All inclusive

Valentin Imperial, Riviera Maya

Solidaridad 5.0

Overview

Luxuriate in exceptional service and create unforgettable memories at Valentin Imperial, Riviera Maya, an elegant Mexican hacienda style adults-only property, which offers a half-mile-long spectacular white sand beach and upscale accommodations. Appreciate two daytime restaurants including one buffet with à la carte breakfast option and one à la carte beach restaurant for breakfast and lunch. In the evening, enjoy unlimited dining in seven à la carte restaurants with no reservations. There are 11 bars, 3 swimming pools, including amain pool voted one of the 10 most breathtaking pools in Riviera Maya and featuring two swim-up bars. There is a "lazy river" style swim-up pool, daily activities, nightly entertainment, premium WiFi, and much more.

Additionally, our Valentin Cares Health and Safety Protocols have carefully been created to maintain a balance between safety and the conservation and protection of natural resources.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

540

Rooms

Deluxe Junior Suite
516 square feet
  • 1 king bed, or 2 double beds
  • Garden view
Deluxe Junior Suite
516 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Nespresso coffee maker
Additional details

VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;

  • Private check-in and check-out at the Valentin Privé Lounge.
  • Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
  • Early check-in and late check-out, subject to availability.
  • Bottle of sparkling wine upon arrival.
  • Fruit basket & petit fours.
  • In-room fresh flowers.
  • In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
  • Valentin beach bag.
  • Lobster included at any of the à la carte restaurants without an additional cost.
  • Restaurant reservations through the Valentin Privé Concierge.
  • Reserved Bali beds under guest name at pool or beach area.
  • Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).

Golden Junior Suite
656 square feet
  • 1 king bed, or 2 double beds
  • Pool view
Golden Junior Suite
656 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Nespresso coffee maker
Additional details

VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;

  • Private check-in and check-out at the Valentin Privé Lounge.
  • Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
  • Early check-in and late check-out, subject to availability.
  • Bottle of sparkling wine upon arrival.
  • Fruit basket & petit fours.
  • In-room fresh flowers.
  • In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
  • Valentin beach bag.
  • Lobster included at any of the à la carte restaurants without an additional cost.
  • Restaurant reservations through the Valentin Privé Concierge.
  • Reserved Bali beds under guest name at pool or beach area.
  • Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm)

Golden Junior Suite Swim-up
656 square feet
  • 1 king bed
  • Pool view
Golden Junior Suite Swim-up
656 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Nespresso coffee maker
Additional details

VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;

  • Private check-in and check-out at the Valentin Privé Lounge.
  • Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
  • Early check-in and late check-out, subject to availability.
  • Bottle of sparkling wine upon arrival.
  • Fruit basket & petit fours.
  • In-room fresh flowers.
  • In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
  • Valentin beach bag.
  • Lobster included at any of the à la carte restaurants without an additional cost.
  • Restaurant reservations through the Valentin Privé Concierge.
  • Reserved Bali beds under guest name at pool or beach area.
  • Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).

Golden Superior Junior Suite
656 square feet
  • 1 king bed
Golden Superior Junior Suite
656 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Nespresso coffee maker
Additional details

VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;

  • Private check-in and check-out at the Valentin Privé Lounge.
  • Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
  • Early check-in and late check-out, subject to availability.
  • Bottle of sparkling wine upon arrival.
  • Fruit basket & petit fours.
  • In-room fresh flowers.
  • In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
  • Valentin beach bag.
  • Lobster included at any of the à la carte restaurants without an additional cost.
  • Restaurant reservations through the Valentin Privé Concierge.
  • Reserved Bali beds under guest name at pool or beach area.
  • Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).

Emerald Junior Suite Oceanfront
624 square feet
  • 1 king bed
  • Oceanfront
Emerald Junior Suite Oceanfront
624 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Nespresso coffee maker
Additional details

VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;

  • Private check-in and check-out at the Valentin Privé Lounge.
  • Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
  • Early check-in and late check-out, subject to availability.
  • Bottle of sparkling wine upon arrival.
  • Fruit basket & petit fours.
  • In-room fresh flowers.
  • In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
  • Valentin beach bag.
  • Lobster included at any of the à la carte restaurants without an additional cost.
  • Restaurant reservations through the Valentin Privé Concierge.
  • Reserved Bali beds under guest name at pool or beach area.
  • Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).

Silver Junior Suite
516 square feet
  • 1 king bed
  • Garden view
  • No more than 2 guests in the room
Silver Junior Suite
516 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV
  • Complimentary toiletries
  • Nespresso coffee maker
Additional details

VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;

  • Private check-in and check-out at the Valentin Privé Lounge.
  • Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
  • Early check-in and late check-out, subject to availability.
  • Bottle of sparkling wine upon arrival.
  • Fruit basket & petit fours.
  • In-room fresh flowers.
  • In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
  • Valentin beach bag.
  • Lobster included at any of the à la carte restaurants without an additional cost.
  • Restaurant reservations through the Valentin Privé Concierge.
  • Reserved Bali beds under guest name at pool or beach area.
  • Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).

Amenities


Location

Address
Carretera Federal 307 Chetumal Puerto Juárez KM 311+500, Solidaridad, 77710, Mexico
34 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 3 out of 5

Sorry to say. Not like it used to be....

