TripAdvisor Traveler Rating

great resort, food was good, grounds were spotless. we had a great week. the pools were very large. beach bar in the family selection was the best!

We had the best time with Leydi and Desideiro at Bar Jaritta. They had incredible service and were extremely friendly! Highlight of the trip!

Bar jarrita and leydi & desideiro were amazing! They made our trip so fun and fabulous! So friendly and welcoming!

Nice place to stay.Very friendly staff,great service. Pool and spa are great but if you are beach person maybe you are not happy guy. Spa experience was great and Night shows specially Latina show was fun and awesome.There are Lot's of activities everyday but make sure you know about that.Reserving a la carte restaurants weren't easy on the app but concierge helped us out.Room was clean and everyday room service was available.Bathroom was clean and roomy enough. Maybe some experiences could be better but,we will choose this place again.Dario,Emanuel from guest service,Jazi from coffee party and Viviana and Angelica from from Spa and massage served us different level of customer service and super friendly. Gym was great ,clean and having access from6am to 9pm. Bar amd drink were great and bar tenders were friendly and ready to serve you.

After many years of my wife trying to get me to go to Mexico, I went 40 years ago to Mazatlan, she finally convinced me to go to Tulum. We chose the Grand Palladium Katenah through friends of ours. The entire resort blew all my expectations away. First class operation, clean, friendly staff and many nice restaurants to choose from. My only real complaint is the "sweetener" they put in the drinks. I have a keen sense of taste that detects this corn syrup sweetener and I don't like it. The buffets are great when you are in a hurry and don't wish to make a reservation for a restaurant. Great evening entertainment. Just an overall great place.