Great careers at WestJet

Contact centre

Be a part of a team that supports our guests’ questions and concerns ensuring an exceptional guest experience.


Who you are

If you are passionate about providing an elevated guest experience and love helping people solve problems quickly and efficiently, we would love to have you join our team.


What you’ll do

As a member of the Contact Centre team, you’ll act as a true problem solver by assisting our guests with new reservations, changes to existing reservations and general inquiries.



Calgary, Alberta

Home-based opportunities available for many positions, with travel to the Calgary campus as required. Candidates must reside within one hour's drive of campus. 


Contact Centre role requirements

To be a member of the WestJet Contact Centre team, you must:

  • Be a Canadian citizen or hold a valid Canadian permanent residency card
  • Be fluent in English, both written and verbal
  • Have combination of two years’ experience in a customer service and/or sales-related environment
  • Strong computer skills, including a minimum typing speed of 40 words per minute
  • Have a flexible schedule
  • Complete and pass a criminal background check


If successful, you will need to be available for a seven-week paid training course.


Contact Centre compensation and benefits

We have a fun and friendly culture where we work together to win!

As a member of the Contact Centre team, you can look forward to the following perks:

  • The possibility of working from home, within a one-hour drive of Calgary
  • Shift trade and overtime opportunities
  • Minimum two weeks of annual vacation with an increase after four years, plus applicable statutory holidays

We also offer a competitive total compensation and flexible benefit package, including the WestJet Savings Plan, owner’s performance award, profit share, and flight privileges.


We want to see each and every employee reach their full potential

Here are just some of the contact centre career opportunities you can pursue* at WestJet:

  • Guest support
  • Support specialist
  • Reservations support desk
  • Learning and support agent
  • Instructor
  • Team leader

*Each employee’s career path is unique, and we cannot guarantee timing for growth opportunities. We encourage development and growth, and your leader will support you with your path.

Ready to apply?

Apply now to become a part of the Contact Centre team at the WestJet Group!

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