I planned a trip to Cancun with my family and for most of us, it was our first time there. I researched resorts online and ultimately decided on Crown Paradise because of the kids pool/water park area. I booked through Costco travel what I thought was a good deal. It wasn’t until later that I actually was reading reviews and honestly became concerned because people were complaining about the service, roaches, food, etc.
And let me tell you, we had a wonderful experience! We had such a great time and we ended up loving this resort, it pretty much has everything you need! We spent 5 days there and still didn’t have a chance to do all that we wanted.
Yeah, it can use a little sprucing up here and there but for the most part, it looks nice and clean. Our rooms were perfect. Another area for improvement is the food at the buffet, but the restaurant food is top notch.
But what takes the cake is the service. I find true value in someone that performs their job with care and passion. Everyone we met, from beginning to end were so friendly and helpful. Starting with concierge Liliana and Guadalupe, they are exceptional. I suggest you book with Costco travel to get extra perks. At the buffet, Roger, Rubicel, Felipe, Christopher, Carlos at the omelette station were all great and they understand the concept of customer service so well. Tania, our housekeeper was also great in maintaining our room so nicely, she’s a lovely lady.
This post is so long already but the point is try this hotel out, it made our vacation so much more memorable!!
Sep 23, 2021
Buen servicio siempre con buena actitud. Siempre atento a todos y siempre sonriendo. He definitely made the time spent at the pool really fun and relaxing. We would definitely come back just to be with the staff! Let’s not forget our friend Hans. He made the activities fun and was always in a great mood. His attitude was amazing. We were a big group of about 45 people and he always made everyone laugh. He was definitely the best one there.
Definitely will go back!! And only 30 min away from Cancun airport!
Sep 21, 2021
Amazing experience! Nice hotel, friendly staff and amazing food! Everything inside the resort is a walkable distance! No need to go for long walks to reach either the beach or the buffet or even your rooms. Weather was amazing and the bar was super!
Cancun trip 2021
Sep 21, 2021
We had a great time at crown paradise! Everyone so friendly here! As soon as we arrived we were immediately greeted with a smile by Erick, one the bell boys. He was super attentive and he immediately took our bags and showed us where we could check in. He also helped us with check out and helped us get a taxi on our way to the airport
The bar tenders were great! Carlos at the Lobby bar was amazing! Always greeted us with a smile on his face. As well as Fernando in the Trafalgar bar! He’s super nice and recommend some delicious drinks!
Housekeeping was excellent! Rooms were very clean and they made sure we had clean sheets and clean towels always. They also make sure you have plenty of toilet paper and toiletries if needed.
If you’re in the pool area, Salatiel & Alexander are great! They both made sure we had drinks throughout the day and the service was excellent.
We will be returning!
Great Bang for your Buck
Sep 20, 2021
I only have great comments about my stay. 9 nights/8 days in early September. Our first time in Cancun, & at an all-inclusive resort. The experience was very similar to a cruise.
2 adult men in separate rooms, Club Rooms (floors 5-8, adults only), via Costco travel. I have a lot of photos, but Trip Advisor site's not accepting most of them due to size. Hopefully y-e-l-p will take them all.
Go to (no spaces) hotel crown paradise club cancun dot com
Overall, this is a great bang for your buck. All inclusive, with only spa, massages, lobster, bottles of wine, and staff tips additional.
Note: I read a lot of strange complaints in other reviews. If you are looking for an experience that is culinary-focused, party/spring break, 5-star, or is more adult-focused, there are other (much more expensive) options in Cancun for you. If you expect shows that are Las Vegas-level, go to LV. MY ADVICE: adjust your expectations to align with how much you paid. You get what you pay for, and many reviews complained about the food, the beach, weak drinks, etc. Save yourself some frustration and do your research, so that you find a resort that meets your expectations. Also, It’s Mexico: it’s hot, it’s humid, and yes, it might rain. That’s not the resort’s fault.
There are some reviews that mention human trafficking and selling drugs at check-in (?), etc. I disregard those as outrageous, and assume that the authors were just not happy with what they purchased, or they didn't do enough research.
The resort is very family-oriented, so if you don’t like kids, find another resort. We weren't with kids, so there’s nothing in this review about kids programs/services. It was fine as 2 adults.
Rooms and the common areas were very clean. Didn't see a single ant or cockroach. We didn’t come across a single staff member that was not very friendly and helpful.
