TripAdvisor Traveler Rating

Ok… for starters. This is the second time I’ve been here. We only came back because it’s the same resort our friends were married at and they love it so… ok. The facilities are nice. Service staff are phenomenal, actually can’t say enough great things about them. The massage therapist I had was VERY good. However, overall I’ve spent half what I spent to go here for the exact same experience. It’s just nothing special for the price. There was always a wait at the restaurants. They seem understaffed. Which, for the season, could be why… to be fair. The beach here is a rocky beach you have to walk down to the family section of the property to get away from them… but then you have to deal with children. They have an app for the property that is finicky/clunky and not overly informative. Mixed review for me.

Just came back from the resort, celebrated our anniversary, it’s our 3 time we went there and every time it’s fabulous, we enjoyed food and ambiance of this resort. Stuff is great and very professional. I absolutely enjoyed yoga and water aerobics with Hilario and Cynthia, they are the greatest, will definitely be back next year

This is our 3rd stay at this resort. Service: 2/5 While staff is overall friendly, there has been critical gaps in standard services. Beach and spa are always low on towels and water. Our check in has been delayed both times. Resort maintenance is more intrusive. It’s our 10 year anniversary and we had upgraded to the vila. This check in is also delayed. Beach drink service has been slow. WiFi is awful especially on the beach. Coffee machine in the room is broken. Butler response has been slow, sometimes takes over an hour to get a response. Beach vendors and beach massage vendors are much more aggressive and intrusive, disrupting the safe and quiet experience. The trip as a whole has been very disappointing compared to previous trips, not to mention that it’s significantly more expensive now. It’s going to be very hard to come back to this place in the future. Especially since we are loyal guests

Mirna is an excellent butler (but we do miss her by the pools) Mirna is professional and competent and took care of us expertly this trip as always. Mirna is always wonderful. Elizabeth - pool concierge and Adrianna - the quiet pool waiter are both awesome! And Jonathan the bartender is so polite and his drinks are great! He is awesome.

A great resort with little to fault. The staff is amazing. In particular front desk manager Paulina solved a bad transportation issue for us. Others such as Eustebio in the Italian restaurant (our favorite), Saulo and Estrella in the lobby bar, Gama for room service, and Oscar our concierge, Eunice and Lenin around the pool, were just some of the people who went above and beyond. Concerning the facility, it is beautiful and well cared for. Definitely will be returning for our 4th trip this year! Highly recommend for a wonderful vacation. If possible DO NOT use W2M transport to the resort.