Paradisus Playa del Carmen reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

15419 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Paradisus La Perla - The Reserve Concierge

samaT6697LY on Feb 24, 2024

Javier Calviche at the Nikte was the best concierge . He was thoughtful and went over and above all expectations. He made the experience stress free and very special . It was exceptional service The restaurants were fantastic. Thank you Javier

TripAdvisor users rated this property 5 out of 5

Fun Family Destination

sp0lley on Feb 24, 2024

This was a wonderful trip. Very family friendly. Lots of activities and different pool vibes. The beach was well maintained. It was always easy to find something to drink or eat and service was great.

TripAdvisor users rated this property 5 out of 5

Amazing times with amazing service

scott m on Feb 24, 2024

Nestor Herrera at the Nikte was the best concierge . Nestor was thoughtful and went over and above all expectations. He made the experience stress free and very special . It was exceptional service The restaurants were fantastic. Thank you Nestor !!

TripAdvisor users rated this property 1 out of 5

Very disappointed in many ways…

Trek62327957113 (Philadelphia, Pennsylvania) on Feb 23, 2024

Two words. Just awful. My wife and I had high expectations based on their advertising and online reviews. We knew it was a mistake after the first hour, but we tried to be optimistic. Here we go. First the PRO’s- Marble everywhere, And I mean everywhere. Very Italian Villa-ish. If you like building after building of huge marble edifices- you will be in heaven. The ROOMS- Actually very nice. Plenty of seating and a decent mattress. The employees- Friendly and trying to do their best. THE CONS This hotel is immense. Not much greenery. Marble and concrete everywhere. And I mean immense. Lots and lots of walking between buildings. Hint: Not for you if you have mobility issues,. The layout is a maze. An adult side, a kid friendly side , plus something they call The Reserve- which they upsell you into believing that you will be having a Premium experience, with your own dedicated butler ( who was pretty much nonexistent in our case) We fell for the Reserve experience. A total waste. They also say you can eat at their PREMIUM RESTAURANT Capellas, and some others. Capellas proved to be a classy pizza shop with marble everywhere and a poor selection. With this hotel it seemed to us that they are all about impressing you with superficial stuff.. High ceilings everywhere, marble, etc. cafeteria style . The Food The cheapest of the cheap.lots of carbs. Again, all served in a beautiful High ceiling marble building. Selection was poor everywhere we looked. The Crowds Lines everywhere. Even when we made a reservation. It reminded me of a cruise ship- dining experience without the cruise ship and with college cafeteria level food. The Noise and Guest Behavior Here is the clincher. As an all inclusive, people start drinking and didn’t stop till late. Booze for breakfast, booze for lunch and all hours in between. If you are a drinker, you will be in paradise. People were obviously drunk, and unruly in many cases. Drinking and screaming in the pool, the hallways and the restaurants. My wife and are young Seniors and do not consider ourselves prudes. We get it that people want to enjoy their vacation and drink and let loose. We experienced a drunk unruly crowd in a hotel that over bills itself as a Premium Property. Not for us. We expected a relaxing pampered experience. You, may like this hotel. We did not. Poor food, poor service, unruly drunk crowd.

TripAdvisor users rated this property 5 out of 5

Amazing vacation with great service

nreynolds777 on Feb 22, 2024

Service was amazing yet again. Ignacio went above and beyond to make our trip stress free. He always has a smile on his face and checks in on us to make sure we are happy. Restaurants were top notch for all inclusive and the addition of the ice cream and popsicle stands were a hit!

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