TripAdvisor Traveler Rating

No slippers in the room, when requested it took 2 hours for delivery. Carpet worn out breakfast very slow service but food was good. Great location but service was slow especially housekeeping. Manger was aware of housekeeping issues, I sent an email but just ignored my feedback, no response at all.

I stayed at the hotel from December 1 to December 3, booked through Chase Travel, and this was my first time experiencing a Fairmont property—it truly made my stay! I arrived early in the morning on December 1 after a long and exhausting flight. Unfortunately, I don’t remember the name of the gentleman at the front desk, but he was incredibly professional, warm, and welcoming. He helped me check in quickly with a genuine smile, patiently answered all of my questions, and made the entire process seamless. His kindness and professionalism instantly washed away my travel fatigue, and I am truly grateful to him. My room was absolutely fabulous—far beyond my expectations. It was elegant, cozy, and beautifully designed, with a lovely view that made my stay even more special. The bedding, interior décor, and bathroom amenities were all thoughtfully selected and of exceptional quality—I absolutely loved them. The breakfast buffet and dinner were outstanding, offering a wide variety of delicious options along with attentive and friendly service. Overall the stay left a deep impression on me and truly showcased the excellence of the Fairmont brand. I was so impressed that I even joined the Fairmont membership. I will definitely be back again! The hotel’s location is also perfect—simply unbeatable.

My fiance and I stayed at the Fairmont Waterfront in early December for a surprise engagement. The concierge specifically Monica was amazing!! She helped me organize the room with champagne, flowers, decorations, etc. Monica took care of calling the vendors, getting pricing and ensuring the room was ready for when we arrived. She even went above and beyond with a curated list of restaurants and making reservations for us. Truly exceptional service! If you stay at this hotel I would recommend the Stanley Park View Room as it did not disappoint!

We stayed at the Fairmont Waterfront for two nights in two Gold rooms. Although check-in is advertised as 3:00 pm, one of our rooms was not available until nearly 4:00 pm. Despite travelling together, our rooms were allocated on different floors (8th and 9th), which was inconvenient as it required frequent use of the lifts or stairs to visit each other. The hotel appeared to be very busy during our stay, and with only four lifts servicing the building, there were often long waits at peak times. Gold room guests have access to the Gold Lounge on the 9th floor for breakfast. Whilst there was a reasonable selection of food, it did not offer the variety one would typically expect from a five-star hotel, or what we assume would be available in the main dining room. Breakfast is buffet-style, including self-service coffee from a machine rather than table service. Although the Lounge is intended to provide a more exclusive experience, it was often busy, making it difficult to access some items comfortably. Overall, we felt the Gold rooms did not offer sufficient added value to justify the additional cost and would not recommend upgrading. Other Gold-level benefits, such as canapés and desserts in the lounge, were also of limited use to us as we were out exploring Vancouver for much of our stay.

A Vancouver Gem: Exceptional Stay at the Fairmont Waterfront” Everything about this hotel impressed me. The service was excellent, and every staff member was kind and eager to help. The location is prime — steps from the water and close to the city’s top spots. I’d absolutely stay here again!