Overview
Luxuriate in exceptional service and create unforgettable memories at Valentin Imperial, Riviera Maya, an elegant Mexican hacienda style adults-only property, which offers a half-mile-long spectacular white sand beach and upscale accommodations. Appreciate two daytime restaurants including one buffet with à la carte breakfast option and one à la carte beach restaurant for breakfast and lunch. In the evening, enjoy unlimited dining in seven à la carte restaurants with no reservations. There are 11 bars, 3 swimming pools, including amain pool voted one of the 10 most breathtaking pools in Riviera Maya and featuring two swim-up bars. There is a "lazy river" style swim-up pool, daily activities, nightly entertainment, premium WiFi, and much more.
Additionally, our Valentin Cares Health and Safety Protocols have carefully been created to maintain a balance between safety and the conservation and protection of natural resources.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
540
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized water sports including snorkeling and kayaking
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Smoke-free
- Wireless Bluetooth speaker system
- Balcony or terrace
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
- 1 king bed, or 2 double beds
- Pool view
- 1 king bed, or 2 double beds
- Pool view
- Located on 2nd floor
- Minimum 1 adult, maximum 3 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Jetted tub
- Lit make-up mirror
- Smoke-free
- 2 Vanities
- Bathroom with bidet
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm)
- 1 king bed
- Pool view
- 1 king bed
- Pool view
- Located on Ground floor
- Minimum 1 adult, maximum 2 adults
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Smoke-free
- Turn down service
- 2 vanities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
- 1 king bed
- 1 king bed
- Located on Third floor
- Minimum 1 adult, maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Smoke-free
- Open concept
- 2 vanities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
- 1 king bed
- Oceanfront
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Jetted tub
- Lit make-up mirror
- Smoke-free
- Upgraded amenities
- Balcony or terrace
- Mobile phone entry system
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Concierge service
- Jetted tub
- Lit make-up mirror
- Smoke-free
- Balcony or terrace
- Wireless Bluetooth speaker system
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
Amenities
Beach bar
Privé beach area
Sports bar
Spa
Lobby
Main Pool
Gym
L'Alsace
Gardens
Privé pool area
Beach wedding
Beach walkway
Beach
Hacienda
Ginger
Fountains
Golden swimming pool
Cafe Sisal
Food truck
Location
Reviews
TripAdvisor Traveler Rating
We probably won't be back. Here's why:
kelseywH7402OF on Jan 10, 2026
I'll start off by saying that this resort is beautiful! It's huge and well maintained and the beach was clean and swimmable. We found the food to be good compared to other all inclusive resorts we've been to, but this was also much more expensive compared to other all inclusive resorts we've been to, so that should be expected. Drinks are ok (quite weak) - best are at Don Miguels. The rooms are large. Finally, the staff (servers/pool staff) are very friendly. Now for the part that overshadowed most of the positives of our trip. Our first flight to get to Cancun had mechanical issues and was extremely delayed, to the point where there were no options to get us into Cancun that same day (we come from a 3 hour time difference). As soon as this occurred, I called reservation help to alert them that we would not make it (this was very early in the AM that day) and tried to see if we could adjust the reservation to instead use that night as an additional night on the end of our trip (e.g., staying same number of nights, just pushing out one night). We were met with no sympathy and just a cold hard this will be considered a No Show and there's nothing we can do - take it up with the front desk. Mind you, for an average room, the first night's rate was over $700.... Upon arrival, it took forever to get from the airport to the hotel. Not necessarily the hotel's fault, but the transportation they operate with. After waiting 45+ min for our bags, we then waited an hour outside for the car to arrive. Finally getting to the hotel, the front desk staff was 1) not receptive to our request above and 2) did not handle it in a way I'd expect customer service. Just a response of, it's not our fault. While not their fault, you'd think customer service would have SOME leeway to either adjust our stay or help compensate in any other way (e.g., prive). The ONLY thing they offered (which kicked in the last 2 nights) was dinner reservations, which quite frankly you don't need. In the end, we bit the bullet and purchased the extra night to make up for the first night. My husband had to hike up to reception multiple times each day to try and speak with someone from management and get anything resolved (plus add our extra night on our key card, which took 2 trips to the front desk since it didn't work the first time). Needless to say, this ended up being a very frustrating and expensive trip at no cause of our own and we just wish that customer service was any bit accommodating and kind. If you have ANY issues with travel, do not expect a thing from this hotel. I would also recommend trip insurance. We did not get that as we've never had an issue during many trips (domestic and international) but unfortunately we learned the hard way. Though it sounds like someone in a previous review has trip insurance and still wasn't compensated.
My review of my trip to Valentin Imperial Riviera Maya for 7 days
Bob2018C (Windsor, Canada) on Jan 10, 2026
I recently stayed at the Valentin Imperial Mexico and overall had a very good experience, with a few areas that could be improved. My flight from Canada with Sunwing was smooth and problem-free. The only downside was the extremely long wait for luggage at the Cancun airport, over 1.5 hours. With planes landing every couple of minutes, you’d think they could staff more baggage handlers to speed things up. The resort itself is beautiful. There’s lush vegetation everywhere, and walking the paths during the day feels like being in the middle of a jungle. At night, however, the paths become quite dark, and I can see how this might feel unsafe for women walking alone. I also didn’t notice any visible security presence anytime. Because of the many intersecting paths, I got lost a few times returning to my building after dinner or the nightly shows. Clearer signage or a better wayfinding system would be a big improvement. The food was good overall. The buffet offers a solid selection for breakfast and lunch, but it closes at 4 p.m. and doesn’t reopen for dinner, which is disappointing. The buffet could also use a few more vegan and vegetarian options. The beach is long, clean, and very relaxing, with plenty of shaded loungers, I never had trouble finding a good spot. The main activity pool is large and lively, with daily entertainment, but like many resorts, you need to claim a chair early or they’re all taken by around 9 a.m. The atmosphere is calm and mature. Most guests seemed to be couples in their 30s and up, and I didn’t see any rowdy or drunken behavior, which I appreciated. The staff throughout the resort were friendly, hardworking, and kept everything spotless. My room was on the first floor in Building 5, close to the main pool. It was one of the more affordable room categories, but it was clean and perfectly fine. Noise was never an issue. After about 6 p.m., the pool area becomes quiet for the night. One area that really needs attention is the gym. It’s poorly equipped: only a few dumbbells (with some missing), two benches outside, a couple of cable machines that aren’t very useful, and eight treadmills. It’s difficult to get a proper workout. A full set of dumbbells, a chin-up bar, and a few barbells for bench pressing would make a huge difference. The nightly shows were mediocre, with the Elvis show being the standout, but entertainment wasn’t a priority for me. The resort is a bit pricey, but it’s well maintained and offers a relaxing environment. Would I return? Yes, specially if they improve the gym and consider opening a dinner buffet.
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