TripAdvisor Traveler Rating

Bedroom were nice overall it a lovely clean hotel but the faults I had with it was the staff weren’t very helpful especially at reception also the main buffet room was so hot where they don’t have any air conditioning so it really hard to eat in there also the main entertainment room is so hot in there it’s hard to watch any of the entertainment also the pool is lovely and clean but it literally like having a bath it so warm the food is nice but like I said it so hot it puts you off being able to eat I recommend you take a fan

Only air conditioning is in the bedroom, everywhere else ineffective fans Food is poor and speciality restaurants are worse than the buffet - a first for us. Rooms are inconsistently cleaned - have to request cleaning, water, fridge filling almost every day. It is at a push a three star - I have stayed at many similar places if you can get a Rui stay there

It’s more like butlins in Mexico. If you Spanish or Mexican you’ll be treated better, we had to help ourselves most of the time, no table service came our way, people turn up and attach their kids to an inflatable and drink at the bar, instead of using the kids pool and fetching a drink, it’s so hot their and babies under 1 were screaming in the heat with no mosquitoes covers etc, people drinking all day and abusing the free bar system like it was going to run dry. Entertainment was aimed at children and the singers were ok but foreign. The only English singer we saw was terrible. The best thing about the holiday was the entertainment staff, young but dedicated and were the only ones that spoke to us and got us involved. This is my 2nd time at resort, loved my first visit, hence the reason for returning, however it will be my last. To sum it up, if your looking for a 18-30 holiday in raging heat and mosquito like bullets, and have kids you’ll love it

Best experience we have had. Maurico made our experience of meals delightful especially all the mimosas he brought us at breakfast. Resort is very clean, great wild life except the mosquito. A la carte restaurant wasn’t the greatest as service was very slow at being there 3hrs but can’t fault anything else. Great holiday just had!

We stayed at this resort 5 years ago at the tulum part of the resort, this time we stayed at the Coba, 5 years ago there was 6 of us, 2 adults and 4 kids. This year we payed almost the exact same but with only 4 of us staying, 2 adults and 2 kids. (And the kids are the same price as adults on these holidays) that’s not the problem as such we knew this in advance. BUT!! when you get to the resort and the way the choice of certain branded spirits have changed to only being available at the lobby bar (and it would run out at times too!!) which is a bit of a pain and an inconvenience if you’re at the pool or even the beach it’s not as handy to run to the lobby especially when the beach is a short cart journey away!! This wasn’t the case 5 years ago at all branded spirits were freely available at every bar without question. This was a big selling point for me going back to the Bahia principe resort! And then they want you to upgrade to a different wrist band so as to use the other parts of the resort, such as buffet restaurants, pools, pool side bars and beach sun loungers and thing like that. even to get a drink from other beach bars while you walk along the beach! NON OF THIS WAS THE WAY WHEN WE STAYED PREVIOUS. And it certainly took the edge off the whole vacation experience, we work hard for our holidays and will in the future choose a different resort! Just be aware if you are choosing to stay at the Coba to read the small print.