TripAdvisor Traveler Rating

Our recent stay at your resort was profoundly disappointing, marred by service that was not only unfriendly but deeply unprofessional. From the dismissive attitude at the check-in counter to the staff's visible irritation when we requested basic amenities, we were made to feel like an inconvenience rather than a guest. We booked our vacation 2 months in advance and we had large group. We expected to stay in the same building since this was family and friends trip. They did not coordinate anything in advance and upon arrival, they informed us we need to be separated from other families. They also tried to charge us extra ($100+USD per night) and claimed they didn’t have available rooms “ in the same category “. The girl with glasses, I believe her name was Ivette, was extremely unfriendly, dishonest and unprofessional. She also charged us tourist fee $42 USD per room , which we were never charged before when I visited Cancun. After mentioning no advisable rooms to me, she gave a room to another couple who were checking in after me. When I asked to speak to a manager, she said no manager was on duty. When I asked for the manager again, the manager (Brenda Esquivel ) came out. Brenda did not apologize for the situation. Then, she said there are 2 available rooms and then she said while we were talking they were not available again ! !! We spent more than an hour at the front desk just to check in. This complete lack of hospitality and basic courtesy turned what should have been a relaxing getaway into a stressful experience. It is clear that your team has no interest in guest satisfaction, and as a result, we will never return to your establishment again. Our group will ensure we spread the words of this negative experience. I have also seen other people having similar experiences on google reviews. Be cautious of extra charges.

Kids club was great, specially Gloria Vanesa Angie Jackie and Pamela

The resort is well located on the ocean and is 20 minutes from the Cancun airport. The buffet is excellent. Every thing is clean and functioning, the staff is awesome. Good services for the kids. Excellent for a family vacation.

Once again my Wife & I spent an absolutely amazing time at the Crown Paradise Cancun. This marks our 7th time vacationing at this resort since 2015. From the entire Staff we encountered to the amazing food at not only the à la cartes but the Palapa, we had a great time. Bartenders Carlos, Luis, Hector, Paulo & Roger to name a few, made great drinks and had fun making them. Servers Ruby, Nataly & Lucia were fantastic and eager to help. The Hostesses at the Palapa also amazing. Shout out to Jesus the Bellman. Hooked us up with a great cab driver to take us to the ferry to Cozumel named Hugo. When he couldn’t get to us for pick up, he made sure someone was there to honour what we negotiated for our return. Looking forward to returning next year.

Maria and Jerry did an amazing job during our stay. Thank You is not enough for us to express our gratitude. Both of them take good care of us not a guest but family. We will come back because of them. Amazing ?? and Fantastic Hospitality