TripAdvisor Traveler Rating

We had a wonderful stay at this beautiful resort. The entire place was spotless, and the grounds were absolutely stunning, everything was so well maintained. Our room was immaculate and very clean; although the décor was a little dated, it didn’t affect our comfort at all. When the reception team realised I couldn’t manage the stairs to the third floor, they immediately moved us to a ground-floor room without any fuss. They were incredibly helpful and understanding. The food overall was lovely with plenty of variety, and there was always something for everyone. The à la carte restaurants were excellent, but it’s definitely worth noting that reservations book up very quickly. You can book through the app up to 10 days before you arrive, but if you struggle to secure a slot before you arrive, I’d highly recommend visiting Guest Services as they were brilliant at organising bookings for us. The entertainment team was truly outstanding. Eder, Antonio, Hannah, Jonathan, “Tom Cruise,” and the rest of the team (far too many to list!) were absolutely fabulous. They made such an effort to talk to everyone, making guests feel comfortable, included, and part of the fun. They were all genuinely hilarious, especially during the pool/poolside games. The DJ who supported the daytime entertainment was fantastic too, with spot-on musical cues and sound effects that made the games even funnier. I have been on lots of holidays and they were by far the best entertainments team with the best programme by far and would say they are a credit to the hotel. The evening entertainment was also good especially the silent disco! I would also recommend the Mexican Festival which is held at the Hacienda on a Saturday evening (extra charge of about £20 but well worth it), the trolley buses will take you there. The trolley buses were a great touch and made it really easy to get around the resort, giving us the chance to see more of the beautiful grounds. They would also take you to the à la carte restaurants in the sister hotels. Overall, we had an excellent holiday. The staff, food, entertainment, and atmosphere all made it a memorable stay. We wouldn’t hesitate to recommend the resort and would happily return in the future.

Does anyone know the app to book the a la carte ?

The quality has declined and cost cuts are definitely showing. The resort needs a facelift. The shell game of cutting the resort in half and giving it a refresh and calling it a new resort (Tequila Resort ) while letting the other half run down and decline is just that. The new resort has not physically moved and creates a definite 2 tier feeling. If you go to Coba, you will notice that they treat you second class. Fewer bell men, poorer quality buffet choices, poorer maintenance, reduced staffing longer line ups. Pet peeve of mine is the no Bacon for 9:00 policy and closing of one of 2 Omelette stations making line ups 30 people deep at times. This is my 4th visit sit to Coba and the decline is obvious!

We stayed here 11 days booking at short notice as our original holiday was cancelled the day before we were supposed to leave due to not being able to fly into Abu Dhabi for a lay over en route to Thailand and the Philippines due to the Middle East conflict . It is not our usual type of holiday we like to be on the go but we at least got a holiday within the dates my husband had booked off! Firstly , I would not rate it as 5 star , perhaps 4 . The room was a “ junior suite “ and we were in villa 5 .Looked ok on arrival but look a bit closer and it needed a bit of TLC as there were holes in the blackout curtains and cracks in the sink .A/c was noisy but we got round this by leaving it on when we were out through the day and switching it off during the night . This worked for us ( daytime temperature was 30 degrees ) It was “all inclusive “ but we discovered the band did not get us drinks outwith that hotel complex which is just part of a HUGE complex . We ate in the buffet most nights and had our breakfast there too . Food was ample and huge selection but care needed around the buffet area due to spillage mainly by unaccompanied children who were let loose to get their own food and not able to cope with dishing it on to the plate! Also I stopped taking rice ??as I did not feel it was served hot enough and I got a bit of deli belly . We ate a la carte on a couple of night which was nice but very limited menus and once again couldn’t book restaurants out with our complex . In the main lobby there are toilets for males and females but these were frequently closed for cleaning …. I don’t know why as they could clean one toilet at a time and leave them open then wash the floor at night time when no one there . This was a real pest as you had to go back to your villa and that took a walk of at least 15 minutes in our case. Rooms were cleaned daily and minibar stocked with 2 cans beer and 3 cans soft drinks and large bottle of water . Staff work hard and are very pleasant . There is entertainment but this was outside and care needed as mosquitos about in the evening as surrounded by jungle. The desk at Coba beach offers a “ free shopping trip “ to Playa del Carmen .Be aware the trip is 6 hours long but you only get about 2 hours In Playa del Carmen due to a stop at Matisse jewellers ( very hard sell here !) and the Matisse tequila tasting which was actually quite pleasant . Would not do this again … I’m sure there are better options to have a day in Playa del Carmen. Tip: hide your “ all inclusive “ band when in Playa del Carmen as there are cheeky chappies approaching you in the street claiming they recognise you from your hotel ( and state it by name as they see your band ) and say they were your waiter and claim their family has just opened a store and lure you in …( it’s usually jewellery ) They are just chancers ! Any way if you just want sun and relaxing this is for you , but if you like to explore, look elsewhere as trips to any where from here are expensive . We didn’t book any as we had been on a cultural tour of Mexico previously . But we did do around of golf at the River Maya PGA championship course which is a trolley ride from the hotel as on same complex …expensive day out but worth it if you are a golfer !

