Moon Palace Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

38310 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Mele aka Carnival in Cancun ????????

Flyer65710659192 on Sep 16, 2023

Went to Carnival with Mele destinations, #GirlsTrip 2023. Highly recommended and a great taste of Trinidads Carnival in a different location/country. Included Soca artists, themed fetes, pool parties and good vibes dont forget your costume and flag????! #TakeAWhine @ Moon Palace Sunrise - Antonio/Bellman Porter was amazing to my friends and I considering the amount of people! Antonio was attentive, made us laugh but was very helpful. Great staff member, Thank You Antonio

TripAdvisor users rated this property 5 out of 5

A week of being pampered

candjschwartz (Scottsbluff, Nebraska) on Sep 16, 2023

It was a wonderful trip, as we invited my two sisters to experience Palace Resorts with us for a week. The rooms and meals were fabulous, and it was such a relaxing time to bond even better. My sisters commented on how the entire staff was so friendly and eager to help, whatever the request. We will be back again.

TripAdvisor users rated this property 5 out of 5

Another amazing time at the Moon

LynseyM79 (Renfrew, United Kingdom) on Sep 16, 2023

Had the best time! This was our 3rd visit and already booked for next year. In my opinion no other AI resort will compare to moon palace. Big shout out to Jorge at the golf club bar, what a lovely guy! Also Alberto who runs the bar at the golf pit stop, we stopped every morning before breakfast such a nice guy! All staff are amazing, food amazing and drinks all top shelf brands. Our favourite was the Pub, such a good atmosphere and great live bands.

TripAdvisor users rated this property 5 out of 5

Amazing, memorable, lush.

Moses G on Sep 16, 2023

The resort is so grand that we had to post a review muiltiple times for each of our favorite venues and restaurants at the Moon Palace. We stayed at The Grand, but we love love love the Bungambilia’s morning breakfast so much we took the shuttle to the Moon Palace Sunrise every morning during our stay just to eat there. They have amazing tasting food, but what differentiates them is the staff’s amazing service. We always chose to sit with either Lucina and/or Apolonio which included Norma. Lucina and Apolonio were attentive , courteous, and made us welcomed and just at home. Gracias Apolonio , Lucina, y Norma. Tenemos memorias maravillosas para toda la vida.

TripAdvisor users rated this property 5 out of 5

You will not regret!

ASSM37 (Washington DC, District of Columbia) on Sep 16, 2023

Excellent! You will love your stay. Service is the best I’ve ever experience. The Golf carts are everything just jump on and they will take you anywhere you need or direct you accordingly. The swimming pool in emasculate different sections. Food is Amazon very upscale so didn’t know what I was eating but great.. fancy fancy sweet bar. Fancy coffee.. you have it all truly a great experience!

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