Active Advisories
Please note the following refurbishment schedule of the Princess hotels in Mexico, Grand Sunset Princess and Grand Riviera Princess.
To facilitate the work, the refurbishment of the resorts will be carried out in two phases.
Work will commence in the first week of May 2025 at the Grand Sunset Princess, with phased renovations of common areas and restaurants, concluding by December 20, 2025.
Following this, and with the common areas and restaurants already renovated, the second phase will begin with refurbishments at the Grand Riviera Princess and Princess Family Club Riviera, scheduled for completion by April 30, 2026, ensuring all improvements are fully operational for Summer 2026.
From December 15th, 2025 to April 2026, anyone booking the Grand Riviera Princess will be allocated rooms in the newly renovated Grand Sunset Princess.
The project includes a complete overhaul of all rooms, restaurants, and various common areas of the complex.
The work will be conducted to ensure there is no impact on service quality or guest comfort during these periods. Fortunately, due to the structural characteristics of the complex, guests will not be inconvenienced by the renovations.
Overview
The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.
Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
674
Inclusions
- Daily activities
- Round-trip airport transfers
- Shuttle throughout the property.
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- Direct access to pools
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- In-room, premium bar
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Access to an exclusive pool with waiter service (drinks only)
- Nightly turn down service (upon request)
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner (upon request)
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
*Suite inclusions are valid only for bookings with a minimum stay of 4 nights.
- 1 king bed
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- Free 1 day Spa package (30 minute massage, facial, exfoliation of hands and feet) per person, per stay
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Access to an exclusive pool with waiter service (drinks only)
- Nightly turn down service (upon request)
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner (upon request)
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
Amenities
Beach sailing
Beach wedding
Exterior of rooms
Spa massage
Snack Riviera
Chef
Spa
Pool Bar
La Vaqueria
Beach
Theatre
Lobby
Las Olas
Plaza
Spa
Lounge
Buffet Restaurant Green
Restaurant
Pool
La Hacienda
Beach wedding
Cabanas
Mama Mia
Pool with hotel view
Snack Sunset
View from hotel
Lobby Bar
Pool
Chill Out
Pool
Location
Reviews
TripAdvisor Traveler Rating
It was alright but caution
W8712HBmichaelm (Somerville, Canada) on Dec 31, 2025
We had a mixed experience: The resort is nice, The people were pleasant at the resort, food was amazing. We travel for snorkeling and beaches. We could not swim because of all the crap / debris in the water, I can’t hold that against the hotel as it can’t be helped, but….. We were immediately turned off of the beach because it was all sand bags holding it together and they are all visible. Even though the resort was under construction it really wasn’t that noticeable. So they did a good job hiding the noises and work. I’ve tried to write on the princess’s Facebook posts about my experience and they’ve deleted my comment 3 times so I am making a permanent record of my trips experience here on trip advisor so they can’t delete it. Word of warning: We were asked to go do a breakfast and an hour meeting with staff about the many benefits of the hotel, in return they were going to give us a free ticket to chichen itza. We did it to save money on the tour. We ended up eating the rep, then going to watch a 10 minute movie about what they were going to pitch to us then they took us to a table and tried to sell us on buying into their royal holiday vacations package. It would have us booking through them for their resorts and partner resorts for points. But you pay for the points. The pitch started at a whopping $65k us funds and ended with a $750 US funds package to test it out. We went through 3 different salesmen who were increasingly pushy. I overheard them offering 8k to another man in the room as we walked in so it’s very random what they try to get for the package. We were in that room for 4 and a half hours before we got our free ticket to chichen itza. It really wasn’t a great experience or worth the free ticket to lose half of the day. Don’t say yes to the sales pitch.
Was great until...internal theft issue
Wayne C on Dec 22, 2025
Just left Saturday.... Was victim of theft from my locked safe in room on last night there. So far hotel is blaming me. Told them found my $$ missing literally on the shuttle to lobby when I went give the bell man a tip. Both my wallet and wife's purse cleaned of every dollar (usd and cdn). 100 % safe was locked and we seen the money at 7pm when we went to our last dinner. Suspicious worker.mingling in hallway when we went for dinner. Came back around 11pm and went to bed..up at 230am for 3am shuttle to airport. Noticed all $ gone when offering a tip. Walked to front counter for checkout. Clerk didn't seem to concerned (as if this was ok and normal). Told me to report it to security (who was closed or nowhere around). I literally has 5 minutes to catch my shuttle. Anyways left and emailed hotel from Cancun airport and sent a msg immediately to the concierge. I was told since I didn't report it I was breaking their policy as they couldn't proof a theft occurred. I told them I realized my $ is history and will not be reimbursed however this shouldn't be happening and they ought to attempt to find the culptit(s). This was clearly an inside theft. I asked them to secure the hallway video immediately to retain it and get the door entry records. All I keep getting back in responses was "sorry for your inconvenience". It's not an inconvenience it's a theft ! It seems like they know if you're gone and not there in person to fill out a form they conclude their efforts. The room was new and finished in the last month. I recommend people do a google search of the hotel safes... I had no idea how easy it isto gain access with online codes. I suspect the hotel didn't change the default code as it was so new. All I know is that they got a good scam going and know to get you on your last day and upon departure the hotel won't investigate. Seems like they don't care but they really should as the criminal worker(s) have no place amongst the honest and hard workers there. Been there 2 times....would have been many more trips but now we will go somewhere else. Clearly we are not valued enough. Enough said. Good luck...don't use the safe and get and fanny pack! Maybe a nanny can for the room !
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