I just returned from a three family trip with 5 adults and 5 “kids” ranging in age from 13 to 21. We were there from March 16-23 and here is my review. I will start with the bad and move to the good and luckily there are more positives than negatives to report . 1. Check-in. We arrived very late and there were a few families they knew were arriving at midnight and there was only one person at the desk and it was so slow - even without any unique requests it took hours and even though we had called, emailed, had our travel agent reach out regarding linking our reservations together our room was at the opposite end of the resort for our kids and the bed arrangements were all wrong. A bellman dropped everyone off in the rain at 2:00 am with no help to get into the rooms. The next day it took almost the whole day to get one room changed and it was incredibly frustrating. It was such a horrible start to our holiday but luckily service in all other aspects were great. They have to put more staff on at night when they expect a bus full of people to arrive with kids tired and needing to check in and sleep. 2. Food - the buffet had great service, lots of selection and the snack bar was great too when the buffet was closed. The signage at the buffet is always wrong and things are in weird locations and they would always run out of items early but there was so much variety you could always have a great meal and the wait staff (Thomas) brought us trays of cappuccinos for breakfast with a huge welcoming smile - so nice! It was very hard to book à la cartes particularly using the App and impossible to link reservations across rooms for our family let alone the other families we were travelling with but the ones we did book were terrific with great service. 3. Grounds and pools - Clean, lots of activities, well lit, interesting wildlife and I thought the size of the resort would be a problem but the trolleys run constantly and it’s actually easy and fun to use them to get around. It’s confusing to orient among the different resorts based on maps and not easy to understand what is and isn’t Coba but one adjusts! They shut down the pools at 6 sharp which didn't bother me but it did seem a bit early. I wonder if they extend those hours in summer months when the daylight is longer but not sure. 4. Beach - I was so worried from the reviews that it was small and rocky or choked with seaweed and this was a pleasant surprise because the snorkeling off the beach was the best I have ever seen in Mexico. We could always find loungers and there was both towel and bar service at the beach and convenient bathrooms nearby. It might not have been as beautiful as some beaches in the area and you needed a trolley to get there but we loved it. Bring snorkel gear and water shoes and you will not believe your eyes! Schools of fish, coral, rays and gorgeous tropical fish - far better than excursions I have paid for in the past. Our group might return JUST FOR THE SNORKELING. 5. Entertainment was a bit quiet for our older kids but they loved it all the same and enjoyed paying 10$ extra to visit the nightclub next door at the adults only. Certainly there was no need to upgrade our bracelets. We didn’t have little ones but the ones we saw seemed happy. Karaoke was fun and the kids liked the option to play pool and use the arcade (extra $). The lobby was spacious, it had a nice sports bar and a fun outside seating area and there was always something going on until about midnight when it got very quiet. 6. Rooms smelled a bit musty when we first arrived but we brought dryer sheets a misted them with essential oil and once the AC came on it was all fine. The rooms are dated but large and comfy and the hot water and shower pressure was great. I know some people found the beds too firm but not us and the wifi was strong and reliable so we could work a bit. 7. While normally I prefer a smaller beachfront resort this place was ideal for our huge group with different needs and I was pleasantly surprised once I was done dealing with the front desk! I hope this review is helpful and that you enjoy your time at Coba! I am not sure if I will return because generally I prefer a quieter resort closer to the sea but for a big group like ours Coba exceeded expectations.