Overview
Located on the largest stretch of beach in Playa del Carmen, Mahekal Beach Resort invites you to experience the best of the Riviera Maya. Discover lush gardens, tranquil pools, exquisite dining, and high-end accommodations that channel the spirit of the region. Choose between the barefoot elegance of the beach houses, bohemian-chic suites, and peaceful the Oasis Suites surrounded by lush green foliage — whichever you pick at this Playa del Carmen all-inclusive, you will enjoy premium amenities, thoughtful service, and one of the most beautiful settings imaginable.
With no TV’s in the rooms or palapas, get ready to check in and begin relaxing!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
195
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
Amenities
Aerial View
Aerial View
Lobby
Lobby
Pool
Pool
Pool
Pool and beach
Las Olas Restaurant
Cocina Restaurant
Fuego
Sandbox at Fuego
Fitness Centre
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
Mahekal was magical!
Moira_C_trip on Jan 10, 2026
Mahekal was fantastic! The staff made it so special for our family vacation. Enrique our server at Las Olas was AMAZING! He knew what we wanted before we even had to ask. Personable and so professional. Also a special shoutout to the entire wellness and activities staff- Jesus, Alejandro and the most lovely young woman! Meditation, cacao ceremony…all of it! Highly recommend!!!!
Hotel Mahekal – Misleading, Disorganized, and Not a Five-Star Experience
Mauritano (Medway, Massachusetts) on Jan 08, 2026
This property is heavily misadvertised as a luxury, five-star, all-inclusive resort. In reality, the experience aligned far more closely with a two-star property, and it is not appropriate for families or anyone seeking rest, relaxation, or transparency. While the food overall was very good and a few servers were genuinely kind and attentive, the service lacked the refinement, consistency, and clarity expected of a five-star resort. Many aspects of the so-called “all-inclusive” offering were poorly defined. Basic items—such as vodka drinks, minibar water and steak were excluded without clear disclosure, creating repeated confusion throughout the stay. This is a management and marketing failure, not a staff issue. The physical condition of the property further highlights the disconnect between branding and reality. Landscaping throughout the resort is poor by luxury standards: grass is patchy, plantings are sparse, flowers are minimal, and there is visible trash in areas that should be meticulously maintained. Guests who regularly stay at true five-star resorts will immediately notice this. At a two-star property, this level of upkeep would be acceptable—at a supposed five-star resort, it is simply not okay. The room itself showed wear that is unacceptable at this price point, including a visibly stained couch. The resort is also located on a public beach, which significantly affects the overall experience and should be disclosed far more clearly to guests booking under the assumption of a private, resort-style setting. There is a noticeable and frequent security presence throughout the property, which creates the appearance of safety, yet the beach-facing room doors do not lock securely. This contradiction—heavy security alongside inadequate room-level security—is concerning and completely inconsistent with five-star standards. In addition, a wedding event was set up in a central, heavily trafficked area of the resort. At one point, we were required to walk directly through the wedding setup and guests in our bathing suits simply to access resort pathways. This was uncomfortable and avoidable, and it reflects poor planning and a lack of consideration for both resort guests and the wedding party. At a true five-star resort, events of this nature are managed seamlessly so regular guests are not placed in awkward or inappropriate situations. Most disruptive of all was the extremely loud nightclub-level music that began around 11:00 p.m. and continued until after 4:00 a.m. The music was so loud it shook the room and made sleep impossible. This is not occasional noise—it was relentless and completely incompatible with a resort marketed as a place to “reconnect with the earth.” Anyone traveling with children or hoping to relax should be aware that this environment is not conducive to rest. Checkout was the final confirmation that this is not a five-star operation. We were given a significant hassle over a single bottle of water from the minibar that was apparently not included. Like most guests, we reasonably assumed a bottle of water would be included, yet there was no clear explanation anywhere—written or verbal—of what items were included versus charged. We had not even opened the bottle and attempted to return it, but staff were confused, unsure whether they could take it back, and unable to explain how to resolve the issue. Daniel, our butler—who was consistently excellent and did everything he could—had to intervene, yet the situation remained unnecessarily chaotic. What should have been a smooth, professional checkout became frustrating and disorganized—an absolute disaster by luxury hospitality standards. Following these issues, we were offered complimentary room service if we would reconsider leaving a negative review. While gestures of goodwill are one thing, attempting to offset a fundamentally poor and misleading experience with incentives rather than addressing the underlying problems further underscores the lack of professionalism and accountability. Daniel deserves special recognition. He was kind, professional, and attentive throughout our stay, and many of the issues noted above were clearly outside of his control. Unfortunately, good individual employees cannot compensate for systemic problems. In summary, this resort is deeply misadvertised. The service lacks five-star refinement, the property is not maintained to luxury standards, the experience lacks transparency, and the environment is loud, inconsistent, and poorly managed. This is not a place to unwind, and it is certainly not suitable for families. Expectations should be set very carefully before booking.
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