TripAdvisor Traveler Rating

On day 1 of a 8 day trip, been pretty bad so far. Took almost 2 hours to check in when there were 4 families and 3 front desk agents in front of us. Then the grandparents in the family vacation were ‘upgraded’ into an adults only tower, great for a family vacation with young kids! Oh and a ‘non-upgraded’ room isn’t available until tomorrow…. Day 2 ….lets hope for the best! Update: the resort is terrible, buffet with contaminated food, unsafe walkways, long waits (over 1 hr to get into buffet), non heated pool that’s freezing, rude staff, dirty rooms and more.

We enjoyed our stay , staff were very friendly and helpful . Did not like having to get up early to stress about making a dinner reservation or having somewhere to sit at the beach or pool . Boyfriend got sick from eating at the French restaurant!! Lots of kids having fun so if your couple try somewhere else if you want to relax.

The resort was fine. Our room was clean and kept clean throughout our second day stay. They didn't have all the drink options I've had at previous resorts. The food was quite mediocre. Nothing wrong with it. But also nothing I can't access at home. I know the resorts are tailored to the variety of tourist. But even the theme nights didn't fit the theme at all. The only meal I really enjoyed was breakfast. The customer service was hit or miss. They were I had some really great experiences to getting an eye roll when I asked for more than 2 towels. Why can't I get a towel per person? I was able to other days. Just not when there was certain staff. It was frustrating to see certain staff nor care how they treated you. I'm not difficult and not easily discouraged. But an eye roll is not acceptable. I wouldn't roll my eyes at staff, I'd appreciate the same respect. Kids had a great time. And that's what really matters. I don't regret going but I don't think we'd return. Also don't know if I'd recommend it to many people.

Ensure better check in- ours was 3 hours. Better food quality and ensure food is properly kept ( cold food, microwave to heat up), most of our party got sick. Major building improvements- broken elevators, broken doors, no running water for multiple hours. Unable to get a hold of front desk, ever. Room often not restocked - needed to request waters. No pool towel, broken machines at gym. Not able to get restaurant reservation due to avalability. Not enough seating at buffet- often waiting to go to buffet. Charge for room service.

Jesus at the check in , and check out was awesome! The wait staff was amazing, and most accommodating! Victor on the beach was the best!