Melia Casa Maya reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.7
  • Rooms 4.5
  • Service 4.5
  • Value 4.3

763 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great family stay at the Casa Maya!

6hhunt (Calgary, Canada) on Dec 12, 2025

Just returned from an 8 night stay at the Casa Maya, and it was a truly enjoyable stay. The resort had a great layout, we had a one bedroom suite which was super spacious for a family of 5, our room was super clean and well maintained. We booked the level for the airport transfer but ended up enjoying the additional benefits that came with it, like the concierge, the mini bar and the breakfast at Cape Nao (shout out to our favourite server Arnulfo! He was great with the kids!) my only suggestion would be to offer a little more at dinner for kids at the Merkado buffet, my kids lived on chicken nuggets for a week, a regular pasta option (like the one at the Grill) would be an amazing addition! We will 100% be back, we loved our stay! Thank you!

TripAdvisor users rated this property 4 out of 5

Staff

james s on Dec 12, 2025

Armando was great in the cafe nao restaurant! The rest of the staff was very attentive! The staff on the beach was great too!

TripAdvisor users rated this property 5 out of 5

Wonderful

Dora C on Dec 09, 2025

Bar tenders where greattt Friendly funny and full of fun.The best experience ever!special thanks to Alixis Alejandro

TripAdvisor users rated this property 5 out of 5

Beach bar

monty552 (Wales) on Dec 09, 2025

Excellent service from the bar staff, big shoutout to Alexis, what a character. The team are hard working and bring good vibes

TripAdvisor users rated this property 1 out of 5

The food is disgusting

Deanna F on Dec 08, 2025

Literally the worst food I’ve ever had out of resort not even edible. Do not stay here. I repeat do not stay here pay the extra and stay somewhere else.

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