TripAdvisor Traveler Rating

Rooms large and spacious, pool areas are great, entertainment team are very involved and encouraging.. pool Zumba and volleyball being very popular, buffet restaurant is grand but can get very busy, recommend booking a few of the gourmet restaurants to try out.. and it’s a refreshing change from buffet The hotel grounds are neat tidy and spotless and the golf cart service is great for anyone with walking issues Staff are super helpful and friendly and will do anything to please Air con in rooms is really good, bathrooms are spacious, large comfy beds. I’m still here to 12th Sept and enjoying every minute of it !!

I recently had the pleasure of staying at the Bahia Principe Grand Coba, and it was an extraordinary experience that exceeded all my expectations. From the moment I arrived, the resort’s blend of opulence, exceptional service, and attention to detail truly captivated me. Here’s an in-depth account of my remarkable stay: **Service: 10/10** The level of service at Bahia Principe Grand Coba is nothing short of impeccable. From the warm welcome at check-in to the seamless check-out process, every interaction with the staff was a testament to their dedication to guest satisfaction. Whether it was a simple inquiry or a request for assistance, the staff responded promptly and with a genuine desire to help. They consistently went above and beyond to ensure that each guest felt valued and well-cared for. One of the standout features of the resort is the convenience of the Bahia Principe app. This easy-to-use tool allows guests to book reservations at the many top-tier restaurants and activities offered across the property. The app made organizing my days a breeze, whether it was securing a dinner reservation at one of the premium restaurants or booking one of the many inclusive onsite activities. What truly set the service apart was the attentiveness of the staff. If I appeared lost or in need of assistance, a team member would approach me without hesitation, offering help before I even had to ask. The staff, easily identifiable in their uniforms, are always available throughout the expansive resort, and their communication through walkie-talkies ensures smooth coordination in all aspects of the guest experience. Whether it was housekeeping, grounds maintenance, or pool staff, everyone worked harmoniously to maintain a high standard across the board. **Cleanliness: 10/10** The cleanliness at Bahia Principe Grand Coba is nothing less than pristine. Every corner of the resort, from the pools to the restaurants, beach areas, and walkways, is meticulously maintained. Despite the presence of charming wildlife that roams the grounds, the resort manages to keep the landscaping immaculate. The manicured lawns, trimmed trees, and vibrant flowers add to the lush beauty of the surroundings, creating a breathtaking tropical paradise. **Hospitality: 10/10** The hospitality at the Bahia Principe Grand Coba is second to none. From the reception team to the waitstaff and housekeeping, everyone was courteous, approachable, and dedicated to making my stay as enjoyable as possible. The staff’s ability to anticipate guest needs and provide prompt, thoughtful service was a highlight of my visit. Special accommodations for guests with disabilities were seamlessly integrated throughout the property, ensuring everyone can enjoy the facilities with ease. **All-Inclusive Offerings: 10/10** The all-inclusive offerings at Bahia Principe Grand Coba are exceptional and deliver far more than typical resort fare. Guests can enjoy a variety of activities, from guided bike rides to tours of the connected Bahia Principe resorts, all included in the package. The ability to dine at five different premium restaurants across the sister resorts was a luxury that added variety and culinary delight to each day of my stay. This variety of activities and dining options provided a well-rounded experience that catered to every interest. **Internet Connection: 10/10** I was incredibly impressed with the resort’s Wi-Fi capabilities. Whether lounging by one of the six sparkling pools, relaxing on the beach, or even while riding the travel carts between resort areas, the Wi-Fi connection remained strong and consistent. The fact that the Wi-Fi extended across the entire resort network, even out to the beach and sea, was mind-blowing. The simplicity of connecting with one secure Wi-Fi code across all Bahia Principe properties added to the seamless, guest-friendly experience. **Entertainment: 10/10** The entertainment at Bahia Principe Grand Coba is both diverse and high-quality, with activities to suit all age groups and preferences. From fun-filled pool games and beach activities to the highly organized kids club, the resort ensures there is never a dull moment. The safety of the children’s activities is well thought out, including tracking devices for kids enrolled in the kids club, which parents can monitor through the Bahia Principe app. This extra step in ensuring safety and peace of mind is a thoughtful touch. **Pool Cleanliness: 4.5/10** While the resort excels in most areas, the pool cleanliness was one minor drawback. Although the pools are cleaned each morning, they remain open throughout the day without any further maintenance. By the afternoon, debris such as insects and food particles can accumulate, which detracts from the overall experience. While the pool staff were diligent in their early-morning maintenance routines, I would have appreciated additional cleaning during the day to maintain the high standards set elsewhere in the resort. **Restaurant Cleanliness and Quality: 10/10** The restaurants at Bahia Principe Grand Coba are exceptional, offering both cleanliness and gourmet-quality meals. The dining spaces are spotless, with perfectly arranged tables and gleaming cutlery. The buffet offered a delightful variety of food, ensuring that each meal was fresh, diverse, and delicious. The chefs are true artists, creating flavorful dishes that cater to all tastes. The selection of beverages, including freshly squeezed juices and a variety of alcoholic and non-alcoholic options, was another highlight. The hot chocolate, in particular, was a personal favorite—rich, smooth, and utterly indulgent. **Ventilation and Air Conditioning: 10/10** The air conditioning in both the rooms and communal areas was flawless, providing much-needed relief from the tropical heat. The cool, comfortable environment made it easy to relax, whether I was in my room or enjoying one of the resort’s elegant indoor spaces. **Room Facilities and Appliances: 10/10** The rooms at Bahia Principe Grand Coba are a perfect blend of modern luxury and thoughtful design. Every appliance worked seamlessly, from the air conditioning to the in-room amenities, making my stay both comfortable and convenient. The attention to detail in the room décor added an extra touch of elegance that enhanced my overall experience. **Resort Map and Signage: 10/10** Navigating such a large resort might seem daunting, but the Bahia Principe Grand Coba makes it easy with clear signage and well-marked maps. Whether walking or using the convenient travel carts, I always knew exactly where I was and how to get to my destination. The travel carts, complete with color-coded destinations, were a lifesaver when moving between the resorts, and the drivers were always friendly and helpful. **Overall Experience: 10/10** My stay at the Bahia Principe Grand Coba was absolutely phenomenal. From the luxurious accommodations to the outstanding service, it’s clear that this resort prioritizes guest satisfaction at every level. Despite a minor issue with pool cleanliness, the overall experience was unforgettable, and I highly recommend this resort to anyone seeking a luxurious, all-inclusive getaway. It offers unbeatable value for money and a truly indulgent experience.

