TripAdvisor Traveler Rating

Was just spending one night in Vancouver so wanted somewhere central and had a couple of friends recommend the Waterfront to me so I chose this. Location is great and there is paid parking which was really useful. We booked a gold room so we could use the lounge facilities. As always these places can be a little busy but we felt it was worthwhile and you also had a nice outdoor area you could sit out at with a great view. Basic food offerings and breakfast was really useful. The room was absolutely fine, we had one with two double beds, and well appointed bathroom. We had reserved complimentary bikes with concierge which you get for 2 hours so did the Stanley Park ride which was amazing and a definite highlight. Unfortunately we had no time to use the pool but that’s another bonus of this hotel. In summary, a really good place for a short visit to Vancouver. Hotel is close to shuttle buses to Capilano Suspension Bridge, sea to sky gondola and near the Fly Canada experience so I think it’s quite hard to beat.

The location of the hotel can't be beat!  The waterfront room views are lovely and the area is walkable with many first rate restaurants nearby.   Our room, a suite, was spacious and clean. Our favourite part of the hotel was the rooftop garden & bee hives!  If you are visiting in the summer months, be sure to book a complimentary tour with the hotel.  Some of the honey is used in the house Gin.  Delicious!  Special shout out to Phil, Concierge, & Danielle B, for arranging & hosting our tour.  Thank you!

The Fairmont Waterfront enjoys an outstanding location directly opposite Canada Place and just a short walk from the cruise ship terminal, making it an excellent choice for cruise passengers. The hotel itself has a lovely atmosphere and is modern, clean, and beautifully maintained. We booked a suite, and before leaving Australia my husband, who is an Accor Diamond Elite member, contacted the concierge to explain that our cruise ship would be arriving early in the morning and asked whether an early check-in might be possible. Based on the email correspondence, we were left with the impression that this wouldn't be a problem. Unfortunately, our arrival experience was disappointing. Our suite wasn't ready, and we were directed to wait in the upstairs lounge. After spending some time there, we decided not to waste the day sitting around and instead went shopping. At around 3.00 pm we returned and had to ask ourselves whether the room was available. We were then told the bedroom was still being cleaned, although we were permitted to place our luggage in the lounge area of the suite while we waited. Our biggest disappointment, however, was the lounge experience. As Accor Diamond Elite members, we expected the usual recognition and benefits, but these simply weren't honoured during our stay. We had to purchase our own drinks, which came as quite a surprise. To make matters worse, the wine available was of such poor quality that we couldn't drink it and poured it down the sink. The food selection was also very limited, with only a few light snacks on offer. Overall, the Fairmont Waterfront has many positives, particularly its unbeatable location, attractive facilities, and comfortable accommodation. However, the inconsistent recognition of elite membership benefits and the underwhelming lounge experience detracted from what could otherwise have been an excellent stay.

We stayed at the Fairmont Waterfront the night before our cruise. We are taking this cruise to celebrate my birthday and the team at the Fairmont Waterfront could not have been any better! They celebrated with me! Everything was perfect from the time we arrived until we left! The porters, guest services, room attendants were all top class! This was our first experience with any Fairmont property and the bar has been set high! So glad we chose this property!

Great place to stay, Nice and clean. Very good service and food options. Location is nice for Cruise access.