Wheelchairs, scooters and mobility aids

Air travel with any type of mobility aid requires a bit more preparation, not just for you, but for WestJet, too. If you are bringing your own wheelchair, scooter or mobility aid, everything you need to know is right here.

Although some mobility aids are marked by the manufacturer as “Airline approved” or “Safe for air travel,” this stamp does not automatically mean it is approved by WestJet.

We will make every reasonable effort to accommodate you and your mobility aid, and if necessary, we will remove any cargo or baggage in order to accommodate your mobility aid.

Services and amenities for guests with special needs in international destinations/hotels:

Travelling abroad with a special need can pose unique challenges. International accessibility services and amenities may not meet Canadian or American standards and may differ from location to location. We strive to ensure that appropriate arrangements are made to make your travel a remarkable experience, however, we are unable to guarantee the availability of or access to accommodations, or other third-party services for guests with special needs in destinations outside of Canada and the U.S. If you are travelling on a WestJet Vacations package booking, we will make our best effort to provide acceptable arrangements and will commit to disclose any arrangements in advance when possible. Please contact us so that we can help ensure that your vacation needs are met and provide you with a list of our current hotel partners that may be able to meet your travel needs.

Seat maps

You will find that our seats differ depending on the aircraft you are flying on, the fare you booked and the location on board. The information below should help you get acquainted with our seat layout.

Learn more

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