly staff and impeccable service. Since then, we have traveled quite a bit. Life is short and it can be a dilemma-do you keep seeking new experiences or do you go back to what you know you love? We realized we were constantly comparing each new place to Iberostar and they were coming up short. When I proposed the idea that we return to our favorite this year, I thought my husband would give me some push back, insisting we continue exploring new places, but to my surprise and delight he was on board with my idea. Though the majority of the recent reviews have been stellar, I had some fears that it may not be as great as I remembered. We were younger and less traveled the last time we visited, so maybe we would not be as impressed? Well, I shouldn’t have worried. It was jut as spectacularly beautiful as I remembered. And now I want to go back every year, at the very least. The resort always feels spacious and private. We LOVED having on ocean front walk out room on the first floor. I was very grateful I read the reviews about avoiding the club sales. It was very aggressive in the first two days, but then stopped, thankfully. We also did not like the negotiating at check in to pay for a room upgrade. It just seemed disingenuous and not in line with the rest of our experience. My husband loved the golf and I appreciated the small gym which had all the equipment I required. We enjoyed meeting Viridiana who made the trip memorable and fun. Our butlers Adrian and Fatima, along with the others were fabulous. Luis made great margaritas. There are countless others I wish I could name, all the service was great. Also, a big thank you to the housekeeping staff who kept our room spotless, comfortable and well equipped. Please tip them well they work so hard!

I’ll get to the “but” last. Hang around for it if you work for Iberostar or plan to go. I loved our stay. I’m not going to names but the housekeepers, servers at any restaurant, bartenders and front desk people were awesome. The massage studio absolutely awesome. The food was mostly good. The people that worked in room service we absolutely appreciated. Drinks were good but depending on what you get. Sorry guys but that’s not a margarita lol. Loved the beaches. The weather was great. Now to the “but”. I blame myself for this but I wanted a couples massage. We took the VIP tour. Iberostar yall need to drop that until you figure out a better way to present. It may not be a timeshare but it’s presented like one. The deeper we got into the tour with different people, I was ready to unleash a cussing on everyone there. The woman that signed us out sigh. You are a despicable, unprofessional being that should not be allowed to speak with vacationers. Be glad I can’t remember your name cause I would drop it. Don’t do the tour! It almost ruined our trip. If you are someone that takes hydration seriously (especially with all the alcohol) be sure to tell them 2 bottles of water per couple isn’t enough.

Adrian and Bernardo were awesome great time

Fantastic resort. Great people. Great food. Adrian, Bernardo, Aristides and the rest of the team are fantastic. Couldn’t have asked for a better time