TripAdvisor Traveler Rating

Excellent experience at the resort. There are so many facilities here. Lots of bars, restaurants and pools. Food variety and quality is really good Specifically the Italian restaurant - lovely food and excellent service. Would highly recommend

DON’T BOOK THERE!!! I’m currently there with my family, booked directly through the hotel web site so they would get all the money instead of booking through expedia… and booked a standard plus room which I thought would get us a nicer room, they put me directly on top of the disco… which is the same thing as beeing in the disco (room 1124) Told them we would like to switch room because of the loud music up until 1am… told us maybe tommorow… bad service so far don’t go there. Went to see the manager to get a refund and the manager Rafael told us it was not his problem and that they never issue refund because everything is perfect from their part

Great experience, especially the service at the sit down restaurants, Alexis at Los Gallos did everything he could to make our kid feel comfortable and help with her egg allergy, even found a water bottle that we had lost and returned it to us. Israel was also great! We saw him in different places including the French restaurant. Claudia from the Spa gave an absolutely amazing massage, Victor from the beach service was very attentive that we always had what we needed when we where at the beach, Merly at La Palapa by the second day remembered as soon as we walked in that our daughter was the one with the egg allergy and was always sweet and attentive. Even the cleaning staff was interested, Cynthia who was always sweeping would make sure that if you needed anything to contact someone that could come and help. Our room was cleaned well everyday, Lastly Vicky from members relationship made sure that we had all we needed for our weekly stay! Only suggestion would be for the membership people to not try to pitch a sell to you at breakfast, but rather have a complete different place to do it. Maybe set a coffee/bar with pastries just for that. Overall it was a great relaxing stay!

Location was good, close to airport and city of Cancun. Was quite busy at resort but overall taken care of by staff on site. Atmosphere in resort was overall friendly and easy access to beach but you did have to get up by 6-7am to grab chairs. We stayed in the honeymoon suite and it was great! Massive balconies and huge room in total. Resort had all amenities, several ala cart restaurants, buffet, snack bars, and room service was was nice however there is a $5 charge per use of room service. Noise levels were never really a problem, during the day there’s screaming kids but that’s to be expected. Overall value of resort was quite good, please note this is very much a family/kids resort I wouldn’t recommend for an adult couple by themselves. Some areas such as rooms or hallways or bathrooms were cleaned but needed more repairs and upkeep. I would love to shout out a few service members that were amazing and made our trip way better! Maria(concierge), Jerry (bartender server), Luis(best bartender here), Jorge(server in Italian restaurant), Tonia (housecleaning).

We had an amazing time at Crown Paradise!! The staff is incredible and very hard working. Ana Maria (housekeeping on 7th floor) did an amazing job keeping our room clean and organized. Maria and Jerry in the Crown lounge were very friendly every morning and very attentive. Homar (lobby bar) made the best margarita ive ever had. He had great customer service! Kevin (beach bar) was super attentive and learned our drinks immediately and had them ready so we didnt have to wait in line. Rafael and Leon (crown lounge night shift) were very pleasant and had great customer service. We had went on a couple excursions and the hotel made sure they got our info and the info of the transportation for added security. The hotel is well maintained and very clean. They also did a great job at beach clean-up! We had a great time!We had an amazing time at Crown Paradise!! The staff is incredible and very hard working. Ana Maria (housekeeping on 7th floor) did an amazing job keeping our room clean and organized. Maria and Jerry in the Crown lounge were very friendly every morning and very attentive. Homar (lobby bar) made the best margarita ive ever had. He had great customer service! Kevin (beach bar) was super attentive and learned our drinks immediately and had them ready so we didnt have to wait in line. Rafael and Leon (crown lounge night shift) were very pleasant and had great customer service. We had went on a couple excursions and the hotel made sure they got our info and the info of the transportation for added security. The hotel is well maintained and very clean. They also did a great job at beach clean-up! We had a great time!We had an amazing time at Crown Paradise!! The staff is incredible and very hard working. Ana Maria (housekeeping on 7th floor) did an amazing job keeping our room clean and organized. Maria and Jerry in the Crown lounge were very friendly every morning and very attentive. Homar (lobby bar) made the best margarita ive ever had. He had great customer service! Kevin (beach bar) was super attentive and learned our drinks immediately and had them ready so we didnt have to wait in line. Rafael and Leon (crown lounge night shift) were very pleasant and had great customer service. We had went on a couple excursions and the hotel made sure they got our info and the info of the transportation for added security. The hotel is well maintained and very clean. They also did a great job at beach clean-up! We had a great time!