Moon Palace Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.3
  • Rooms 4.5
  • Service 4.6
  • Value 4.2

39499 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Flor at the Sky Bar

Guide66131176222 (Nampa, Idaho) on Jun 14, 2025

The only thing you need to know is that if you visit Florida at the Sky Bar, you won’t be disappointed. She made our whole trip! Nobody was nearly as good or attentive as she was. She had great advice for fun drinks, she was fast, fun, and the main reason I’d come back!

TripAdvisor users rated this property 5 out of 5

Great hotel, great staff

Josh E on Jun 14, 2025

An amazing hotel. The staff were so attentive and the facilities great. Standout from me was Jorge Abarca from Banquets whose dinner service in the evenings was next to none. Thank you Jorge! Great job from all the staff.

TripAdvisor users rated this property 5 out of 5

jorge Abarca from Banquets

lilyath on Jun 14, 2025

Jorge Abarca from banquets was absolutely amazing. His service at dinner was above and beyond! He is an asset to the moon palace team! He made our holiday so so special! Not only was he an amazing host, but he offered to help us take photos and made our dinner show so so special! Give this guy a raise!!!! Thanks moon palace for the best holiday and thanks Jorge you are AMAZING!

TripAdvisor users rated this property 5 out of 5

Great trip and Luis on the entertainment staff is amazing.

Adventure38915265721 on Jun 14, 2025

Luis Estrella on the entertainment staff made my trip. Best staff member. Trip was amazing because of him and the whole entertainment staff.

TripAdvisor users rated this property 5 out of 5

Roberto the waiter.

Vi N on Jun 14, 2025

Roberto was the greatest waiter we’ve ever had. His surprise drinks were always amazing and he had such a good hospitality. I would come back just to see him again.

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