ORIENTATION: there are 3 towers with 8 floors each. There are 6 sit-down restaurants, plus a few take away options, and 24 hour room service ($5 fee). There are 4 swimming pools (see below), and 4 gift shops (“Boutiques,”) that have everything you’ll need if you forgot something, plus souvenirs.
There is a concierge in the lobby and in the Club Lounge, on-site travel agents for car rentals and excursions, and a little health clinic where you can get a Covid test as well (for US requirement USD$50...about $30 in town; more for the other test). There is an activity room with pool tables, etc., and a very simple “Hospitality Room” with available showers, where you can hang out if you arrive early or need to leave after checkout time. See below for my comments on the beach. There is also a web site that includes a map, activity hours, etc., which is very helpful.
CHECK IN: when you check in, you’ll be given a wristband with the color of your room type, and a towel card, which you’ll use to get a pool/beach towel, and return when you check out. There is a USD$25 fee if you lose your card, so be sure to keep track of your towel. You also pay a tax when you check in, approximately USD$18.
ROOMS: almost all rooms have balconies, and we stayed on the Club level, so our rooms had a king size bed and a 2-person jacuzzi in the rooms. Note: our rooms were called Ocean Front, but they were really ocean-facing, vs. partial/side view of the ocean. They had a safe, a mini-bar that is stocked daily with limited water, soda and beer, a coffee maker, and A/C (although I am not certain if the A/C is controlled by the thermostat or centrally). Plenty of electrical outlets, and a USB/electrical outlet next to the bed.
FOOD: there are six sit-down restaurants. For breakfast/lunch/dinner is the buffet (La Palapa), and for dinner only are French (Sans Soucis), Mexican (Los Gallos), Seafood (Fisherman’s), Steakhouse (Wayne’s Boot), and Italian (La Piazza) restaurants. There is also an Asian restaurant (Fujiyama, lunch takeout only), a burger bar by the big pool (Tutuch), a late night burger bar near the lobby (Midway Stop), and room service. NOTE: there is a USD$5 delivery charge per room service delivery, although the food is no charge.
Overall the food was very average and cafeteria-like, although there were a few standout dishes here and there. If you consider yourself a ”foodie”, then I suggest you stay at another resort that is more food-focused.
BARS: there are 6 bars on property: Las Brisas near the big pool, Beach Bar down by the beach, Collage Lobby Bar, Club Caribe at the adult pool, Trafalgar (British pub theme), and the Crown Club Lounge.
BEACH: the big beach that you see in some of the online/website photos is gone, due to a hurricane. So it’s not the resort’s fault; blame nature. There is still about 20 feet of sand between the building and the water, and at the north end of the hotel, there is more sand and a beach bar. Down the beach about 100 yards is Playa Delfines, which is a beautiful public beach that has shaded spaces, bathrooms and showers. The water is beautiful, although there is some algae (again, not the resort's fault).
POOLS: there are 4 pools: Las Brisas, the main and largest pool; La Concha, a smaller pool next to that; Coco Loco, an indoor pool, and Club Caribe, an adults only pool. We only went to the adult pool, although we passed by all of the others, and they were exactly as you’d expect: lots of chaise lounge chairs, some of them are covered, and waiter service.
CLUB-LEVEL ROOM: this is the upgraded, adults only level of rooms. I HIGHLY RECOMMEND it if you are not travelling with children. It’s not much more expensive, and you get a jacuzzi in your room, a welcome bottle of champagne, fresh fruit, a flower arrangement, a special lounge where you can have breakfast (smaller selection than the buffet, but no line to get in), evening cocktails, and a concierge that can help you get dinner reservations easier than the others.
SHOWS: every night there is a themed show in the theater. They are simple and not Las Vegas-level, but they are entertaining, and a good way to kill an hour after dinner.
TIPS: tips are optional, but very welcome (and deserved) by the staff. We left $2/day for housekeeping, $2-3 USD each for breakfast and lunch, $5 for dinner, $1-2 if we got a drink at the lobby bar, and $5-10 every couple of days at the adult pool bar. Tips were very appreciated, as I suspect that most guests don’t tip at all. So budget for it and help the very friendly staff out.
SAFETY: on the resort property, not even an issue. Same for downtown. We don’t do drugs, and we don’t go out to clubs, so I guess we were low risk. If you do either of those, I can’t offer any advice.