TripAdvisor Traveler Rating

The food was the best in the resorts I have visited. The light on the walk paths are poor and leave the areas with no li

Enjoyed the fitness centre workouts. Excellent gym. Staff very friendly. Entire resort always clean and very up to date. One WIFI that worked everywhere

Not a 5-Star Resort – Pure Money Trap The wait time is unacceptable — even for the buffet it was more than 45 minutes. All the restaurant are full. The service is poor, and the entire experience feels like a money trap designed to force you into upgrades. If you don’t upgrade, you are constantly told you have to pay extra. This is not a real 5-star resort by any standard. Yes, the room was clean, but there were no drawers at all, which is basic for any resort. Every single drink comes with an extra charge — even something simple like Havana Club costs $11 for a single shot. Again, unless you upgrade, expect to pay for every good drink. Don’t trust all the high ratings. Honestly, it feels like those ratings are inflated or company-driven, because the reality does not match what’s advertised. This is the worst resort experience I’ve had. I’ve traveled extensively and stayed at resorts in Honduras, Panama, Cuba, the Dominican Republic, and Mexico (four times). Compared to all of those, this place does not come close to a true 5-star experience. Unfortunately, I’m booked here until January, and if I had the chance, I would absolutely cancel or change to another location. For your own sake, save your money and go somewhere else.

Berenice was amazing. A perfect massage for me. I felt very cared for with exactly the right amount of pressure and the right amount of time spent on areas that held more tension. As a somatic specialist, I knew I was in good hands the moment I experienced Berenice’s touch. A sensitive and gifted Massage Therapist!

My wife and I got a couples massages twice with Victor and Rosel at the Spa. We did an 80 minute massage both times. They were incredible about communication and really know what they’re doing! Book with them. It’s a must do.