TripAdvisor Traveler Rating

We’ve just returned from an absolutely incredible 14 night stay at Grand Palladium Kantenah, travelling from the UK to Mexico, and honestly, this resort completely exceeded our expectations. From the moment we arrived to the moment we left, everything was just incredible. It was one of those holidays where you genuinely don’t want to go home! Sorry for the long review but things just keep Popping into my head at just how amazing this place really is , We originally booked a Junior Swim-Up Room, which was already fantastic, but we were fortunate enough to upgrade to Villa 40 — and WOW! This was honestly the best decision we made. The Junior Swim-Up was a beautiful room in its own right, but Villa 40 absolutely blew it out of the park and made our holiday even more special. ?? Villa 40 & Butler Service A huge shout-out has to go to our amazing butlers, Julio and Luis. These guys were honestly the best! Nothing was ever too much trouble. They were always smiling, welcoming and genuinely went above and beyond to make our holiday special. Every day we received a WhatsApp message from them checking if we needed anything. Whether it was helping us sort out a plug in the bathroom, arranging golf carts, or making restaurant reservations, nothing was ever a problem. Being able to message them whenever we needed something made the whole experience feel so personal and stress-free. They were fantastic from start to finish. Our housekeeper at Villa 40, Eric, was unbelievable too. Our room was beautiful every single day — spotless, fresh towels and amazing attention to detail. The turn-down service every night was such a lovely touch, with chocolates on the pillows or sweet treats left for the kids. Those little details really did make us smile every evening. ?? Cleanliness – Absolutely Immaculate The cleanliness of this resort deserves a special mention because it was immaculate. We honestly never saw one thing out of place. Everywhere you went, the resort was beautifully maintained and spotless. The toilets throughout the resort were absolutely pristine, and there was a beautiful fresh scent throughout the lobby and bathrooms which made everything feel so clean, luxurious and welcoming. You could genuinely see how hard the staff work to keep the entire resort looking fantastic. ?? Food & Restaurants – Fantastic for Families The food was one of the highlights of our stay. The Nest buffet breakfast was amazing, with so much choice, and the ladies who welcome you in every morning were fantastic — so friendly, warm and welcoming. The à la carte restaurants were amazing, with great salad bars and fantastic menus. What really impressed us was how accommodating they were with the kids. Our children didn’t have to eat from the kids’ menu if they didn’t want to. They could choose from the normal menu, and if there was nothing they fancied, the staff would go above and beyond to make them something they would enjoy. Chicken tenders and fries? They’ve got you! That level of flexibility was brilliant and made eating out with the kids so much easier. The Nest was also fantastic for families, with a little kids’ area complete with toys, a PlayStation and a football table. It was such a clever touch because the adults could actually enjoy their meal while the kids had somewhere to play. The Sports Bar was another favourite. If you didn’t fancy getting dressed up or heading to a buffet or à la carte restaurant, it was perfect. Great food selection, great drinks and such a relaxed atmosphere. All of the restaurants also use QR codes for the menus, which made everything really easy. Room Service Great selection all day long , just order via the app . Choose your time slot , then when your finished arrange for your dish collection via the app or the butler. Best Fillet Steak ?? . Amazing room service breakfast ?? ?? . Coffee pod machine in room is great , little snacks left everyday. Mini bar topped up everyday , fresh bottled water everyday. You could request a bottle of wine to your room which would be there for when you return after your evening meal . Just amazing ?? ?? The Little Touches for Kids This resort really understands families. There were little touches for children everywhere you went. We’d find sweet walls filled with goodies around the resort, which the kids absolutely loved! The Family Selection check-in area had a drinks fridge packed with refreshments and snacks galore for the kids — such a lovely touch after a long journey. Another fantastic idea was the sun cream carts, where you could help yourself to factor 50 sun cream, after-sun and mosquito repellent. Having those available around the resort was brilliant and something we really appreciated. ??? Pool & Beach The pool areas had a fantastic atmosphere, with show cooking every day, including things like Mexican food and paella. There was always something happening and the atmosphere around the pool was brilliant. The towels were clean and fresh every day, and the sun loungers were comfortable with plenty to choose from. And one thing we absolutely loved — NO SUNBED WARS! ?? There were no towel cards and no stress about reserving a sunbed at ridiculous times in the morning. It made such a difference. The kids’ waterpark was great too. Ours are probably a little bit too old for it now, but