TripAdvisor Traveler Rating

We just returned from Moon Palace Sunrise. The food was great but the servers really make the meals special. Shout out to Josue at Palapa Asadero for remembering us each day any making sure we were taking care of! Eleodoro at Riviera Maya made the whole meal an experience not just dinner! Delfino took care of our big group for breakfast at Gondola, we had time to relax and enjoy time together. And Gaspar at Carvao(formerly known as Arreficies) he was not our main server but gave our large table so much attention and made the best Mayan Coffee. These people made our trip memorable and made us feel special!

Back from an amazing experience @ Moon Place, Cancun. We stayed in Nizuc and couldn't fault the accommodation, we had a garden/sea view room which was wonderful and was cleaned daily. We experienced all restaurants and Habibi's in the Grand was our favourite. Least favourite and not worth going too is Los Caporales in the Lobby of Nizuc, (we went lunch time) and Agra - Indian served near the pool in Nizuc for dinner- it's not a patch on the Agra a la-carte restaurant which is def. worth going too, best fish curry ever. Hubby played a round of golf and we experienced breakfast and dinner at all restaurants there, all were fantastic. Must give out a massive shout out to Edwardo, Alfondo & Daniel - pool conceriege @ Nizuc who's attention to detail and service at the pool was exceptional every day. If you are looking for a beach holiday, this is not the place to stay, we saw no-one on the beach or swimming. Seaweed lines the shore line, which to be fair they were clearing up everyday. The smell is not pleasant we didn't really smell it at Nizuc but you will def. at Sunrise. The cost of the tours were ridiculous, exp for a family of 4. We done the Dolphin exp, which was wonderful. But not what we thought, seeing them in a pool and not in the sea didn't sit comfortable with us. We will be back....

restaurant smoke is very good. restaurant manager lorenzo was awesome. food is fantastic!!! had a great time. highly recommend it. all the food is fantastic and the service was awesome. come by and check it out. you won’t regret it. definitely coming back

The service was the best at el smoke Texas style. We were sitting down no more than 20 seconds when the servers came straight to us asking if we need any drinks or food and everytime we would request something, they would bring to us within a minute.

We always enjoy our time at Palace Resorts and this trip was not exception. This time we want to give a shout out to Ernesto the Dancing Chef. Best ice cream and hands down best dance moves! Your trip will not be complete until you've danced for some ice cream!!