Gift cards
Where can I purchase WestJet gift cards?
Plastic and eGift cards can be purchased online.
What forms of payment are available for purchasing a WestJet gift card?
MasterCard, Visa, American Express, Diners Club and Discover payment cards are accepted for purchase of WestJet gift cards. These must be Canadian credit cards with an associated Canadian billing address.
Can I purchase a WestJet gift card with a credit card billing address outside of Canada?
No, WestJet gift cards can only be purchased when using a valid Canadian billing address.
What is the maximum amount I can put on my gift card?
Gift cards can be purchased in any denomination between $25 CAD and $5,000 CAD up to a maximum cart order of $10,000 CAD.
Can I purchase gift cards in U.S. dollars or any currency other than Canadian dollars?
Gift cards can only be purchased in Canadian dollars, however, can be redeemed on bookings in currencies other than Canadian dollars; foreign exchange rates will apply.
Can I cancel my gift card purchase and receive a refund?
WestJet gift cards are not refundable.
When and how are gift cards delivered?
Plastic gift cards are shipped via Canada Post to addresses in Canada (excluding P.O. boxes) within 7-12 business days free of charge for standard delivery, and 5-7 business days for expedited delivery for an additional fee.
eGift cards can be scheduled for immediate delivery or for a date in the future.
Gift cards are activated following completion of payment processing and fraud screening procedures, 48 hours after gift card purchase or shipping.
Will I be notified that my gift card was delivered?
Upon purchase of a gift card you will be emailed an order confirmation. For plastic gift cards you will be notified by email when your gift card is shipped. For eGift cards you will be notified by email when your eGift card has been viewed.
Can I ship a gift card outside of Canada?
Plastic gift cards can only be shipped to addresses within Canada, excluding P.O. boxes. An eGift card can be delivered to any valid email address.
Do WestJet gift cards have an expiry date?
Plastic and eGift cards purchased on westjet.com do not have an expiry date.
Where do I find the gift card number and access code/PIN?
For Plastic gift cards the gift card number and PIN are located on the back of your gift card. For eGift cards the gift card number and access code can be viewed through a link within your eGift card email.
Is there a delay on when I can redeem my gift card?
Gift cards are activated following completion of payment processing and fraud screening procedures, 48 hours after gift card purchase or shipping.
How do I check my gift card balance?
Once your gift card is activated you can enter your gift card number and access code (or PIN) to check your balance.
Where can I redeem my gift card?
You can redeem your gift card on eligible purchases on westjet.com, westjetvacations.com, through our contact centres or with your travel agent.
Gift cards cannot be redeemed at the airport or on board at this time.
Are there any restrictions on what I can use my gift card for?
Gift cards can only be redeemed for new bookings on WestJet, WestJet Encore, and WestJet Link operated flights and advance seat selection fees (at the time of booking), including applicable taxes, fees and surcharges.
Gift cards cannot be used as payment for:
- Baggage fees, change and cancellation fees, same-day changes, seat upgrade fees, kennel fees, and unaccompanied minor fees
- WestJet Rewards redemption bookings
- Purchase of WestJet dollars
- Group bookings (vacations or air only)
- Pre-purchase menu items and Buy on Board menu items
- WestJet Connect
- Cargo services
- Travel insurance
- Car bookings and hotel reservations booked on westjet.com
- Partner airline operated flights
I have multiple gift cards. Can I redeem all of them for a single booking?
Please call the contact centre 1-888-937-8538 (1-888-WESTJET) for information regarding using multiple gift cards.
Can I redeem a gift card as payment in combination with my Travel Bank credits or WestJet dollars?
No, gift cards can only be combined with payment cards (MasterCard, Visa, American Express, Diners Club, Discover).
Can I redeem my gift card for a booking in US dollars or any currency other than Canadian dollars?
Gift cards can be redeemed on westjet.com in any available currency. If redeemed in a currency other than Canadian dollars, foreign exchange rates will apply.
Can I give my gift card to someone else?
Yes. WestJet gift cards are fully transferable.
My gift card hasn’t been delivered yet. What should I do?
For Plastic gift cards utilizing expedited delivery you can check shipping status. If it is past the expected delivery timeframe (7-12 business days for standard delivery and 5-7 business days for expedited delivery), please contact us.
For Plastic and eGift cards, you can also check your order details to ensure the delivery information is correct.
I entered the delivery email address or physical address incorrectly. How can I fix it?
You can edit the delivery email address prior to the eGift card being viewed or edit the physical address prior the order being processed.
I entered the delivery email address or physical address correctly but it wasn’t received, how can I resend?
For Plastic gift cards, after you have confirmed the order details and it is past the expected delivery time, Contact Us.
For eGift cards, have the recipient check their junk or spam folder. After you have confirmed the order details and it is past the expected delivery time, Contact Us.
What happens if my gift card is lost, stolen, damaged or destroyed?
Gift cards are treated like cash; WestJet is not responsible for any stored value balance on gift cards which are lost, stolen, damaged or destroyed.
Can my gift card be refunded if I cancel my booking?
Applicable fare rules apply for bookings paid for with a gift card.
Can I receive a refund for the balance of my gift card?
WestJet gift cards are not refundable or redeemable for cash except where required by law. The remaining value of a gift card does not expire and can be used for future travel on WestJet.
Will I earn WestJet dollars on the purchase or redemption on a WestJet gift card?
WestJet dollars cannot be earned on the purchase of WestJet gift cards. WestJet Rewards members will earn WestJet dollars on flights booked with a WestJet gift card if the fare purchased is eligible for accrual of WestJet dollars.
Can I reload my gift card?
WestJet gift cards cannot be reloaded.
I have a gift card I want to use but I do not see an option to pay with a gift card on westjet.com. Why is this?
Check to see that the flight you are redeeming your gift card on is operated by WestJet, WestJet Encore or WestJet Link. WestJet gift cards cannot be used on airline partner operated flights. Also note that if you are using Internet Explorer 11 for Windows 7 you will not see gift cards as a payment option on westjet.com as this browser is not supported.
Who do I contact if I need help with my gift card?
To check your gift card balance enter your gift card number and access code to check your balance.
For other inquiries, please contact us.