Moon Palace Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

37397 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fun times!

brandomcqn (Alma, Arkansas) on Jan 30, 2023

This was our 3rd time staying at Moon Palace. We had a great stay and enjoyed lots of good food and drinks. Best part of the stay was seeing Ernesto the dancing chef again. He has been there every stay. He brings joy and ice cream to everyone ?? Can't wait to see him again next year!

TripAdvisor users rated this property 5 out of 5

Great experience!

Climber55118232966 on Jan 30, 2023

I got a body massage and Gabriela was such a pleasure to have. Everything was perfect and relaxing. Clean facility and nice staffArmando at the front was very helpful as well. Love this resort! Must go!

TripAdvisor users rated this property 5 out of 5

We love moon palace

Heidi D on Jan 28, 2023

We love moon palace! Ernesto the dancing chef that serves ice cream out by the pool is so fun, I love when he comes by dancing. Moon palace is an excellent resort with excellent service. We’ve been probably ten times and have never been disappointed.

TripAdvisor users rated this property 5 out of 5

Moon Palace Nizuc

Emma K on Jan 28, 2023

We had a wonderful stay at Moon Palace Nizuc. The service was so attentive and the pools are amazing. Carolina was our room maid and she was great - our room looked and felt clean every day. We will definitely be back.

TripAdvisor users rated this property 5 out of 5

Spa on Fire

Feriel C on Jan 28, 2023

Rita at the sunrise spa!! Omg I cannot rave enough about her! She was amazing so much attention to detail on my nails. And super sweet!! She made sure I was comfortable and loved my service every step of the way.

View All