Great Resort, Excellent Service, Drinks and a lot of variety in the buffets and a la carte restuarant.
Oct 09, 2021
I will start with the check in process, we got one night earlier and we called the hotel to see if they have availability for us, Camilo at the reception did everything possible to give us the same room we were already booked ( thumbs up ) he was successful.
The bellboy are one of the stars of the hotel, they always ready to make sure that you need everything you need with smile.
I was a bartender for more than 10 years and Liberato the beach bartender make me feel like a child in terms of making mix drinks , he is so creative and always looking to please you and keep you hydrated, his team mates Edgar and Alfronzo always are the light of they by making you feel at home.
Erubiel Hernandez how can I describe his service level only by saying 'WOW", everyday he was touching base with us and making sure that our restaurant experience was the best one we ever had, Arianna one of his teammates hospitality was always top notch, Also Karina at the buffet was always making sure that our glasses always full and our table clean.
Chef Jorge Gonzales make our anniversary dinner unforgettable, on top of one of the gratest seafood dish we had, he made us THE BEST DESSERT EVER if you have a chance ask him for THE BOOK DESSERT, also his teammates Pedro, Angel, Samuel y Christian makes us feel at home.
The cherry on top was Sajid Godinez and team make our week in the resort one of the most entertained in the pandemic area, they made our stay so fun that we are going by this Thanksgiving week. Thank You Sajid.
Also I would say that the general manager was always walking the premises and she was friendly and helpful.
Thank You Bahia Princess Coba, see you in couple months.
Mother daughter get away
Oct 08, 2021
Decided to take a break with my daughter this has been an absolute nightmare. From the point of getting into the resort,supre congested. We got to the front desk to find out this is not a beach front resort. I have been spending my entire day at the front lobby just trying to get an upgrade. I have not been successful. My daughter sat at the lobby bar she never even got asked if she needed a drink. Bad service from start to finish. I don't know if the previous reviews were paid,but I have never been so upset. I decided to call Apple vacation also have been on hold with them for 2 hours to get no answer. I just wanted to have a good time with my daughter. Is just not working no one cares anymore about customer service including Apple vacation. Think twice when you're booking research everything. ?? If I could I would give them 0.
Another Amazing 2 Weeks at Bahia Principe Coba
Oct 06, 2021
This was my 12th visit and already planning number 13 for Xmas and New Years. Due to Covid-19 situation the resort was not as busy as usual and a few things closed but ready open up shortly. The Management and Staff at this resort are absolutely great. They make everyone feel so welcome and almost like family. The many specialty restaurants on site are awesome. They added a new one at the Tulum resort, a Hindu restaurant which was so good we when to it twice. The entertainment is still top notch with an 80's show, City of Rock, a Circus show, Magic show, ect..... the list goes on. There are also lots of entertainment on the terraces at each of the resorts and many special events at Hacienda, where they also have lots of shops bars and a casino. The snorkeling at the beach was also very good, lots of fish to see. Looking forward to my next trip already. See all the wonderful Management and staff again at Xmas time.
A magic travel
Oct 05, 2021
I want it to share my experience at this hotel that was really good, we also shared a familiar time, full of new experiences and good attention from all the people that worked there. I want it to started talking about the hole structure of the hotel, as soon as you arrive into the hall the structure involves you into a magic place, the view of the room was incredible, the pools and the activities planned by the hotel make the expirience more incredible, also they count with the service of acquire plans to enjoy the xenotes, or even for me the most iconic park called x-caret. The price really worth it, it´s all include there, also the food was delicious.
It was a good time!
Sep 24, 2021
For what we paid, this place blew us away. The food was really good, always lots of options, and guacamole/salsa in every restaurant! The wait staff was sometimes busy but for the most part they were amazing. Not all the places were open but I felt like the place wasn't very crowded so I did love that.
Bring a tumbler for bigger drinks!
The lemonade is really good! Add some salt and stay super hydrated.
Make sure you reserve teppenyaki(hibachi) not a la carte at Mikado the Japanese restaurant.
There is a tram to take you to the beach, we didn't ever wait very long and it really wasn't very far. Bring water shoes, the beach is beautiful but there are a lot of rocks. There is a bar on the beach and normally plenty of seats.
Don't forget your mask, you need it to eat and some bars were kind of strict. The room was normal, comfy and has a jacuzzi bath tub. We couldn't get the air to turn on, and they sent someone right away.....I left the patio door cracked...lol oops
There are also jacuzzi pools that weren't super hot but had jets and were still relaxing.
Overall we had a great time. This isn't a super luxurious place but it had everything we needed to relax and have a great time.