Crown Paradise Club Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

20286 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Came with family friends and enjoyed every bit of it in the pools, bars, and beach!

Brandon T on May 25, 2024

EDER, PERLA, MOISES, GABRIEL, at the bars all did a phenomenal job! Very talkative and friendly yet amazing at what they do! JESUS, the bellboy is also amazing, fast and friendly with all that he does we appreciate him. ALEJO at the snack hut ??

TripAdvisor users rated this property 3 out of 5

Shots shots shots

Ginger v on May 25, 2024

My husband and I came here for our honeymoon and spent most of our time on the beach enjoying the water or on the 8th floor with our favorite bartender Carlos! “Shots shots shots.. ooo ooo”! He was our favorite part of our entire stay at crown paradise and the reason we enjoyed the time there. Initially we struggled with our drinks being to sweet and tasting like they had no alcohol in them but than we found CARLOS and he saved the day! He made the best drinks in the entire place and never failed with his special shots! His special honeymoon shot was amazing and his friendliness and service were out of this world! Whenever we wanted something new Carlos knew just what to make! We are gonna miss him and wish we could take him back to the US with us! We’d love it if he saw our review! -Tavares & Ginger

TripAdvisor users rated this property 3 out of 5

Not the best but fair

Karenhenn14 on May 24, 2024

When arriving at this hotel it was lovely & clean and the service from workers was lovely Carlos who works in the adults only bar on level 8 was lovely he always had a smile and nothing was ever to much for him he would always go out his way for you Rafael from the adults only pool bar was great he always had a smile and would help you along side Gerry who every morning greeted you with a smile and would always chat with you and give you what ever you asked for. This hotel was ok but I wouldn’t return due to being a little out the way for us as we like to walk around the town and it was a good 20/30 min bus ride to the strip. I will say the rooms with the jacuzzi bath in are not worth the money as our room had bad condensation in and every morning the floor was wet so had to watch when standing the curtains had damp on them and the bed sheets had a funny smell to them. So the food there was plenty options but I wouldn’t say for English really I’m not a picky eater at all and I struggled with it all the foods and some sauce to it and the wide variety of salads was ok but didn’t have anything to go along side it like tuna ect as we arrived here for 10 days and only one day we saw this as an option. The drinks was great plenty to choose from but unfortunately the entertainment was really for families as the main pool had a selection of activities for anyone through out the day and the theatre where the entertainment was for the evening only started at 8.30pm which was mainly for families with children I can say the nitro disco was adults only and was good but only started at 10pm for adults only so for us you was waiting around all evening for entertainment. I am a little disappointed as I expected a little higher on this hotel. Unfortunately for us we won’t be returning but not to say this may suit others and all the workers do work extremely hard so well done to them and wish them all a big thank you for our experience and service they provide.

TripAdvisor users rated this property 3 out of 5

Food & Staff

Nicola R on May 24, 2024

Food was shocking not much for the English staff in Buffett part ain’t the best. I stayed in block 2 and the room stank and sheets smelt like smelly feet was awful at 1 point had to wrap a towel around the pillow to try and get some sleep. On the plus the waiters Carlos & Jerry from the adult only bar are really polite and helpful and can’t do enough for you also Rafael that works the adult only pool bar was also really helpful & polite tipped the odd time but waited til the end of our stay to see who the genuine ones are and not just doing it for the tips.

TripAdvisor users rated this property 5 out of 5

Sweet liberty

Luis Omar H on May 23, 2024

Went with the family and my girlfriend. We are members and get treated like royalty. The 8th floor adult lounge is a treat. With Carlos and Jerry always making sure we have the drinks we want. Can’t wait to come back. Food great and the water amazing!

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