Grand Palladium Kantenah Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

9278 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Winter escape

rkraana175 on Feb 04, 2023

Very clean- both the accommodations and the common areas. Staff were friendly and helpful. Aqua gym was both entertaining and a reasonable workout. The shows were well done and entertaining. The buffet could have had more Mexican food- we were in Mexico, after all!

TripAdvisor users rated this property 5 out of 5

Very nice employées !

Nomad19241815675 on Feb 04, 2023

First of all Humberto was very helpful at the Kantenah reception. We also had excellent services from Arnulfo and Cristian at theTikal and El Grand Azul Buffet. They were always polite and with a smile. It was our 13th visit to the Grand Palladium Complex.

TripAdvisor users rated this property 5 out of 5

Excellent!

Albert F on Feb 04, 2023

Best experience ever, would repeat anytime! Food super tasty, felt like a king, great vibes, shows and music. Many restaurants to choose from: Italian, Spanish, Mexican… There are also iguanas and other wild animals

TripAdvisor users rated this property 1 out of 5

food and service is terrible

bigbobtravels on Feb 04, 2023

how can you run out of pina colada, or any type of southern resort drink. Well you will learn it here. Premium liquor, well only some where. order a white russian and they use coffee as a flavoring. this at the main bar in the palladium. 20 minnte waits for buffets, or out right come back later. other than the quiet pool at the white sands, i have nothing good to say about food, service or any thing for that matter while visiting

TripAdvisor users rated this property 1 out of 5

Customer service is non-existent

K5842APtimz on Feb 04, 2023

We got married at Grand Palladium Kantenah in November. There was a promise of a free 5 night honeymoon. Nobody can be reached to book it. Our wedding planner doesn't respond to calls or emails. His boss doesn't either. I've called many numbers to no avail. Very disappointing. Checking in was horrible. We arrived at 1pm and couldn't get a room until roughly 8pm, despite having "vip" status and bracelets as a bride and groom. Our small children didn't appreciate that. Checking out involved trying to be double charged for the wedding. Customer service is a major issue.

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