TripAdvisor Traveler Rating

This place is simply amazing if I could give it more than five stars, I would luxury at its best staff accommodating, very friendly, massive suite the comfortable bed I have ever slept in private lounge area and a fabulous bathroom, which actually had amenities like toothpaste, toothbrushes, makeup remover, shower caps, shavingkits, and sewing kits sensational we even went downstairs in the morning and treated ourselves to a breakfast. I can highly recommend the eggs Benedict with avocado absolutely spot on can’t hold any of it. Do yourself a favor treat yourself and stay at this hotel. I only wish we were staying here for longer than one night.

My main tip would be to NOT do express checkout - even though there was always quite a queue to check out. The reason being, if you touch anything in the mini bar i.e. clean the pool of water in the bottom of the fridge (removed stuff to mop up) you get charged $112 for nothing!!!! On emailing to dispute charges ‘ a refund issued’. No apology!! Why not put a clear sign saying if you MOVE anything in the fridge you will be charged entire contents. Disgraceful for a hotel of this calibre. Also NO complimentary water!!

We stayed at the Fairmont for one night as a pre-cruise stay on August 30. The hotel is beautiful and the location is excellent—directly across from Canada Place. A great bonus is the complimentary luggage service to the cruise port for just a gratuity. Check-in was a bit disappointing, with about a 20-minute wait. The front desk seemed understaffed, and the staff member assisting us was pleasant but appeared new and wasn't able to answer my question about our room location. This was frustrating. Our room was beautiful, with an amazing harbour view from the 20th floor. However, I was surprised that there was no complimentary bottled water, especially at this price point and as rewards members. The in-room refrigerator is also essentially a minibar—removing an item for more than a few seconds results in a charge—and there is no space for guests' own drinks. The $17 box of candy in the minibar also seemed excessive, although there are inexpensive options nearby. Overall, the room, view and location were excellent, and the luggage service was very convenient. However, the slow service and extra charges for what I consider basic amenities left us wondering if we'd stay here again. We may return to our usual waterfront hotel instead.

We have stayed here some years ago and enjoyed the hotel. Lobby bar with drinks in the evening is enjoyable, gold level lounge rather tiny but concierge’s are very helpful with entertainment suggestions.

Convenient location especially if you’re going on a cruise but WAY too busy otherwise…WAY too many screaming and unruly children. Service from Gold Longe was great.