TripAdvisor Traveler Rating

I was there for 7 days, it was an amazing time, my bellman Israel was very helpful, my concierge Martin totally amazing willing to help with anything. He was my go to for any issue. Gordon Ramsey and the crew spectacular, high energy. Zero complaints. Well definitely be going back.

Great resort. The doorman Javier met us when we arrived after a long day of travel and made our transition into our rooms seamless! In the mornings you could always count on Javi checking in and making sure we were enjoying ourselves. The resort was beautiful and the staff were friendly. We were in building 5 and loved sitting on our balcony overlooking the “party” pool. Restaurants were good but the buffet was excellent! Overall we had a great experience.

Great resort. The doorman Israel met us on arrival and consistently greeted us by name the rest of our stay. He made us feel truly welcome. The resort was comfortable and friendly. We stayed in building 1 in a swim out room. I wish we’d had a room with w beds considering we were 3 friends but we made do with the pull out couch. Loved having a pool right at our room and loungers nearby. Plus the servers come around taking drinks orders. Restaurants were good, buffet great. The Plaza Bar made the best drinks and coffees. The beach was accessible and not too busy. We walked over to Sunset Princess. They were also very welcoming. Love that the whole property is gated and felt safe at all times.

Greetings and check in was good Room was clean and very nice No TV service first two days...not good Could use more activities on site Food was ok, as well as expected on resort (room temperature and bland) Drinks were fabulous Israel, doorman, was exceptionally friendly and helpful EVERYDAY Spa was pleasant and staff was friendly; need lockers

???????? Great Staff, but Not Truly Five Star Quick Summary: Fun for a few days, not luxury for two weeks. The hotel benefits from a lovely location, but overall it doesn’t feel like a genuine five-star experience. Some areas, including the rooms, lifts, stairways, and beach space, feel tired and would benefit from updating and better cleanliness. There’s also quite a lively party atmosphere, particularly around the middle pool, and noise can carry into the rooms at times. With many short-stay guests, it feels more like a social, party-style hotel rather than a relaxing luxury escape. Dining was mixed — the Italian restaurant was very enjoyable, but the French restaurant didn’t feel particularly French, and the sky bar was closed during our stay, which was disappointing. The evening entertainment was fun, though, and added some nice energy to the evenings. We did need to request a room move due to distance and nearby construction noise, and it’s worth noting the coatis roaming the corridors and rummaging through leftover room service, which did leave messy areas at times. The standout feature here is absolutely the staff. They are warm, welcoming, and extremely accommodating. A special mention to Miguel in the buffet, Christian in the foyer, and Isabel in the spa — all exceptional and a credit to the hotel. Overall, it’s suitable for a fun three to four-day break with a lively atmosphere, but not ideal for a longer stay if you’re expecting a quiet, polished five-star holiday.