Renewing our commitment to care
We'll do better, no joke.
If you travelled with us in the last six months, you may not have experienced the level of service you'd expect from WestJet. We're sorry.
While we can't control some things like extreme weather, we can make sure we're better prepared to handle them in the future, providing you with the care you deserve.
Actions speak louder than words.
We're working on some pretty big changes. Some you'll experience first-hand, others you may never notice, but they all have one thing in common: Improving your journey with us - no matter the destination.
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A schedule designed to keep you moving.
We redesigned our schedule, adding more flight options to our most popular routes. So, if there's a disruption to your flight, we'll have more alternatives to help you get to where you need to go thanks to nearly 600 daily departures this summer.
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Incoming: Better flight info.
We're enhancing our communicaitons, so you'll receive more timely and accurate updates on your flight.
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More control. Less waiting.
We're adding more self-serve options, meaning less time waiting for what you need, and more control over your trip from start to finish.
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Streamlining the travel experience.
Thanks to our new partnership with Zamna, you'll be able to verify your passport online before getting to the airport. This means one less lineup, making for a more seamless airport experience - especially when it's busy. The service will be available across the majority of our network's 110 destinations and 24 countries.
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Reworking how we work.
We're updating our processes behind the scenes so our team is better equipped to manage challenges and keep us operating efficiently.
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Helping our WestJetters help you.
Our WestJetters work incredibly hard, juggling numerous responsibilities to get you where you need to go. A lot of the changes we're making are designed to help alleviate added pressures on them, so they can focus on getting you where you need to go.
Our Progress
This is just the beginning.
Check back for updates and news, or sign up for our email.
When it comes to improving service, this is just the beginning.
Thank you. And you. And you.
Thank you for trusting us with your travel plans and for your continued patience as we work towards being the friendly, reliable, affordable airline you know and love.
We also want to thank our WestJetters for going above and beyond time and time again. At the end of the day, you are what makes WestJet special.
Lastly, we'd like to thank our travel agents and trade partners for all your hard work and continued support.
"Pull quote to go here."
Alexis von Hoensbroech
CEO of WestJet