TripAdvisor Traveler Rating

OK. An honest review ! This hotel has just been renovated and is lovely ! The staff are courteous and work very hard indeed ! The grounds are first class , room is very nice and we were lucky to have a pool view which was great ! Ala Carts all lovely and we enjoyed them all however book them before you travel on the app or face eating at 9pm if at all !! Shuttles to the Coba beach area are easy to just grab one at the lobby and always a sunbed at the beach and a beach bar to boot ! The Coba section of the beach is very nice though we didn’t spend much time there as it’s not the best beach with the seaweed issue but we expected that and hey ho it’s not the Maldives! Still nicer than Blackpool lol and it’s still the Caribbean sea after all ! HOWEVER there is a major problem here … understaffed , weekends are terrible, the local folk arrive in big numbers and the staff can’t cope due to lack of resources, half the buffet/ dinner restaurant is closed off meaning queues of unhappy people trying to get in waiting in blistering heat outside … shambles , and the bars are the same , big queues all day . I understand Hyatt have taken over and they must have reduced the staff to save money which is poor management! People are getting irritated and tempers getting raised . Staff are running round like lunatics and the animation team singing and dancing when really they could help a bit , i felt like mucking in ! So would i come again, sorry no , not until the management get a grip and do their job !

1st time in Mexico. We love Cuba and tend to travel there and been to DR as well. I was really impressed by how nice and hospitable the staff were. This property is kept very clean. Rooms were clean. Always lots to eat at buffet with lots of variety. Drinks were good, cold and plentiful. Beach was ok but we only spent an afternoon there. We travelled as a family of 4 with young kids. It really exceeded my expectations. We found this to be a very good value for the price. Would go back.

This was our 14th visit at Coba and although the loyalty program ended we decided to give it another try and we’re not disappointed. The staff are amazing and make the experience wonderful. The rooms were clean and the food excellent. For à la cartes we went to Portofino and it was delicious, Gourmet as great as last time. First time at the new Smoked restaurant and it was definately worth the visit. The entertainment team at the pool is as fantastic as ever. Special shout out to Antonio and Ronaldo. These two make you feel special, and wouldn’t have been the same without them. Alfredo at the night buffet is the best, he has actually been serving us all 14 years. If you go ask for his section; you won’t be disappointed . We will for sure return next year. We make sure we provided this feedback to Alejandro, a manager there who cares about what we had to say.

Pros: Entertainment Team: They were the only bright spot. Energetic and easy to join in for pool activities. Tip: The sushi-making class only holds 6 people, so get there very early. The Pool: Physically beautiful, and we didn't have trouble finding chairs. Cons (The Reality): SAFETY ALERT: I was bitten by a raccoon at the snack bar. Upon returning home to Canada, I have had to undergo a grueling series of 18 shots for Rabies and Tetanus. The wildlife at the snack bars is aggressive and the resort is not doing enough to manage the safety risk to guests. The "Shrinking" Resort: Since we booked, half of Coba has been remodeled and turned into "Tequila" (Adults-Only). As Coba guests, we lost access to half the property, and all previous benefits to the Tulum sister resort (like the buffet and extra pool) have been stripped away. You are paying for a full resort and getting half of one. Room Logistics: We were a family of 5, yet were given two rooms with King beds. It was an exhausting battle to get them to change this. Additionally, Building 5 is a 15-minute walk to the lobby—expect to spend your vacation waiting for shuttles or trekking in the heat. "All-Inclusive" Hidden Fees: Not truly all-inclusive. The lobby pool tables and arcades cost $4 USD per game. Service & Bar Stalls: The pools close at 6:00 PM. During the day, there was often only one bartender at the bars, leading to massive lineups. Tip: Bring your own Bubba keg or you'll be ordering 3 drinks at a time just to avoid the 20-minute wait. The Dining "Bribe": The buffet is poor and the snack bar is even worse. To get an A la Carte, you must book 10 days in advance or "bribe" the staff by agreeing to buy a bottle of wine. Summary: This was a family trip that turned into a medical nightmare. Between the aggressive wildlife, the loss of resort amenities, and the constant "pay-to-play" feel, I would strongly advise families to look elsewhere. The Bahia Principe Grand Coba is no longer the value it once was.

This was our 21st visit and due to the merger with Hyatt all loyalty perks we had previously were not honored, despite booking before Sept 1, 2025. This was the Bahia deadline to receive Black level perks. This change was very disappointing we were only entitled to 3 a la cartes for a nine night stay, this only magnified the changes in food quality at the buffets, the refresh of trays was slow, food was very repetitive. For example in the morning no pinapple, even canteloupe hard to find, Bacon handed out two strips at a time. Even the 3 a la cartes we booked were not the way it used to be, the staff seemed rushed and overworked, this was especially true at Mikado, the Japanese table show. The biggest let down was the food on this trip, and the great food is the reason we visited Bahia Coba, Tulum and Akumal 21 times. It saddens me that these changes have affected such a great resort, one that we considered our second home. The rooms were great as usual, pools great, lounge bar disappointing, out of Baileys on 2 occasions, no top brand alcohol or sipping tequila or 43 alcohol, these were never out on previous visits. The only place to get blended drinks is the pool or lounge bar, this is a big change and not well received. The one improvement was the Tram drivers they were excellent, efficient great communication and never left us waiting long, many going out of their way to be helpful and take us where we needed to go, this was different from our visit in November where this was not the case . So huge shout out to that team...great work! We also come to this resort for the amazing staff.....many are very worried that Hyatt will do massive layoffs and they will lose their jobs. HARD TO SEE STAFF SO CONCERNED. This trip for us was underwhelming.....we have a booking for a Nov 2026 trip, but will likely be looking to cancel and book at another resort, mayve time to try something new. Of Note prices have gone way up and staffing much lower and food and drink quality lower, plus no loyalty equals look for new second home.... we wish Bahia well and hope these changes don't cause too many others to look elsewhere for their new vacation resort.