TripAdvisor Traveler Rating

Thank you to Andres (barman at the lobby) always a big smile and he’s making the best drinks on the resort! Only a guy like him can make a difference for a week long! ??

Any one coming back from bahia principe grand Coba? We are going in 10 days and we want to know if it is possible to buy the Wristband to get access to the Tulum and Akumal facilites. I went 2 years ago and I bought the pass. It seems this is no longer possible. Please confirm as we would have never booked there otherwise

We have been going here for 15 years and complained about the lousy service we got at Portofino restaurant. We waited 2 hours for our main entree and they mixed up our orders. Customer service said they would pass it on after filling out a report. We expected a rebooking for another a la carte. Nope. You only get 6 bookings if you are there for 2 weeks and good luck with booking anything popular... They did not do anything for us whatsoever and we have been here over 15 years!

We have had a great 10 days here over new year and January. The rooms are dated but who cares. The entertainment staff , Edgar, hanna, Alejandro, Ronaldo and all the rest, do an AMAZING job. They work so hard and entertain all day and night. Buffet is ok.,it’s typical buffet. Book the a’la carte restaurants way in advance or u won’t get in. Plenty of shuttles to take u between resorts and around, we mostly walked. The hacienda is fun at night, outside club and a casino and shops including a 24 hour min mart. Last shuttle at 2am. The manager Alejandro is brilliant. I would return but I think we would choose a different resort as they are a bit nicer and newer but this one is definitely the most fun . You can upgrade to use all the other resorts and bars etc, if not you can only use coba facilities.

The staff cheat you for money. Especially if you don't speak Spanish. We were tired on the first day, they approached us, we thought what they were offering was free, in fact they made us pay for our drinks even though they were free. Everyone tries to sell you something which is also avaliable for free. Beware when you come here and don't fall for their tricks