Paradisus Playa del Carmen reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

13667 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing service

S6544LXkatiem on Jun 26, 2022

My review is for MANUEL, HECTOR, and ROBERTO. The beach service was amazing!! They were on top of drinks and food all day! Super impressed! Thank you all so much! Manuel’s energy is top notch! If you’re at the beach these guys will take care of you!

TripAdvisor users rated this property 5 out of 5

Manuel is phenomenal and great family value

Temple_Mike (Plymouth Meeting, Pennsylvania) on Jun 26, 2022

We traveled June 2022 with a group of 12. Six children six adults. We have been to probably 20 different all inclusive and find this to be one of the best values if you have children. The age set up with the kids club is fantastic in that there is a little guy kids club, one in the middle and then a teen club. The four and five-year-olds did age-appropriate activities while everyone else enjoyed things for older kids. If you come here, definitely get the reserve family concierge because it’s totally worth it. Roberto is our concierge and he is phenomenal! I really want to shout out Manuel at the reserve beach area. I’m not sure I’ve seen someone work this hard to please guests. He takes his job so personally, and he wants to make sure everyone has a great experience. She really is fantastic and made our trip wonderful. Usually we spend our days by the pool, but I really wanted his service so we went to the beach more frequently. Manuel is the best!

TripAdvisor users rated this property 5 out of 5


swimtowing on Jun 24, 2022

We as a family of 5, with three kids 8, 8, 11 yo, went to Paradisus reserve for a week of June 15-24. We are well traveled and picky, but the service, property, and accommodations exceeded our expectations. Norma was out concierge and she was absolutely fantastic! Always on top on everything. My daughter got sick on a second day and 10 mins after I inquired whether there is a doctor on premises, we had a doctor knocking on our door and checking our daughter. Norma also arranged to deliver us antibiotics within 2 hrs, and always responded seconds after we text her. Kids did not want to leave Kids club, and it says a lot because it was the first time we left them there on any trips. Everyone was very friendly, caring, and trying to help. Buffet had a great variety of food selection. Nice restaurants, especially Fuego (adults only), good spa (Gabriella was fantastic). We usually lounged in a quiet pool in the reserve section, and it was cozy and comfortable. The only suggestion I would say is to clean the pool from leaves, ants etc better. The beach was not swimmable, but on out last two days we were able to enjoy the ocean - no seaweed in the water, but the water was dark and cloudy. Not a big deal for us though. We stayed at one bedroom deluxe suite and it was good. We would definitely come back! Highly recommend!

TripAdvisor users rated this property 5 out of 5

Mole Restaurant

Ambassador645680 on Jun 23, 2022

Ricky is great. He went above and beyond for our family while dining at Mole in Paradisus. He did a great job explaining each dish (Better than the description on the menu). We really enjoyed our night out. Thank you Ricky!

TripAdvisor users rated this property 5 out of 5

Didn't want to leave!

sarahhL9306YE (Xi'an, China) on Jun 23, 2022

Kids (both age 9) and parents loved the water park, pools, and beach. Food was great and good variety at buffets, never had a long wait for food. We stayed on the family side and it was pretty quiet in the evenings (in a good way), people were enjoying drinks but no one was rowdy or disruptive. All of the staff seemed genuinely happy to be working there. Friendly and helpful. We took a taxi into Playa del Carmen one morning; other excursions were available but we stayed busy enjoying the resort amenities and didn't feel like we needed to go anywhere else.

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