Guests with special needs

We’re dedicated to providing an excellent guest experience to everyone that chooses to travel with us. As such, we want to ensure our promises and the services we offer to our guests with special needs are readily available. We have gathered everything you need to know about travelling with a disability in this section.

This page may be accessed using a simplified web address: westjet.com/accessibility.

You are entitled to certain accommodations and services under the “Accessible Transportation for Persons with Disabilities Regulations”.

As a large Canadian carrier, WestJet follows Parts 1, 2 and 3 of this regulation for all flights operated to, from and within Canada.

For more information about accessible transportation for persons with disabilities operated flights, please contact us or review the content below.

Contact us - persons with special needs

Call us toll-free (1-866-693-7853) or email us if you are a person with special needs and have an inquiry or if you are experiencing difficulties accessing WestJet.com.

Learn more

Our airline partners

WestJet is excited to connect our guests to the world as well as welcoming new guests from around the globe by growing our network of code-share and interline partners.

Learn more

Travelling with autism

WestJet has funded unique Card Decks that will help those with autism and other cognitive special needs feel welcomed and empowered for easier and stress-free flights.

Learn more