TripAdvisor Traveler Rating

A great hotel for kids and families. Clean with decent food with lots of choice. Staff lovely and the hotel and facilities are clean. People need to remember it’s 3 star In my opinion it’s a great one too!

Our 4th visit, first was our honeymoon back in 1997. We took our 2 adult daughters and partners for 10 days and once again we loved it. The view from the pool is exceptional, the food was great and service unbelievable. Only downfall is the reservation system for reastaraunts isn't the best and uou dont find out if a restaurant is not open that night until you log onto app at the 11am reservation time. By the time you realise its closed and try another testsrdunt its too late especially trying to book for 6 adults. Check in is also not the best with long queues, but the holiday was fantastic, food was great. WeI want to give praise yo a number of staff. Joel at the pool, Rubi at Trafalagar Bar. Absolute top class as always. Luis at adult bar, unbelievable coping all alone and extremely quick. At the 8th floor adult only bar, Jerry at breakfast was top class. Tequila, tequila Jerry. Again at 8th floor bar in evening we had Carlos who remembered all our names and drinks every night. The best old fashioned whisky I have ever tasted. Jorge covered for him once and again he was fantastic Others included Kevin, John, Edwardo and Ivan. Angel the bell boy once again looked after us. A special thank you to one member of staff, who like all of us we very rarely see and that's Claudia our room maid on 8th floor adult section. Its staff like all the above that makes our holiday special, which why its our 4th visit from UK and will be looking for the 2 of us next Septmeber for our 30th anniversary. A long review, but I hope you will meet some of the staff above and enjoy

Wilberto in the French restaurant was outstanding service nothing was a problem 1st class service and food was delicious wonderful evening

We were served in the French restaurant by Wilberto. The food was amazing I had muscles to start then the salmon. Food and service are amazing. Wonderful atmosphere and experience.

Staff is great here! Jerry on the 8th floor is very attentive, David in the buffet would always make sure our family got a table, and Wilfredo at the French restaurant gave fabulous service.