TripAdvisor Traveler Rating

The hotel is going through a takeover by Hyatt therefore the choices of liquor and food at the bars and buffets are greatly reduced. Reduced staff, working extra hard, but still smiling. Restaurants are great and the best ones are at Akumal and Si’an Kaan. Service staff are all helpful and attentive. Been going for over 13 years, finally hit the top benefit level only to lose a lot of it by Hyatt takeover. I had no trouble using the Bahia app to book restaurants. Hopefully Hyatt will be as accommodating, keep the staff, offer them more opportunities and benefits plus continue to provide us, the clients, good pricing and incentives. Everyone we spoke to will be doing their due diligence when booking vacations for next winter. Thanks Bahia and especially the staff for many great vacations!

This is my 5th time going to Bahia Principe and it was a very very disappointing experience. This was one of my favourite hotels and I've been so many times because it was simply excellent in regards to the services offered, the attention to guests, the food, the facilities and the general environment. This time however was a totally different story. They have opened a new more expensive hotel in the same area as Gran Coba and it seems that to force people to go there they give you a terrible experience at Coba. The food was awful especially the dinner. There used to be a huge variety and constant grilling of fresh meat, poultry and fish. Now the meat is already there and cold and you have to keep asking for it to be filled. There's tons and tons of rice and not much else. The juice machine was broken the whole 3 days we were there. Now there's no waiter service at the pool and when we asked if there was we were told to get up ourselves and get our drinks. There were no towels! We could only change them once. The sushi has fruit instead of real fish. They serve cheap soda instead of what they used to serve before. La Casita which was an excellent poolside restaurant cannot be accessed because it belongs to the other hotel Tequila so they have taken a huge space that was accessible to all before. Opening a new hotel on the SAME premises doesn't mean that you give awful service to force people to go to the other one. This was my experience.

We found the resort great. Buffet was great, even wood fired pizza!! Bars were great and friendly, entertainment was fun, because was great snorkelling, highly recommend

Very good break All areas maintain very well Team works really hard to make sure guest are having good time, Accommodation, Bar Restaurant all staff is a massive credit to this resort Particullary big thank you to Ronaldo from entertainment team who is simply great person and Anto had a great time with him during all water games

It’s been 10 years Mexico, and Bahía Príncipe has really changed we stayed at tulum and now staying at coba, definitely not 5* if you are coming here I would recommend you download the Bahía Príncipe app, otherwise you will struggle with booking a speciality restaurant, we are entitled to 6 during our stay but everything is booked up, also the buffet restaurant really doesn’t cater much for the English tourists, breakfast has by far been the best options, if your children do not like hotdogs, dry burgers or macaroni cheese then this is not the place for you, they serve this breakfast lunch and dinner . We haven’t seen one chip in the buffet restaurant and nothing is labelled correctly we feel so let down because we could not fault the food at the sister hotel 10 years ago. Be careful of being ripped off for any inflatables by the pool, one member if staff tried to charge me 79 usd. We got the same float at the hacienda shops for 24 usd. Prices of everything is so high, I really wasn’t expecting things to have gone up atleast 4 times in those 10 years. Excursions are very pricey too, we are still having a great time but do feel slightly disappointed