TripAdvisor Traveler Rating

We booked the upgraded room for four days hoping for a great experience. Instead we were booked next to the ice machine and the elevators. There was not one night of relaxation and rest. When we expressed our concern Michael states that we won't have the same view. That seemed a bit disingenuous based on the exterior appearance of the hotel. It should be noted that the rest of the staff were over the top phenomenal. Very disappointing.

This hotel is one of the pricier ones in Vancouver, but you do get your monies worth if you use all the amenities and spend time at the bar and gym. The location cannot e beat and our view was amazing.

Excellent place to be, in the middle of everything you want to do in Vancouver. The service, the people and accommodation well done. Rooftop garden and breakfast at the lounge balcony were my favorites. Francisca was so nice to us. She made sure the room was always tidy with fresh towels as we needed it.

Nice hotel and staff pleasant. This is a very busy hotel due to its convenient location to cruise ship port. Rooms clean but older with few plugs. Restaurant food and service very good. Bar service excellent for beautiful cocktails. Great location walking to restaurants in Gastown.

Told we had a priority placed on our room and it is now 3pm( we arrived in Vancouver at 8.30am) and still waiting for a room. Travelled from Australia so you can imagine a little tired?? Fairmont members too…so obviously no benefit to be loyal Fairmont users