Contact centre

Our contact centre agents take more than 12,000 calls a day and are often the first point of contact for WestJet guests. They represent the WestJet brand on each call and have the ability to set the tone for the rest of our guests' travel experience. To make sure the tone is set right our agents receive a combination of in class training and live training.

Once trained, our agents deliver a great WestJet experience from the comfort of their own homes–balancing the needs of the guest and the business during the booking process. Answering questions, making suggestions, researching answers and supporting post-booking changes are a few of the tasks required of our team.