they still had loads of fun. The beach was also getting better every day despite the sargassum issue. The hotel works incredibly hard to clear it every day, and although the water was quite brown/coffee-coloured during our stay, it was calm most days and honestly wasn’t a major issue for us. The beach bars were beautiful, the food was great and the hammocks on the beach were absolutely gorgeous — such a lovely place to relax. ?? Family Selection – Access to Everything One of the biggest advantages of staying in Family Selection is that you can use all three resorts — Kantenah, Colonial and White Sand, as well as TRS (adults only). This gives you an enormous amount of choice. We could simply book a restaurant through the app or ask our butlers, Julio and Luis, to arrange it for us. They could then organise a golf cart to take us to whichever lobby or area we needed. It made such a huge resort feel incredibly easy to get around. ?? POP Entertainment Team & Games Room A huge shout-out to the POP Entertainment team too. They were fantastic with the kids and really helped make the holiday fun for them. The games room was brilliant and had something for everyone — bowling, pool tables, games consoles, PlayStation and Xbox, board games and even toddler corners with toys. The bowling was an extra charge of $10 per person, charged to the room, but it was great fun and the kids loved it. It was brilliant having somewhere to go when the kids wanted a break from the pool or beach, and there was always something to keep them entertained. Over at White Sands, there is also a huge inflatable course on the water. This is another activity charged to the room per person, but again, the kids absolutely loved it and had a fantastic time. Also have to mention the amazing pizza place over at white sands , the best freshly made pizza , whatever you like , great to takeaway and enjoy around the pool and an amazing Gelato Bar on the opposite side with a great variety of flavours. ?? Arrival & Check-In After a long flight from the UK, the last thing you want is a long, complicated check-in — but ours was fast and effortless. We were greeted with welcome drinks and cool towels to freshen up, which was such a lovely welcome after travelling all the way to Mexico. It immediately felt like the holiday had started. ?? Entertainment & Mexico Night The entertainment was really good, and Mexico Night was absolutely amazing! The singers and dancers were fantastic and the whole atmosphere was brilliant. There was always something happening, so you never felt like there was nothing to do. ?? Wildlife One of the things we didn’t expect to love as much as we did was the wildlife around the resort. The kids absolutely loved seeing the animals around the hotel. It added something really special to the experience and made the resort feel so different from a typical holiday. ?? Drinks & Service The drinks selection was fantastic, with plenty of choice, and everywhere we went the service was brilliant. Honestly, every single member of staff we came across had a smile on their face and was so friendly and welcoming. We tipped in pesos because we genuinely felt that every member of staff was well worth it. Everyone worked so hard and helped make our holiday what it was. ?? Having Stayed at Grand Moon Palace… We actually stayed at Grand Moon Palace last year, and there’s no denying that it is an amazing resort in its own right. We had a great holiday there and it’s certainly up there as a fantastic hotel. However, if we were asked to choose between the two, we would choose Grand Palladium Kantenah every time. There was just something about Grand Palladium that we preferred. From the moment we arrived, it felt warm, welcoming and homely. It had a much more relaxed family feel, rather than feeling heavily driven by timeshare or membership sales. We never felt pressured or like we were constantly being sold something. Instead, the focus felt much more about enjoying the resort, spending time together as a family and making memories. Grand Moon Palace was fantastic, but for us, Grand Palladium felt more personal, more relaxed and more like a holiday home away from home. We genuinely didn’t expect to prefer it over Grand Moon Palace, but we absolutely did — and if we were booking another Mexican holiday tomorrow, Grand Palladium would be our choice. ?? Final Thoughts Coming all the way from the UK to Mexico, we honestly couldn’t have wished for a better family holiday. The rooms, food, drinks, cleanliness, service, staff, entertainment, wildlife, pools, beach, golf carts and especially the incredible team at Villa 40 all made this holiday unforgettable. A massive thank you to Julio, Luis and Eric. You were absolutely fantastic and played such a huge part in making our stay so special. And a huge thank you to every single member of staff across the resort. Your hard work doesn’t go unnoticed. Grand Palladium Kantenah — you were absolutely unbelievable! ?????? We would 100% recommend this resort to families and would absolutely love to return one day. If you’re considering booking, especially as a family, do it! The Family Selection was fantastic and having access to so much of the resort gave us so much choice. This wasn’t just a holiday — it was an experience we’ll remember for a very long time. 10/10 ??????????

