TripAdvisor Traveler Rating

The location of the hotel was in a good spot! Near the end..but still close! Really scrappy place.. but we had a BLAST!! The pool was nice and big, good show put on one night with synchronized swimmers, beach is AMAZING!! The staff were great(the ones we met), dont leave anything out unless you want to lose it. We had a bottle of sunscreen stolen the 2nd day there!! We did have e only 3 out of 7nice days to pool, beach, tan and snorkel!! Just dont let your fiancee touch the instructor, he'll think it's "go time"!! The snack bar is HORRIBLE.. lack of choices for food, let alone what they feed you with the substandard quality and portions. The bars outside of the lobby and snack bar had very limited hours and WAAAAY too heavy with the liquor! Let's talk about the substandard rooms they house you in! The closets had broken shelves, faucet dripped constantly (costs alot), they give you only 2 bath towels and 2 bea h towels for the week, the rooms were super cold, then too warm to sleep, tv had 42 channels last 2 were not together with only 3 english channels and 1 was CNN - made NYE fun!!, no batteries for the remote so that meant you spent 5 minutes just to get to an english channel because the button to go up was not fully working (had to get it just right to go anywhere), the volume button was slow to work as well and the rest did nothing. The TV also had an hour and a half timer before it threatened to turn off on you and the 1 movie channel also liked to replay the movies it played earlier (5 hours)! Above all, we had a great time mostly because we were together!!! Im happy I asked her to Marry me...she's amazing!!! We're done Cuba, thanks for all the Memories we've shared...

I have visited Cuba over a dozen times and Varadero at least 10 times. My first time in 1991 was not a great experience and my last one this past Dec, was the worst. Hotel was sold as a 5 star, it was barely a 3 star. 1st Room front door didn't lock, safe didn't work, no hot water, towels that smelled of BO, curtains not functional, screen door broken, toilet paper is limited, toilet had the wrong size seat, room has not been updated for at least 10 years. 2nd room just slightly better, we gave up and accepted just so that we didn't waste our vacation trying to get a decent room, Food menu is limited, thank god for ham and cheese. Food was always cold, snack bar had limited supply. Bars other than the lobby bar didn't serve Havana Club Rum (why?) What happened to the famous Cuban coffee. It tasted awful all week. Pool was dirty when we arrived and all week no one cleaned it. Staff was super friendly and did what they could with the limited resources, bar staff were great. I will never be going back. Shame on the tour operators for sending people to this resort

If you go to Cuba in general, read the reviews and know what to expect. It is what it is and for a quick scape is very ok for me personally. That being said… For this hotel specifically, I wouldn’t believe any stars… Id say this hotel is closer to glamping than to a 5 stars. The people are mostly great, the beach amazing. The rooms and facilities in bad shape, cleaning is not consistent and on the lower side, toilet paper is a luxury and soap as well (I guess they can’t offer what they don’t have), the toilets by the restaurants were gross most of the time and smells really bad. Toilet in the room was ok but cold shower - on the last day they came to ask if I wanted a room with hot water. Some guests I talked complained their room was musty but not mine. Food is very simple, with some days very little choices and some days some sea food and other things… a disappointment for me personally was that it had very little fruits and all the fruit juices were not natural, being made from powder. Not much salad also. Some times of the day was impossible to find food or would take forever. The 24h snack bar is very limited and sometimes they simply don’t serve. The night bartender is super nice though. The highlight is that a gardener can find you a fresh coconut for water and then open so you eat it. Give a tip. Tips are highly expected and some employees solicit it upfront (which I didn’t appreciated). I took clothes and personal hygiene products to give to some of the workers and they were very happy and said that’s way better than money for them. One employee came to hit on me and that was very out of place. Be careful, some women may fall for it - a trap for sure. He was quite insistent about kissing him. There was no cockroaches gladly but most guests had lots of mosquito bites. I personally used bug repellent most of the time and didn’t got bitten. Animation was scarce. Some early live shows and a dead disco. Also inconsistent. Bar people and the dj are nice. You could hear parties at other hotels. For someone not looking for a party this hotel might be ok on this front. I found many young teenagers, couples, and some cool solo people. The gym is ok, but gets busy late AM. Massages are expensive for Canadian standards. Everything you need to book at certain impossible or unpractical times - special restaurant (impossible - they say come at 9oclock but by 8:30 it’s full and they close), special menu at snack bar ($) need 24h booking, massages 3 days before. Seriously… Forget about the pool table lol. Lots of people playing volleyball. I guess that was the best activity. If you go, know what to expect and be happy. I got my get away fine but was not too sad to go back home. If you want great food and don’t mind spending some, check Marisquería in Varadero town. 3 drinks, a shared entry and plate costed $100 CAD, quite satisfying in a beautiful place.

After 10 years we decided to try cuba again. We had an amazing time. The staff are amazing. The food was good, drinks good. It was very quiet with low capsity but that made it more intimate. Great experience

Hi, i visited the hotel on December 24 Christmas night, the food was incredible, they had a Lot of diffrent variarity of meat such as liongate, beef, chicken fish,it was a really Big dinner, the rooms were also amazing with a very nice disigns very comfortable and Big spaces, the cleaning service is also top, the reposition of towels also without any problem and the treat of every single service workers very very high Quality. The bars along with the bartenders, had many diffrent coctail options and drinks also very top and professional. So guys i really recommed to live this expirience along with Friends, Family or couple. And One last thing they a very nice Disco?????.