(Middlesbrough, United Kingdom)
Jul 04, 2022
Hotel was lovely, rooms nice and clean, staff were amazing just the food was absolutely vile, the worst food I’ve had in the hotel, I think this hotel caters more for South Americans and Mexicans, nearly every English person thought the same.
Not much shade
Jul 04, 2022
Not that impressed. Calling for dinner reservations was annoying since my family likes to sleep in.
No shade at the pool. Ground was actually burning my feet.
Buffet was average. Staff didn’t use gloves handling food.
Bed was hard as a rock.
No shower pressure.
Italian restaurant was very good.
The staff was always nice and helpful,
Daily activities were hard to find posted.
Tough to find coffee at certain times.
Perfect vacation for family with young children
Jul 04, 2022
This is our first trip to Cancun, Mexico. Crown Paradise Club Cancun is the perfect spot for young children. Because we have a 3 year old and a 5 year old boys, they get to attend the baby club (I think it’s 1 to 3 yo) and the kids club (4 to 12yo). We all enjoy the water park and slides, as well as all the activities provided. (Art activities, cooking activities) Great thing about the kids and baby club is that they have some activities at the evening, where my wife and I can have a nice dinner date without the kids. The staff is great, we feel every safe to leave the kids with them. The staff is very nice and caring. My kids do not speak Spanish, but the staff are able to communicate really with in both English and Spanish.
When we are back home, the boys are already missing Angelica, Rubi, Tessa, Xiu, and Alfonso.
Overall, the resort is great. Good variety of restaurants/food. The night time shows are good for family at all ages.
Couple of suggestion to the resort is that booking dinner for the speciality restaurants everyday gets quite stressful. I hope they have setup some app or some website booking, instead of keep redialing the reservation line for 15min to book something to eat. Also, it’s almost impossible to dial/call front desk or concierge via the phone for other inquiries.
Good for Families
(Portland, Oregon, United States)
Jul 03, 2022
I am going to give a review of the pros and cons of our stay so far. We vacation every year to Mexico/Carribean, sometimes twice a year to All Inclusives. We try different places each time so this was our first time here.
-Staff is fantastic, easy to navigate and easy to get help
-Lots of pools, and plenty of places to lay around. Lots of kids areas, the most I've ever seen in Cancun.
-The French restaurant is divine. Get the Onion Soup!!!
-Rooms are clean and beds are comfy.
-We enjoyed the 8:30pm nightly shows. They weren't the highest quality, but we are at mid-range resort in Mexico so that is expected.
-Swimming in the ocean was fun and felt safe.
-Short commute from the airport.
-AC works well
-You will spend close to an hour every morning waiting on the phone to get a restaurant reservation. Unfortunately for me, this is my work out time so it was very frustrating to have to work out in the heat. You may not even get in after that hour.
(If you book through Costco, the concierge will make reservations for you)
-There is very little shade, very very little. They have these tarp things but they don't keep the air cool and don't make much difference.
-The beach is not great. It's difficult to jog on and it's not easy to walk on. The beautiful white sand is so soft that you sink in with each step. There's seaweed everywhere, which is not a big deal, except it makes the beach even more narrow.
-The coffee is not good. If you are from the PNW, coffee is very important for us. They have regular black coffee in the rooms and restaurants but it is not good. They have a machine that makes coffee in the lobby (think 7-11 mocha machines). It was broken 5 out of the 7 days we were here. It wasn't very good either.
-The swim up bar is in the adult only pool. The seats are perched out of the water. We did not enjoy that.
-Drinks are average. Not many good liquors or mixers. Very basic.
Overall it was a nice place for the money. Very big, very busy. Great people, good location. We will be back if they get better coffee and a better reservation system, but until then we will head back to Panama Jacks(Wyndam) or Hard Rock.
P.S. We booked through Xplor and Aquaworld and both excursions were amazing. Highly recommend them both.
Jul 03, 2022
Staff is extremely friendly. Very beautiful resort. They have a wide variety of restaurants and several pools. Plenty of activities to do for the family and excursions offered at the resort. Overall a great experience for the family