This is not just a resort, but an eye-opening experience that shows you how to truly enjoy life. From the warm greetings to the final “adios,” the entire stay was incredible. The resort, the trip, the excursions, everything was spectacular. It’s about two hours from Cancun, but it’s conveniently located close to many activities and excursions. I would like to thank all the staff members who made our stay so special and unforgettable. Their kindness, attention, and hospitality truly made a difference. We had an amazing experience and created memories that we will never forget. Mucho gracias !

Lovely hotel. Very good guest relations Ali was brilliant, keep us informed about daily activities. The food was very good.

Very good, more local customers compared to international but brilliant hotel rooms are spectacular and the pool is relaxing and very big. The staff at the buffet(hacienda) are very good. Shoutout: Daniela, Alejandro. However my favourite has to be marcelino who is very friendly and hard working the best staff member, great holiday!

We spent two amazing weeks at this resort as we celebrated our 10th wedding anniversary. There were a few minor issues, but nothing serious enough for me to downgrade the hotel’s rating. Let me start with them: * The staff: Overall, they are great, but you can clearly observe that they prefer local guests over international ones. So, if you ever queue for a drink with locals, you will definitely be the last to be served. * Housekeeping: We had some housekeeping issues. They didn’t change the bedding as advertised, and the floor wasn’t cleaned properly. We reported our complaint to reception, but the next day, the issue remained. So, we raised the complaint with the TUI representatives. They were on point and sorted it out. * Motorway noise: The sound of cars from the motorway is a constant background melody. For me, it was almost unnoticeable, but my husband complained quite a bit about it. * Golf carts: The golf carts that circulate around the resort were unavailable and fully booked every time we wanted to use one. On the positive side: * Lush green surroundings: You walk through the “jungle” to get around the resort, with animals around every corner, from iguanas to flamingos. * Beach: The beach is kept immaculate, with plenty of sun loungers between the palm trees, so you can always find a free spot. * Lifeguard: There is always a lifeguard on duty. * Food: The food was always fresh, with plenty of variety to choose from. From sushi to freshly made guacamole, you can find it all. * Poseidon à la carte restaurant: The Poseidon restaurant by the beach offers a limited menu, but because of its location, it definitely deserves a mention. * Drinks: Both local and branded spirits are equally available. The cocktails all around the resort were top-notch, especially the Maracujá Mezcalita. There were a couple of premium spirits, such as Patrón and Don Julio, that were not included. * Sports bar: In the sports bar, the AC blasts cool air, so you can recharge next to a draft Heineken and a good amount of tacos. * Mini fridge: The guy responsible for replenishing the mini fridge was in and out in seconds and never missed a day. Taking everything into consideration: The resort isn’t the cheapest option, but considering the quality and variety of the food and drinks, the beautiful surroundings, the immaculate beach, and the overall experience, I would say it offers good value for money. The few issues we experienced were minor and didn’t take away from our overall enjoyment. We would definitely consider coming back.