WestJet Rewards account help

Whether you need assistance with your account or a complex booking using your WestJet dollars, we’re here to help.

Complete the form for assistance on the following:

  • Profile details
  • Consolidating multiple accounts
  • Login issues
  • Troubleshooting missing rewards requests

Login, password or WestJet Rewards ID quick tips

You can reset your password, or retrieve your WestJet Rewards ID, by clicking on Forgot ID or password on the account overview page.

If you continue to experience issues accessing your account it may be that your email address is linked to multiple accounts (i.e. one address used for several members of the same family, or you have more than one account). Please re-attempt to sign in using your 9-digit WestJet Rewards ID and password instead. Your Rewards ID can be found in most WestJet email communications sent to you.

Can’t find what you’re looking for?

Be sure to review the WestJet Rewards FAQs for details, including how to earn and redeem WestJet dollars, the difference between WestJet dollars and qualifying spend, how to use a companion voucher and learn more about the benefits of being a WestJet Rewards member.