TripAdvisor Traveler Rating

The hotel infrastructure is excellent, with beautiful décor and a warm, welcoming atmosphere. All of the restaurants are fantastic—our top two were Santé Restaurant (The Reserve only) and Lemon Fish Restaurant. We truly enjoyed every meal we had. The only downside is that if you’re a sweet tooth like me, desserts could use some improvement. The staff is super friendly and helpful. Nissi, in particular, went above and beyond by giving us great advice on how to reach Tulum using public transportation, which turned out to be a perfect and economical option for us. We had an amazing week and would definitely recommend this hotel.

This is an amazing family all inclusive resort. My 3 children were never bored. I was impressed with the restaurants. Staff was amazing from Family Concierge, housekeeping, hotel groundskeeper, & restaurant staff. Everyone works hard to make our vacation a memorable one

Elmer Beroterran, Carmen, Selena, and the entire staff were spectacular. Thanks especially to the housekeeping staff who came at night to change out towels and were so sweet with our baby.

We LOVED our stay at Paradisus and we will definitely be coming back next year. Highlights included the spacious rooms and (for us, the swim-out patio was absolutely amazing to allow the littles to nap while still being able to take a dip). This resort keeps families at the core of everything- generous amenities and thoughtful activities for kids, facilities and services geared to make families comfortable and enable TRUE vacation and not just a trip away from home. The food is yummy, vibrant and appealing for all kinds of tastes and needs- and the staff is so warm and accommodating across every little nook of the resort. Our family has a rather special circumstance: we have a special needs child, and traveling for us comes with a number of additional complexities. Families like ours often don't go on trips because of the difficulty it brings. But at Paradisus, we were warmly received and my son was treated with such kindness, respect and hospitality that I was truly moved to tears. He has a special diet, and the concierge, restaurant managers and head chef went out of their way, above and beyond, every single day, to ensure he was included and provided for like any other guest. We are utterly grateful for the sincere hospitality and kindness we experienced.... For the parents of special needs kids, to be cared for in this way was an experience that was deeply meaningful. Thank you to our bright, wonderful, exceptional concierge, Erika, for her thoughtfulness and kindness. Thank you to chef Monserrat, I want you to know that our son was happy and thriving under your incredible care, thank you to the teams at all the restaurants we visited - Flora and Cielo and the hibachi restaurant, for treating us with hospitality and care. We are so excited to come back next year!

Our 3th year at the resort. Amazing place and people. From the lobby , rooms , restaurants , swimming pool, water park, kidsdom- everything is perfect