TripAdvisor Traveler Rating

Older resort out dated decor. Was off season so the advertised amount of restaurants was false. Only 1 or 2 open each day. The buffet was OK and one of the open restaurants a few days. The staff were good and friendly except the grumpy dude at the concierge desk. The General Manager Hector was helpful getting us an upgrade from a not so good room. The bellman Amaury was outstanding taking care of a few requests. The Sunset and Grand would be a better choice.

Beautiful location, excellent service and good overall value. Buffet had a large selection and the restaurants had great menu offerings. Fun atmosphere, but relaxing and plenty of quiet spaces. Room was large and clean. The lounge chairs and cushions could be replaced.

Great staff and had a ton of fun

From the moment I booked my stay, Sheila Paulette Cruz was absolutely amazing. About an hour after making my reservation, I contacted the hotel because I wanted to arrange a birthday surprise for my best friend. The hotel gave me Paulette’s contact information around 10 PM. I honestly thought it might be too late to message her, but I reached out anyway, and she responded almost immediately. From that first conversation, she went above and beyond. She sent me a full picture menu of decoration options and helped me choose exactly what I wanted. She offered to assist with dinner reservations, champagne, transportation information, and anything else I might need. She also helped arrange a birthday cake and sent me an incredible list of flavors to choose from. I ended up requesting a flavor combination that was not even on the list, and she still made it happen. Paulette did not simply take my requests and disappear. She stayed in communication with me before the trip, checked in again before we arrived, reminded me about the arrangements, and continued checking on us throughout our stay. She even helped me think through different ways to surprise my friend with the cake and was willing to coordinate with other staff members to make everything come together. What impressed me most was that I never felt like she was just trying to sell me extras. She genuinely cared that everything was arranged properly and that we were happy. She made sure I felt completely accommodated from beginning to end. The room decorations were beautiful, the surprise stayed a complete secret, the cake was wonderful, and the entire experience came together better than I could have planned on my own. Paulette was kind, responsive, patient, helpful, professional, and incredibly thoughtful. She truly helped turn this trip into a special memory for us. If you are staying at Platinum Yucatán Princess and have the opportunity to work with Sheila Paulette Cruz, please do. She is exceptional at what she does. Thank you so much, Paulette. You were one of the best parts of our experience.

Had a wonderful two weeks at the hotel. Super relaxing stay during the quiet season, and all services were 10/10. Spa services by Diana, Marcelina and Maria were the perfect start to our vacation. The buffet and 4 restaurants on site had very nice food, both Mexican and international quisines, and the service by Karen, Miguel and Bryan was nice and welcoming. Our bartender, Fernando, made amazing cocktails, which he personalized for us when we wanted to try something off menu. The room was nice and clean, and felt very private and luxurious. Finally, we really recommend you book a tequila tasting with Miguel Luna, who is extremely knowledgeable and during the tasting explained the process of making tequila, and it’s origins.