BrentBP (Nebraska) on Feb 23, 2024

VIM Review February 2024. I know my VIM reviews get long. I’ll try to keep this one short. Our stay is number 10 and again 2 weeks mid Feb.. Weather was not so good this year with lows in the upper 50’s and some days with highs in the upper 70’s with lots of wind. The last half of the stay was much better temp wise but the wind was keeping us off the beach at times. The swim area bottom really changed from last year. It is fairly deep at the water edge, 3 to 4 feet. Small rocks at the edge but zero rocks once out 2 or 3 meters. Very little rain this year and no sargassum like last February 2023. My wife did use up as many rewards points at the spa as she could. Rewards points will end for everyone 12/31/24. That was a nice perk but I guess since they fill the place perks aren’t needed. We were told last year on our 10th stay we would get some special perks like private check-in/check-out and get reservations at the hibachi easier. Welllllll, none of that happened. Really no biggy. We choose not to do the prive thing. It is just not worth it to us.. Staff again this year were working super hard and the night restaurants were short handed. Some workers from Mar and Le Marche breakfast and lunch had to work double shifts. A lot of new faces again this year. That learning curve is still present with many workers. Bartenders were probably more inconsistent this year than ever on drinks. I’m kind of a margarita snob. So when I find a bartender that makes a decent margarita. I will keep seeking them out. I don’t mind the walk. On most of my reviews and forum posts. I will always recommend the Mexican Flag shot. That will be no more. We could only find one bartender that made a decent one. I knew we were going to have trouble finding a good one when the bartenders kept trying to steer us to something else. If you have ever watched one being made. There is quite a skill involved. Again it brings me back to the inconsistency and new staff. I didn’t recognize any bartenders from previous years. Not saying there aren’t but I sure couldn’t find any. Food was OK this year. Remember this is just one person’s opinion. The French used to be my absolute favorite. I would order onion soup, steak and baked Alaska. Well, the French onion soup recipe was changed. Our waiter said it was changed to a beef base(not a good change.) The steak was pretty tough each time we went and no more Baked Alaska. When they renovated I wish they would have left the menu alone. We never saw a lineup of people this year at the French like previous years. The Italian with its new renovation looks ok but not much different in my eyes. Food was ok. Steak was by far an improvement over previous years. The lasagne was about like before, dry and not a lot of taste. Italian was super busy. If you didn’t get there right at opening or very close to it. You would have a 45 minute wait. There was always a huge line of people waiting before the door opened. I know it wasn’t worth waiting that long. The La Hacienda was still very good with the tortilla soup and bluefin tuna. My wife tried the Veal fajita but it wasn’t very good at all. Maria's tortillas were still as good as ever. Mar restaurant was great for breakfast and lunch. It has a very extensive breakfast and lunch menu. Samuel, the manager, has some very good workers. Now, Mar y Tierra at night has pretty good food. It just takes so long to get your order. That was pretty much the same last year. Also, no Red Snapper fish anymore at Mar. We did try the Bum Trailers, not sure why some people call them trucks, a couple of times. Normally we would just have noches or a burger. We had to return our burgers once. They were so raw we didn’t even want to try and eat them. Be careful with uncooked beef. The Asian restaurant is my wife’s favorite but I have a hard time finding anything I really like. Sushi bar was just barely ok. New people were preparing the sushi and maybe not quite as good. As usual, the workers were working their tails off. I just wish the turn around would slow down. Now on to my rant. The very healthy chair game. Yes it is alive and thriving nicely at VIM. Last year we saw security take people’s belongings from the saved chairs before 7 am. I thought that was a good start to change the pattern of some folks. This year it wasn’t even close. The saving of lounge chairs was out of control this year. At the Golden pool after the workers were done for the evening cleaning and adding chemicals. People would come out and put stuff on chairs. Seriously, the night before! We would take early morning walks around 6 am and people were out at the main pool with flashlights saving spots. Not just one or two chairs. Entire sections would be saved for large groups both at the water edge and another one in the shade by just one or two people. Usually by 7:30 there were no chairs available by the main pool, sun or shade. Since we are beach goers. We had no problem getting a palapa at the beach. Could the resort do more to change this chair saving thing, yep. It might not be popular but something needs to change. That doesn’t mean you should have a spot at the main pool if you get up at noon. But just a little common sense should tell people. There aren’t enough chairs for everyone to have two spots. The other thing the resort has let slide is the dress code at Mar y Tierra evening. Yes, there is a dress code. What we were seeing people wearing and allow in was not even close to following the code. VIM, I know you will read this, if you're going to have a dress code. It is very confusing to many if it is not enforced. Something both of us noticed this year was the lack of seeing security walking around day or night. It just seemed kind of odd to us this year. Maybe they have cameras around every corner. If they do, they are well hidden. As I said earlier, this was our 10th. stay. Will there be 11??? For the first time in several years. We are talking about a new place. With such a large price increase from last year. We shouldn't expect less. I know, it got long.

TripAdvisor users rated this property 5 out of 5

Wonderful trip

Richelle M (Slinger, Wisconsin, United States) on Feb 23, 2024

Was a beautiful get away. Very helpful staff that always guided us when we had questions. Very attentive when we needed anything. Dora was very helpful with explaining new things of the resort. Veronica at the pool bar Carlos at the Mexican restaurant Mario was our chauffeur and explained where certain things where Food truck had amazing food pool side. Daniel at the Mars was extremely attentive when we went for breakfast Rooms were beautiful and always clean and supplied with everything we needed.

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