Platinum Yucatan Princess All Suites & Spa Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7459 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Absolute pleasure!

Lewally7 (Toronto, Canada) on Jul 01, 2022

My trip was booked a little last minute and after reading some reviews, I was skeptical and didn't know what to expect. The transition from the plane to the transportation was smooth and the staff on the bus were comical and exceptional. Once I arrived at the hotel, the Bellmen were absolutely a pleasure. Thank you Rafael, Diego, Israel, Cristion to name a few. The grounds were kept in perfect condition and the staff were extremely diligent. The bar tenders were also amazing and very talented! Thank you Alex! The staff and food in the restaurants blew my mind. Thank you Edgar, and the many others that made my stay extremely memorable. Everyone is loving and pleasant. The entertainment was absolutely amazing and I wish them all the best, I would highly recommend this resort! **there were some concerns about the seaweed on the beach, I can attest that the staff are VERY diligent regarding the removal and the beach can be enjoyed.

TripAdvisor users rated this property 2 out of 5

It’s a 2.5 Star Resort. It’s not 5 star.

soniathegreat2018 (Canada) on Jun 29, 2022

I will be writing down all the points:- The most important thing about this resort is that it is not a five-star resort. It is a three star or less. The rooms are not clean, and the cleaners are short staffed, so what they try to do is skip cleaning a few things in the room. Service is very slow. They advocate for room service etc. but the minimum wait time for anything is one hour. If you’re three people sharing in a room, forget getting three towels or three soaps or any of such services. They will purposely give you very less toiletries to use. We were three people in the same room, and we had to use one hand soap for the whole week. When we ask them for extra toilet paper or tissue boxes etc. they told us that oh we gave you some yesterday so you don’t need some today. Another thing we noticed is that they did not provide room service in terms of cleaning a room for one whole day. So when we left the resort to go to the city to look around, and when we came back at 10 PM, we were surprised to see our rooms were not done. When we requested our rooms to be done and cleaned up, they only gave us a few towels. I have a feeling they must’ve done this with almost everybody in the resort at least once a week so that it may just look like as though it has happened by mistake that one time and that way they save time and money. Another important thing to note here is for Sunwing passengers. Do not take the early morning flight, because you may feel that Sunwing has prepared this entire trip for you with the resort inclusive, however this is not true because even if you reach at 10 AM, they will never give you the room till 3 PM. So flying early in the morning deprives you of your sleep anyways, and then you have to wait till 3 PM to get a room and get cleaned up. In regards to the entertainment it’s very repetitive and very boring. The first two days were Kinda OK, but then the next 4 to 5 days were terrible in terms of entertainment that they provide every day. It’s one hour long and they have Mexican dance, Michael Jackson night, 70s themed dances etc. but it’s very boring because you see the same four dancers everywhere. The beaches of my Riviera I’m not good at all because in the summer time seaweeds Are everywhere and nobody was in the water. I have been to five star resorts before and this is not a five-star resort. It’s a 2.5 star resort and you don’t get the same kind of service that a five star gives. Food was OK as well, nothing too fancy nothing great. It was mediocre. It felt as though there was McDonald’s served every single night with some roast chicken and salads. Nothing fancy at all for a so-called five-star resort. In regards to the spa, we tried the massage as they were offering 50% off for the first massage. The massage wasn’t good at all and extremely overpriced . I don’t think the ladies are very good at it because I had to leave the next day and go to a different hotel in the city to get another massage. The restaurants are a little bit better than the Buffet but the service is so slow that you rather just go and pig out at the Buffet. Mind you that some of the restaurants will never do anything well done for you, so you will still get blood in your steak and your salmon will still be pink if you like that. I’m sure the people who work at the resort know a lot of English but they still act as though they do not speak a single word. Overall it was just very mediocre. Very short staffed, room service wait time is about an hour, food is mediocre and the beaches were very ugly. I think this resort is for people who don’t like food, but love drinking and getting wasted without having a care in regards to whether their rooms are going to be cleaned or not or whether they are going to miss breakfast or lunch the next day.

TripAdvisor users rated this property 3 out of 5

Ehh not so much... it was okay though I had fun

MissShilton1 on Jun 28, 2022

So to begin with this is a beautiful place. I had the platinum deluxe with jacuzzi. The room was nice but not as clean as I saw on the website (of course, but it could have been a little more cleaner for luxury and the price) But anyways, I enjoyed the room and jacuzzi. I had high expectations for the food.. 1st time at an all inclusive. The food was 0 out of 10. Room service didn't respond or answer the phone Saturday night. I didn't get anything that was supposed to come with my princess benefits, but I didn't bother to ask because the food was so terrible. The pool was fun and the drinks were good and the property was nice. I'm from Texas an Ive been New Mexico and Mexico... I prefer the New one lol

TripAdvisor users rated this property 3 out of 5


pickles48 (London, United Kingdom) on Jun 26, 2022

Amazing place if you are not from USA or Canada, its like a Blackpool in Mexico, so sad to see people asleep on lounge beds at 10pm at night, and poor staff not able to wake the wankers up, disgusting how USA take the piss out of the Mexicans and think tipping a dollar here and there justifies their behaviour. Woman who are so karfe dressed like tarts!! The staff are great though

TripAdvisor users rated this property 5 out of 5

Amazing hotel

nayhoemay (Merthyr Tydfil, United Kingdom) on Jun 25, 2022

Amazing hotel. The food , people , location. It’s very much a tropical vibe. I loved it here. The rooms are spacious and immaculate. I would 110 percent come to stay at this hotel again. I’ve met a lot of wonderful people also. The beach is wonderful and the food that they serve on there.

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