TripAdvisor Traveler Rating

Flora is a great dining option! Miguel is the best - took great care of us. Very enjoyable experience!

We had a lovely time. Food was excellent. I really liked Blue Agave and christophe was an excellent waiter. Thanks

We have visited many resorts in Mexico, some all inclusive and some not, and this one tops our list of favorites! The food is good, the staff are friendly and helpful, and the overall energy of the resort is tranquil. Our kids (ages 5 & 7) loved the kids club programming, especially yoga & sand castles which were hosted on the beach. We adults loved escaping to the spa while the kids were at kids club. We booked a family concierge room and found the extra amenities (pool, lounge & restaurant) + personal concierge very worth it. Some other reviews noted the hotel is a bit dated, which is true, but they really do keep it very clean so it's easy to overlook and not have it impact your stay.

We have just arrived home to England after a 7 day holiday at paradisus playa del carmen as a family of 4 with 2 young children (4&6) out of 10 I would give this hotel a 7. We weren’t happy with our first room but a quick call down to reception they moved us which was very much appreciated. The rooms are nice, spacious, very comfy bed, clean, big shower and bath-everything you could need, we were very happy. The pools and grounds are lovely, they are kept absolutely spotless with plenty of sunbeds. We never ventured over to the adults only side so can’t comment on that. The reason for not giving this hotel a higher score is the food/restaurants. For a hotel of this size the buffet restaurant is tiny! We have been to hotels half the size and they have had buffets double the size with much more choice, our 4 year old is very fussy and the 2 nights we ate dinner at the buffet he wouldn’t eat a thing, they didn’t even have chips?! Now onto the À la carte restaurants, we went and booked 3 (the most you can book in one go) and turns out the lady didn’t book our 3rd one like she said she had so we then had to book the next couple of evenings but they could only do 9pm- not ideal with 2 kids. Anyway we went early to try our luck and both times they said yes we can seat you early.. we were sat in the restaurants and they were half empty?! I cannot understand why they state they are fully booked and make families with kids wait til 9/9.30 to dine?! The staff in the resort on the whole are amazing especially the waiting staff, bar staff and cleaners- they work so hard and always with the biggest smiles on their face! The guest relations team constantly trying to get you to go to a meeting is annoying tho. The Sargassum on the beach is a massive problem, it’s a shame as the beach is lovely but it makes it unpleasant altho I know that’s a mexico problem not the hotels, they work hard trying to clear it but as they do more washes in. All in all we had a lovely holiday, would we return no but that is just our opinion.

We just returned from our fourth stay at Paradisus in PDC and we cannot wait to return next year. The staff is always incredible. We really enjoyed the reserve swim out rooms this year. Our concierge Eduardo made dinner and spa reservations easy so we could enjoy our time in the sun. Our trip gets better every year.