TripAdvisor Traveler Rating

We had a wonderful time at this resort! I really enjoyed all the activities, the staff was amazing. Especially Johny, Mar, Rham and Iveth. It was fun be active to the great music and fun activities. Really enjoyed paddle board yoga and the pilates. The resort is lovely and all staff was helpful. Would recommend it!

Our stay was wonderful. The resort offers a very relaxing adults-only atmosphere, beautiful facilities, and great food throughout the restaurants. Everything felt calm, comfortable, and perfect for a peaceful getaway. A special thank you to Mar from the animation team, who brought such great energy and kindness every day.

I booked a platinum deluxe swimout room and checked in on Sunday, Building 5, room 5005, it was great, atleast I had no complaints. The room was decent and I was really happy with the location. They were renovating the room next door, 5006, all week, no problem until today, Wednesday. I was out enjoying the swimout, the bali bed, the platinum pool bar all morning and then decided that I should probably go eat. So I went to my room for a minute and that is when I discovered that there was an intense noxious odor permeating the room due from the epoxy they were using next door. They kindly offered to move me, but they had no rooms available and so here it is a couple of hours later and I am in a "complimentary " room to rest in until they have a room, of the same level that I paid for, available. I am still waiting, all of my belongings are still in my original room absorbing all of the fumes and I am stuck in this room with no key, so I can't leave, no lunch, none of my belongings and absolutely wasting a good portion of the gorgeous day. Needless to say, I am not happy.

Resort is very clean. Buffet is very, very good. Service is excellent everywhere. Party pool is a lot of laughs and great entertainment. Enrique at the bell desk was awesome and really helped me out. High end liquor and heavy pours if you are on a mission. Once again superb staff.

Everyone! You have to stop and get to know these bellhops- fantastic guys. Very helpful, very friendly. Enrique, Javier, Amaury, and Flavio were the ones I saw the most. Always polite- helpful- and funny. Really enhanced the experience. Thanks again!