What a wonderful place , we truly loved Coba and found it to be a paradise. The staff are really wonderful and helpful, truly go out their way to do anything for you. We are planning to come back 100% we loved it so much and it exceeded our expectations. The rooms are amazing and spacious! The beach is beautiful and the pools are great fun too! The food choices are amazing! A different theme each day- they really go above and beyond. We couldn’t recommend this place more! Special mentions Nico, who sits at the Canadian airline guest relations I believe. What a sweet kind man, we booked a few excursions with him. His English is perfect! He helped us with any question and taught us so much about Mexican history etc. really lovely man, he was patient with our efforts to speak Spanish back to him. He even taught us some. He was so interested in our travels and had so much knowledge himself. You will never see him not smiling , he is just so full of joy! We would truly say we made a friend. Antonio, from the beach who you book excursions with. Lovely man , very patient with our needs and was happy to explain anything to us. We really appreciate the kindness he showed us and was always smiling! A.menzeta From the Chichèn Itzá excursion. WOW what an incredible man. We loved the trip so much and can honestly say Mr Menzeta made it for us, we recommend him for a true historical experience. He spoke with such great respect and honesty. Filled with knowledge , we listened to every word he had to say. He was with us the whole day and made sure we were safe and in the right places. You can really see he loves his job and is proud of where he comes from. Something that we really loved to see. So if you are booking a trip to Chichèn Itzá we recommend A.Menzeta to be your guide, him and the wonderful driver Guadaloupe made a perfect team for our amazing day!

We had a wonderful time here. Our kids loved the resort because it had all we needed including great pools and evening entertainment. The breakfast buffet in particular is amazing. The staff were brilliant and always helpful. We had a photoshoot done by one of the hotel's photographers and we highly recommend Santos to be your photographer. We will take away amazing memories with us.

Arrived after long flight from vegas at 12 midday to be asked to go to sports bar, filled out some details,given room card and asked to pay tax ,room card then taken off us had to go back at 3pm, long queue to pick up room cards, not told any details ,not given towel cards, or wifi code told to use app tried but it didn't recognise details second time. ,got to room , very dated curtains don't close we are on bottom floor ,tried to book restaurants but all full only buffet left not appetising ,queue to go in as only place to eat apart from booked restaurants no air con stifling heat my first impressions DO NOT GO