TripAdvisor Traveler Rating

We had an incredible time at the Moon Palace Sunrise. The girls at the playroom were an absolute gift and could not keep our daughter away. All of the ladies were incredible. Cecilia, Avril, Jadi, Yami but the entire team. Ernesto and Andre helped keep us fed and treated us like great friends. We remember these people for their great humanity and not just a job well done. We will continue to recommend people to the resort and share these memories for a lifetime.

We had an incredible stay at Moon Palace Sunrise, and this resort exceeded our expectations this was our third visit at a Moon Palace resort in the last year, and it just keeps getting better. The highlight of the trip for our daughter was the Playroom at Sunrise. She went every single day—sometimes multiple times a day—and genuinely looked forward to it. The staff there are outstanding. A huge thank you to Cecilia, Avril, Jadi, and Yami for the care, energy, and kindness they showed Quinn all week. She participated in so many fun activities, and it gave us such peace of mind knowing she was happy, engaged, and well looked after. You truly made her vacation unforgettable. We also had a great experience at the Bugambilias buffet. It’s always a favorite for our family because Quinn can choose exactly what she wants to eat, which makes meals easy and enjoyable. Ernesto and his brother Andres really stood out; they were attentive, friendly, and went above and beyond to make us feel welcome all week. We also visited the Gondola buffet a couple of times and had wonderful service from Guadeloupe, who was equally warm and attentive. Overall, the friendliness of the staff across the resort is something that keeps bringing us back. We love Mexico and the hospitality here, it feels like coming home every time. We’re already looking forward to our next visit!

Me encanto la clase functional fitness con Yesenia! Super fácil de seguir y ejercicios perfectos para disfrutar el desayuno sin remordimientos. I really enjoyed the functional fitness class with Yesenia.It was a perfect amount of exercise to enjoy a guilt, free breakfast after. Very easy to follow and adaptable to all levels of fitness.

Excellent service by Mauricio and Mario! Delicious food. Definitely recommend!!!

We had a great experience at the golf spa at Moon Palace and wanted to recognize Ezequiel and Rafael for their outstanding service. From the moment we arrived, they were professional, attentive, and made us feel completely comfortable. The entire experience was relaxing and well done, and their attention to detail really stood out. You can tell they truly care about providing great service. Thank you again to Ezequiel and Rafael—we’ll definitely be back!