TripAdvisor Traveler Rating

Lovely hotel. Very good guest relations Ali was brilliant, keep us informed about daily activities. The food was very good.

Very good, more local customers compared to international but brilliant hotel rooms are spectacular and the pool is relaxing and very big. The staff at the buffet(hacienda) are very good. Shoutout: Daniela, Alejandro. However my favourite has to be marcelino who is very friendly and hard working the best staff member, great holiday!

We spent two amazing weeks at this resort as we celebrated our 10th wedding anniversary. There were a few minor issues, but nothing serious enough for me to downgrade the hotel’s rating. Let me start with them: * The staff: Overall, they are great, but you can clearly observe that they prefer local guests over international ones. So, if you ever queue for a drink with locals, you will definitely be the last to be served. * Housekeeping: We had some housekeeping issues. They didn’t change the bedding as advertised, and the floor wasn’t cleaned properly. We reported our complaint to reception, but the next day, the issue remained. So, we raised the complaint with the TUI representatives. They were on point and sorted it out. * Motorway noise: The sound of cars from the motorway is a constant background melody. For me, it was almost unnoticeable, but my husband complained quite a bit about it. * Golf carts: The golf carts that circulate around the resort were unavailable and fully booked every time we wanted to use one. On the positive side: * Lush green surroundings: You walk through the “jungle” to get around the resort, with animals around every corner, from iguanas to flamingos. * Beach: The beach is kept immaculate, with plenty of sun loungers between the palm trees, so you can always find a free spot. * Lifeguard: There is always a lifeguard on duty. * Food: The food was always fresh, with plenty of variety to choose from. From sushi to freshly made guacamole, you can find it all. * Poseidon à la carte restaurant: The Poseidon restaurant by the beach offers a limited menu, but because of its location, it definitely deserves a mention. * Drinks: Both local and branded spirits are equally available. The cocktails all around the resort were top-notch, especially the Maracujá Mezcalita. There were a couple of premium spirits, such as Patrón and Don Julio, that were not included. * Sports bar: In the sports bar, the AC blasts cool air, so you can recharge next to a draft Heineken and a good amount of tacos. * Mini fridge: The guy responsible for replenishing the mini fridge was in and out in seconds and never missed a day. Taking everything into consideration: The resort isn’t the cheapest option, but considering the quality and variety of the food and drinks, the beautiful surroundings, the immaculate beach, and the overall experience, I would say it offers good value for money. The few issues we experienced were minor and didn’t take away from our overall enjoyment. We would definitely consider coming back.

As this is only my second tie visiting I don't have much to compare this holiday to However if you want stunning views, An authentic atmosphere, huge comfy beds, entertainment, excellent food (I usually struggle due to stomach difficulties) beautiful swimming pools including a swim up bar, sheltered areas to get out of the sun a secret pool with its own bar , designated family areas for eating, swimming and entertainment, the friendliest and most welcoming team of staff then you can not go wrong with this hotel. Can not say enough good things about it but why not go see for yourself! I assure you you wont be disappointed.

Wendy was the best! I had a hot chai latte and it was amazing