TripAdvisor Traveler Rating

In September 25 we stayed at the Grand Palladium in Mexico. The hotel is amazing, it’s clean, big and many areas to explore and enjoy. The basic rooms are a bit dark, but if you can afford to upgrade to family section swim up room, you will not regret it. With the upgrade you can use every restaurant, every swimming pool and every square inch of the complex, which is vast and beautifully designed and maintained. We ate in most of the restaurants in our month there, but our favourite by far was The Nest. In the morning Diana and Kenia were there to greet us with a smile ,and in the evening, it was the lovely Fernanda on hand. The Chang Thai and The El Dorado restaurant were also outstanding. All of the staff are kind, friendly and very helpful but Isis, Lucia ( the lifeguard ), Diana, Kenia and Fernanda all stand out above all others. You will not regret booking here, and if you can go for a swim up room you will not be disappointed. Well done Palladium, you have a lovely hotel staffed by wonderful people.

Great resort. Tons of wildlife. Friendly and helpful staff with great service. Good alcohol options and tons of activities to do whether you are young or old. Great pool facilities. Very clean. No sickness. Would definitely visit again.

Very nice resort lovely staff nice food, lots to explore within the resort, lovely beach, plenty of seats round the pool and beach, staff friendly and accommodating, very clean, money well spent not over priced, lots of animals around the resort to see. Would book again.

We thoroughly enjoyed our stay. The resort is immaculate and sprawling, which we loved. It never felt too crowded and there was so much green space all around, which was so beautiful. We really got to enjoy the flora and fauna of the area. Lastly, but definitely not least, I can’t say enough good things about the staff there. We’ll definitely be coming back!

We stayed at Grand Palladium Kantenah for a wedding, and unfortunately, the experience was far from what we expected. Wedding Planning Problems The resort changed our wedding coordinator three times without notifying us. We only found out because emails started bouncing back, saying the previous coordinator’s email no longer existed. This caused unnecessary stress and confusion during an already busy time. Communication was extremely poor. It was a constant struggle to get answers from the resort, and our wedding guests complained that it took up to two weeks for the hotel to respond to emails, making planning very difficult. Problems During Our Stay We were promised an “upgrade” to our room, but the upgrade turned out to be a downgrade in many ways. The new room was smaller, the bathroom was cramped, the closets were smaller, and the safe didn’t work. The only difference was that it was in a “nicer area,” which was far away from our guests—making it inconvenient. The front office staff was defensive and rude when explaining the so-called upgrade. Their attitude felt dismissive, and at times, they gaslighted us instead of acknowledging the problem. Maintenance issues were ignored. For example, the broken safe was never fixed during our stay. The distance from our guests made it harder to enjoy the wedding experience as a group, which was one of the main reasons we chose this resort. Even though we were the bride and groom, not a single moment did we feel special being there to celebrate our big day. This was the most disappointing part of all. While the property itself is beautiful, these organizational and service issues overshadowed everything else. If you’re considering this resort for a wedding or special event, I strongly recommend confirming every detail in writing and being prepared for delays and miscommunication. Despite these issues, the ceremony and reception themselves were beautiful, and the staff working those events were outstanding. They were attentive, friendly, and truly did their best to make the day enjoyable for everyone. Their professionalism and warmth were the highlight of our experience.