Paradisus Playa del Carmen reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

12833 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fuego Restaurant. Simply awesome.

victormsantos (Sao Paulo, SP) on Oct 23, 2021

All my congratulations to Chef Pablo on Fuego Restaurant inside Paradisus. From the super interesting starters (we chose the Octopus Ceviche and the Shrimp Chupe) to the incredibly tasty main dishes (one Grilled Octopuss and one Tenderloin) and finishing with a more than pleasant chat with the Chef himself. From all the restaurants on the hotel complex, definitely the best on our experience.

TripAdvisor users rated this property 5 out of 5

Thanks you so much for e room service Expedia!

Go33285595242 (Houston, Texas) on Oct 23, 2021

Elvis was so professional! Thank you so much for making it special for us! My wife’s birthday is starting out perfectly! The room upgrade was a special surprise and it looks AMAZING! Definitely plan to re-book in the near future! The bottle of bubbly was perfect for my wife!

TripAdvisor users rated this property 5 out of 5

Great mini-vacation!!!

GoPlaces281641 on Oct 22, 2021

This place is excellent! From the exquisite rooms, full of amenities, luxury bath products, jacuzzis (yes, one inside and one on the private terrace!!!) through the great dining options and bars, it’s fantastic. The service is incredible!!! Everyone is courteous, attentive and efficient. They know their trade and are happy to assist with everything. You’ll feel welcome here. The suite even included private concierge service and she made our stay easy and wonderful. Thank you, Rossana!!! My only complaint is that the night entertainment is very limited. They have live music and djs, but only from 9 to 11pm. They explained that used to be until 2am but, due to the covid, it has been shortened. I really don’t get the point because the risk of contagion is the same, specially because not having more options, just makes the few available more crowded, since people want to not miss those two hours of dancing and fun. Going back to the positives, there are many pools(including semi- private ones) and areas for families and adults. The beach was beautiful and clean. They have lovely cabins for rent which includes the most amazing seafood or meat “parrillada”. There are also plenty of umbrellas and lounge chairs all around. Now, the beach service team is just out of this world, specially Antonio, who’s service and charisma exceeded all our expectations. Great job, Tony!!!! We are definitely coming back to this piece of mexican heaven!

TripAdvisor users rated this property 5 out of 5

Birthday Dinner

hannahdA6258NQ on Oct 21, 2021

It was our birthday and Humberto and Fernando and the rest of the staff on the PM shift were so nice and made our experience so special and amazing. brought us birthday shots and dessert. great time and great staff!

TripAdvisor users rated this property 5 out of 5

Wonderful place for vacation

498fadyh on Oct 19, 2021

We are club Melia members for 7 years and haven’t used the membership for a couple of years. We decided to go to a new place this year and it was really refreshing. First time in paradisus playa del Carmen, wonderful service, really nice genuine pleasant staff. I was reached out via email by Miriam before we went there to help us set up everything before getting there and she was great when we got there and set up a message group on WhatsApp to help us while there if we needed anything. We were assigned a concierge while there. His name is Jesus, he was wonderful, a genuinely nice guy who was always there to answer questions and really made our vacation wonderful. The food was very good quality. Overall, nothing bad to say about the place and staff. The kids club was above all measures we found at other places. They made a birthday for my daughter who turned 5 while there, showered her with gifts, decorated our room, and filled the jacuzzi with balloons. We received a bottle of Champaign or wine in the room everyday with fruits, cheeses and chocolate. It was hands down the best time we had a vacation with melia club

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