TripAdvisor Traveler Rating

This is our 3rd time coming to this resort ( twice with kids) and we love it. There are plenty of different food options and lots to do for the kids. The biggest complaint would be the check in process. We've been lucky and it only took 20 mins but our last time it took over 2hrs in line to get our room. My suggestion to the hotel management is when you see large line ups at the check in or know when you have new guests coming, then be prepared with an appropriate number of front desk staff. We had 1 person ( sometimes 2 ) trying to check in a line up of 30 people.

This is our 3rd visit to crown paradise and once again the staff was outstanding, Ruby,Alex,Danie, Luis. and Natalie in the lobby bar were amazing great laughs and service. Also Carlos and Jerry on the 8th floor went out of their way to please everyday u always make our stay an exellent experience so thank you all and see you again soon. Kevin and Sarah

Dinner reservations are a joke come on crown can't get reservations and can't eat with friends what the hell guys if you offer it then make it happen what a joke

What I really liked the most about the hotel, was the variety of different restaurants, to dine at of an evening. My favourite has to be the French. the food really high-quality with amazing service by Wilberto. I will give that restaurant 5 stars. The hotel itself is a little bit rundown. I did stay in this hotel about 12 years ago and I felt like the standard was much higher back then. One of the highlights of this hotel is the sea view rooms, breathtaking. I suppose for the price the hotel is not bad.

Please don’t came here! The reception personal doesn’t speak English language!!! They are working with translators, terrible.