Moon Palace Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

38742 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Moon Palace, Nizuc - another return visit

Ali W (Bury St. Edmunds, United Kingdom) on Feb 17, 2024

After a long flight it’s always frustrating when your case takes ages to arrive but once outside our transfer was arranged quickly by Luis. On arrival at Nizuc, assistance from Orlando, Carlos was great, with check in quickly sorted by Arturo. We like to stop at El Manglar, the buffet, on the first night to select a light meal. Wide selection of food available. Our service from Rode and Suemy was fantastic and I will now try to learn a few more Spainish words to impress on my next visit. Room was clean, bed very comfortable, Miguel. Breakfast we like to use different restaurants but went several times to Arrecifes as liked the option to order your omelettes. Efficient attention from Jorge, Selena and Mayoli. Nizuc pool always seemed to be a popular location and it was difficult to reserve a cabana. However when availability was made Alberto, Daniel and Eduardo were on hand quickly to sort the towels and shades. Impressed by Humberto and Ernest who walked all day to the bar and back with our cocktail orders. Check out Irving with his Margarita trolly in The Grand. We enjoyed dinners at Asadero Palapa in Sunrise - highlight the lava cake, Riviera Maya - welcome drink amazing, Christopher helped with our menu choices. Agra - still our favourite. We ate at Casa Mia for the first time and enjoyed our experience there, Christina, Miguel and Angelica. Please chill the rose ! Final night at Trattoria was worth braving the rainy buggy ride. Marciel kept topping up our glass whilst listening to the talented cello, a perfect end to our visit. The golf team were welcoming and efficient as ever, thanks to Luis, Angel, Adrian, Deily, Ricardo, Noe, Antonio and Edgar. Entertainment - We were at several locations during the holiday where we found live music, Maria was serving us at the Sunrise bar when the sax lady was performing. For the first time we made it to the Grand Theatre to see David Magee. Just incredible, loved the interaction with the children. Will need to go again to try and work out how he reads our minds. Spa Nizuc - nice mani and pedi with Iliana and Lina. Alfredo at day club was another waiter that did not stop, such energy. As ever always appreciate the friendly buggy and bellboy service (Juan and Ramon) Thanks to the concierge team, Arturo, Cesar and Marco for helping with all our requests, we were sad to leave and cant wait to return with pencils !

TripAdvisor users rated this property 5 out of 5

Amazing,Superb and happy Resort

Sa K (London, United Kingdom) on Feb 16, 2024

Oh my god,Where can I start from?! When we arrived our checking took 10mins,I really don’t understand when people say negative thing about the checking! We had two room and both were in good size,Food,Service and the people in moon palace are superb you can not ask for any more.please please try the spa is breathtaking Spa,I have been in many all inclusive Resort this Moon Palace was the one of the best resort I ever been in.We loved the place so so much that we became a member and they moved us to presidential Room which is even better.Room 337, We are still here but because is so many negative reviews I tough maybe my review can help for someone to choose this beautiful Resort. Dont even think of another place. MOON PALACE IS THE BEST PALACE IN THE WORLD.THANK YOU SO MUCH EACH AND EVERYONE OF PEOPLE WHO WORK IN MOON PALACE AND SEE YOU HOPEFULLY VERY SOON.

TripAdvisor users rated this property 5 out of 5

Moon Palace is spectacular!!

jklawson1513 (Danville, Indiana) on Feb 16, 2024

Absolutely love Moon Palace! I feel like royalty every time I go there they treat you so well. Anyone going to Cancun should stay at Moon Palace Sunrise. Great place for family fun also. Check them out!

TripAdvisor users rated this property 5 out of 5

Big Thanks to Jorge Trejo at Nizuc!!!

Jon P on Feb 16, 2024

Dedicating this review to Jorge Trejo who helped us out pool side at Nizuc, we were a group of 15 celebrating a birthday and Jorge took care of us with food and drink by the pool. We didn't even have to ask, he'd drop by with a smile and asked if we needed anything. Also, predicted the follow up drinks we wanted :) He even made a reservation for us one night at the restaurant nearby where he was later working which was awesome. And he personally took care of serving our table. He definitely took care of us. So big shot out to Jorge for his great service, you'll be lucky to have him help you out.

TripAdvisor users rated this property 5 out of 5

Sunrise kids room is spectacular

173mallorym on Feb 16, 2024

My kids love the kids room at Moon Palace Sunrise! The staff was amazing they had activities everyday. My kids absolutely loved every minute. They prefer to spend all their time there. The staff is amazing. My kids loved all of them. Luisa was exceptional my daughter loved spend all her time with her. They did great face painting and balloon animals. Crafts and dance parties! My kids love them all, Kris, Luisa, Fernanda, Kim, Ana, Geist, Poulet, Avril, Yamilet, Karla, Natali, Cecilia, Reginia, Scareth, Yanet, Valeria, Sara, Haydee, Citlalli

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