TripAdvisor Traveler Rating

We were very disappointed with this stay. Anything under a roof had stagnant air due to no fans in any lobby, bars always had a line and were slow, no swim up bars, staff acted annoyed if we asked anything, beds were so hard, balcony door didn’t lock, shower door wouldn’t shut, no shampoo, condition or body wash, asked for extra towels and came back to no towels which then took almost 2 hours to get towels, room was hot even with ac on high, buffet was always empty of food and had the same things everyday, had to make a reservation for every restaurant, couldn’t get towels without a towel card, couldn’t check out without towel cards, pool activities were not very engaging, planned an excursion just to leave the resort.

Great place, confortable rooms, good food and drinks. Beach, pools and accommodation are perfect and a magic team. Special thank to Maciel and also Angel, Oswaldo and Oscar.

So much fun for families! The water park, kids activities, huge kid pool, ice cream buffet, and bunk beds in rooms are awesome!! If you’re hoping for a serene, quiet retreat - skip this place. But if you’re looking for a place where your kids can have the time of their lives, this is it! And when they have a tantrum in the middle of the hallway, people won’t even notice on account of their kids throwing tantrums, too. The reviews point out some negative aspects, but c’mon people. Don’t act like you deserve the Four Seasons when you didn’t pay for it. Go into it with the following expectations and you’ll have a great time: - It’s a loud hotel. Kids, duh. - You might see some ants. Tropics, duh. - It’s showing some wear & tear. People, duh. Now that we’ve set our expectations appropriately, focus on the positives: you’re not making dinner, cleaning anything, doing laundry, or coming up with things to do for the kids. Someone is taking care of YOU for once. Soak it up, mamas! (Side bar: holy crap this staff is hardworking. The never stop moving, never stop serving, never stop bending over backwards for families.) One last thing… if you are expecting cool, refreshing pools - don’t. The water is cool in the morning, but after baking in the Cancun sun all day, it is WARM. Like hot tub warm. That would be my only true “this could have been better” suggestion to the hotel: Figure out a way to create cool pool water. TL/DR: Go. Bring your kids. Set your expectations appropriately. Have a blast!

Sans Soucis restaurant was a lovely night out, excellent food, excellent service from Miguel. Definitely the best restaurant on the resort would highly recommended a visit.

A great hotel for kids and families. Clean with decent food with lots of choice. Staff lovely and the hotel and facilities are clean. People need to remember it’s 3 star In my opinion it’s a great one too!