TripAdvisor Traveler Rating

Katia and Andre are amazing assitung us in the baby paradise club! Betty was amazing as our babysitter and setting up eents for our anniversary though they neer ask they are deserve tips and I encourage it for the work they do. Amazing extras. Baby Paradise baby sitting is included in the all inclusive price. private baby sitting is $10 a hour per child plus a taxi fee for the sitter.

Food is terrible. The quality and taste are lacking and was served raw meat at one of the restaurants. The staff is the best part of the resort as they are extremely kind and always willing to help. Location of the resort is okay and has a solid beach. We stayed in the club rooms and the phone and toilet were broken for a duration of the trip. Will not be staying here again.

From Juan and Eder down at the reception and main bar respectively. To Abraham and Fernanda, Eduardo hosts, actors and poolside activity specialists my time was never dull at this resort and always was a nice experience. There is something for everyone here. Special thanks to Antonio and Jerry and a lovely senorita I have reggretably forgotten the name of (everyone was so wonderful and hard for me to remember everyone with ADHD) I really felt like I was staying with family. Special thanks to Roger mi hermano de mexicano on the 1st floor adult swimming pool. Thanks to the lovely gentleman serving us food in the foyer until 6am thanks to everyone. It was an amazing stay and yes it is going through renovations but everything is being looked after and everyone there wants to make your stay better. Just a bit of leakage (renovations I mentioned) and slightly softer beds might be a mention but otherwise incredible experience. Go and you will only have good memories. Hasta luego mi amigos. Mucho amor de Escotia x

Just checked in the hotel today, extremely unpleasant experience. We had to wait over 2 hours for check in, and there were just 5 families in front of us. Don't understand what could take so long. Well, some times things get busy, it's our of anyone's control, I get it. What really through me off is the attitude of some stuff. We had an early 6am flight. By the time of 1:30pm, we hadn't had anything to eat except for an early morning breakfast and some snack on the flight. The kids are obviously so starving. The fact that the reception hall is not ACed also make it way harder to take. While I am still in line, I asked some staff at the hall if they can help get something to eat for the kids, maybe a cookie or anything they can take a bite on (there is a bar right at the reception). I got a straight No answer. Even I explained that I'm in line for check in and will soon get the wrist band, I got a firm "No, you need the wrist band to get any food" answer. I was also told if anything I could complain to the supervisor. Well, there is nothing wrong to stick to the rules I guess. But I feel it is a shame that a hotel who labeled itself as 5-star treat customers in such a manner. The poor check in process and everything together truly demonstrate how unprofessional the management is. When we finally settled in our room and guess what, there is water leaking in the washroom!

Water park and water slides were great.Was expecting more with the food. Breakfast is fantastic, dinners were sub par. Budget friendly, service from bell boys, room staff and service from bars/buffets are all above and beyond. Hotel needs some upgrades. Our shower was pretty old, room was always kept clean though.staff are great with the kids and fancy kids drinks. Just a bit dissapointed with food!