I want to give a special mention to Alfredo for that charisma that makes him stand out, for his good service and attention, of course we would return because it is a great hotel and because they have a wonderful person
Jan 26, 2023
First and foremost THE STAFF IS INCREDIBLE. They go above and beyond and are genuinely SOOOO kind. Shout out to Daniel and Karina in the Pulupa, Marilyn and Carolyn in the kid’s care center, Rosa our room cleaner, Estalla and Jesus with entertainment and Naum in the front. They truly make you feel at home and are so kind and helpful with anything you need. The resort is packed with activities to do, we didn’t have a desire to leave once. The kid’s club is great, the pools are amazing, the ocean and beach are incredible. There’s nothing I would have changed! There was a constant cycle of things to do all day long for everyone!
We had a very easy time making dinner reservations and ate at the buffet for breakfast and lunch. The buffet was constantly rotating menus but there was always something yummy to eat! The chilaquiles and fresh pan dulce in the mornings were my favorite! They kept the fridge in your room stocked with drinks for everyone too! There was even a bar by the pool and ocean that catered to kids and adults! It was also super nice to have a sushi and American food bar poolside so you didn’t have to go get dressed for lunch. You could just walk 5 feet, grab lunch and bring it back to your chair by the pool. I’ve been to Hawaii multiple times and will 100% from now on always come here instead.
2019 Visit was better
Jan 25, 2023
We stayed at Crown Paradise Cancun in 2019 for 7 days, what an amazing holiday, we’ve been going to Cancun for the last 15 years , and this hotel was by far the BEST. 10/10 it was , the food , hotel room, staff, everything was just AMAZING ! We celebrate me and my daughter’s birthday every year in Cancun. They made the room up with balloons for my daughter plus cake and candles ( with a charge off course) but they went above and beyond the extra mile for us and everybody in the hotel , it was great ! Unforgettable !
Fast forward with no travel during covid , and Westjet that kept my $5600, they refused to refund me in 2021 for a trip we already paid in 2020 to go to Crown Paradise Cancun in April of 2021, I had to do a chargeback from Mastercard waited 6 months for my money from Mastercard, we thought lets go last April 2022 for 14 days to Crown Paradise AGAIN , even my daughter is a teenager and we will not make use of all the kids stuff, we will still go because the hotel itself and staff make up with their food and service,
What a disappointment, for 10 days straight no bacon at the buffet breakfast, really no meat at all, just rice and beans and previous nights dinner, every morning and very long line ups at the eggs, and they change how you enter the buffet area, 2019 you can just go and sit yourself , last year, you get stopped at the door, line up for 40 min sometimes, we had to go and have bacon by the restaurant, and what a struggle to make a reservation, no one pick up the phone and when they do they tell you it’s all fully booked.
2019 the swimming pool snack bar had chicken wings, nuggets, burgers, hotdogs, pizza, name it they had it, fries in abundance !
2022 ONLY BURGERS OR HOTDOGS 15 days straight , sometimes burgers 3/4 days in a row , and most of the time out of fries, and when there are, they would gave you behind the counter 10 or 12 fries, fries was like gold ! And the little girl working there would throw the stuff around that’s how mad she got when us asked for more fries,
Our room bar was always stocked in 2019 as we return from the beach, 2022 only 1 or 2 light beers, sometimes only 2 pop cans and we are 3 people, we had to beg for water , every single day for 15 days, the Chinese snack pool restaurant was amazing , the steak house amazing, all the restaurants was amazing , just a headache to make reservations in the morning, shows was amazing again, hotel was clean, cleaning staff was good and friendly, front desk staff not so friendly but ok,
Angel at the bar, and the lady in the office that organized the birthday balloons and reservations was so helpful and amazing , I will hire those 2 in a second , hard working and friendly souls,
Just wish the food and room bar was the same as 2019.
If the food, room bar and water issue was like 2019 , I would return again , very nice location and beach, entertainment was amazing both visits.
Jan 25, 2023
Jesus was amazing. He helped us from our door to the bus. Crown Paradise is an amazing family resort.
Make sure to see Jesus as a bell boy. He will take care of you!
We will always be coming here when in Cancun.
Single mom holiday with infant
Jan 24, 2023
Overall my experience with the Crown Paradise Club Cancun was enjoyable. The stand outs were Katia at the baby paradise, she was kind, and friendly and my daughter loved going and spending time with her. There was many smiles from both Katia and my daughter each time we went to the baby club, I never felt worried leaving my daughter unattended there as I knew she would have a great time and Katia would take care of her. Other highlights were Moses at the sports bar near the lobby, always greeted you with a smile and a hello. Jorge at the Mexican restaurant was kind and friendly and super accommodating to a solo parent. My disappointments were in extensive wait for check in at 2hrs wait, cold food from the Buffett at times, limited snack options post dinner time with the snack bar opening up at 10pm. Also many stairs versus stroller friendly ramps, and the elevators were slow or full. The pool loungers fill up quickly in the morning if you are not on the ball to secure one, and good luck getting into any of the restaurants as it is a call in the day of set up and it rings busy for hours.