TripAdvisor Traveler Rating

The one thing that struck me about Bahai Príncipe Coba was the cleanliness of the resort (and I am particular about this). The staff are friendly, courteous and attentive. The rooms are comfortable and clean but as noted by others could use an update. This is simply a cosmetic issue and does not reflect on the room quality. The food is varied and good quality especially at the a la carte restaurants. You can move between all the resorts so there is lots to explore and good variety with shows each night. Our room was less than a 10 min walk to the beach which has chairs available for guests. There are tennis and pickleball courts (although a few more PB nets would be nice). Weather at the end of November was perfect - good breezes and no humidity. Overall we had a great experience and would definitely return.

We recently returned (December 1) from our third trip to Bahia Principe Coba, and it was another fantastic vacation!. The Grand Bahia complex includes 4 resorts, but we have found that Coba offers the best value for the money without compromising on the quality. The resorts grounds are stunning of tropical beauty. The rooms are clean, comfortable and have everything you need for a pleasant stay, The restaurants and bars are excellent, offering a wide variety of delicious food and drink options to suit every taste. One of the highlights is the beach - easily the best among all 4 resorts (shared with Akumal). even though Coba is the most affordable option in the complex, it delivers an incredible beach experience. If you looking for a memorable gateway that wont break the bank, Bahia Principe Coba is the perfect choice. Its a gem for travelers who want quality, comfort, and great amenities at an unbeatable price. Highly recommended!

The overall experience was a 3 out of five, below average for a 4 star hotel... ok value for the money. Issues with the hotel and premises: -moldy smell the moment you walk in the room, probably issues with the ac and painting on top of moldy surfaces - no refill for the minibar, have to call or ask them to give you more water for the room - we stayed in building #10 and lots of lights were missing/out so that created a lot of issues for us to walk safely during the evening. Some of the light were missing , probably for a while -the tub had traces of "fixed" tile.... not sure why would you try and fix broken tiles instead of replacing them... it was too obvious it was not safe or looking good either -balcony door lock not working, called but they never fixed it during the stay -a lot of railings were rotted out and had tape waring us not to use... have been that way for a while it seems... dangerous for the people staying in the hotel -barely any light at the pool , you had to walk by the pool to get to the main buffet , with kids was very dangerous in some occasions as there was water and slipped a few times - some of the areas , the wood pieces in the ceilings were rotted and fallen, some areas were covered off and not usable Food issues: - food was average... no steak at all -AVOID- tacos as most are fried and no proper tags of what some of the fillings were... -ABISMAL paella, shrimp was chewy and horrible taste - NOT enough bacon or eggs... these items would be out in a few min -80-90 % of the food was the same every day and most of the items (60-70 %) were mainly bread or bread related, rice , pasta, potatoes -HORRIBLE burgers, sitting in some form of meat juice or something not to mention tasteless - have to wait 15-20 min to get a fresh omelets -HORRIBLE omelets already made , tasteless -ABISMAL sushi.... not sure why they keep making horrible sushi with somehow sweet rice and tasteless fish/fillings.... Outside areas - you cannot enjoy a proper meal because of the wildlife, sometimes a nuisance . You could see the wildlife walking on tables where you eat and touching the silverware then people come and use them.... IS THIS SAFE??? -a lot of garbage in some of the areas outside the main lobby and entrance, not hard to find and see that people do not care much about this -NO SOAP in the bathrooms in the main lobby or outside toilets a lot of times -early morning you can hear the close highway -NO AVILABILITY for any of the a la carte restaurants... not sure why they still offer these... why not have a second buffet place.... this is a SCAM to attract people and then not able to use it Entertainment: -not much at all, pushing you to pay and see others -some entertainment at the pool areas which was nice to have What we liked: - great staff and helpful people - fast access to the beach with the electric cars - great people at the lobby -nice big property with plenty of wildlife around - some of the shows offered were nice Would be nice to have: -better food -better coffee -more shows available for kids and adults -more light throughout the property in the evening

This was the 13-th time at Coba... We saw the evolution of this resort from 2011 to 2024 ( with the 2020 gap, of course). The first couple of years we were blown away ! It was a 5 star resort, no doubt. Gradually the level of service had slightly decreased, the beach has shrunked, the rooms got a bit dated. We really don't mind the older furniture . We only need a quiet and functioning AC. We are low maintenance people. Clean rooms and AC is all we need. This year our experience was excelent ! The staff was , as usual, top notch, starting with the people at Check-in desk and ending with the room maids and maintenance workers. We cannot be grateful enough for the hard work they perform every day ! The lobby is by far the best out of all four resorts GBP. We did stay at Sian Ka'an and Akumal other time but we would prefer to spend our evenings at the Coba lobby. Our personal preference.... The beach is a mixed bag. Coba beach is crowded and it's size seem to vary with the storms ( they bring sand in to enlarge the beach and the waves wash it away...) We are black members and we could sit at Akumal beach, adjiacent to Coba one, which wasn't crowded. The great thing about Bahia Principe beach is the proximity of the reef which makes snorkeling appealing. We saw sting rays, eels, squid, even barracuda. Plus a lot of exotic fish. Tip for early risers: before 9 AM it's best time for snorkelers - no crowd, water clearer and no lifegurds to call you back if you go past the buoys line, deeper into the reef. But be mindful if you go into the reef - it's a fragile environment so treat it with respect ( don't put your feet down unless you really have to ! ) Food was very good, as usual. Of course , there are "caviar" people that are not going to be happy. But, in general, there was something for everybody. We admit, there were moments when the trays at the buffet were empty and people were walking around with empty plates. Solution - come back few minutes later. . No impression to share about pools - we are not pool people. We will definitely come back ! Thank you Bahia Principe Resorts ! Thank you Mexico !

This review is about my concerns about food quality and safety in the hotel. Food - 3 members of our family got poisoned in Bahia Principe Grand Coba buffets/restaurants. Fortunately, it took them just 2 days to recover. All reported with the guest service members. Safety - our kids got robbed at one of night shows (Silent Disco Night) 11/28/2024, the "criminal couple" even had chased us after being revealed to the front desk. The security was called but never showed up. All reported to the manager with no response after 20 hours of the incident happened. Simply do not feel safe for myself and my family due to their protocol which (manager said) says it takes 72 hours to inspect the camera footage (thank you so much, we'll be gone by then). My kids had to deal with "bad guys" again at the buffet a bit ago. The hotel did not protect us from seeing them again and again. This might turn to a police matter then.. Orherwise, things in this hitel worl well, however as the safety for my famiky first, I'd never visit this place again as they cannot protect their guests efficiently. Neither from criminals nor from bad food bacteria..