TripAdvisor Traveler Rating

Our favorite place on Cozumel… the absolute BEST staff by far! Emmanuel at the pool is spectacular. He is attentive, kind and genuine. A true gem for sure. They are lucky to have him on staff. Victoria at Momo is a definite must see as well. She’s just so darn wonderful. Martha is a staple and you just feel like part of her family from the moment you meet her. David our concierge is top notch. The hotel is gorgeous and well maintained. Very central to town. The food is fresh, creative and always delicious. I would highly recommend staying at this palace priority. You won’t be disappointed.

This was our first time at a Palace Resort--we (2 adults, and our three kids, ages 21, 20 and 20) chose it because we were interested in diving in Cozumel--and we loved the experience. The staff is extremely nice, attentive and professional (a huge shout out to Juan, at the main and pool bars, and to the diving crew), the restaurants are excellent, and the rooms are quite nice also. We stayed at a different all-inclusive for many, many years when our kids were much younger, and all of us concluded that the Palace does an excellent job catering to our current demographic--older kids/young adults and grown-ups. There is quite a wide variety of guest profiles (e.g., older couples, younger couples, no kids, some kids), with many/most of them happy Palace members, suggesting that there is something (or everything) for everyone there. Apart from all of that, I will say that the lounge chair availability for non-members (and/or lower status members?) is frustrating--90-100% of the chairs around the pool and in the front row facing the water are reserved for those with member status (those chairs also are the only ones receiving a.m. sunlight because of the shade from the building versus the rising sun). If you strategize early each a.m., you can sometimes semi-navigate the issue (that is, perhaps find a semi-decent lounge chair), but fighting that fight and feeling like a 2nd class citizen isn't a great way to start each day. Fortunately, as I say above, there's often a lot of upside from there!

All was fantastic! We are italians and the italian restaurant was a very wonderfull surprise We’ll come back for sure!!

We had a really lovely, relaxing 1 week vacation here. The room was spacious enough for our family (2 adults, 2 teens) and well serviced every day. The resort is small but nicely decorated and well layed out. Restaurants were good. Reservations were easy to do on the app. Food was generally quite good. The buffet selection gets repetitive after several days and there is always a bit of a wait for the egg/taco/grill station but you can opt to order off the menu for lunch. Service was excellent. The entire staff at this resort is super friendly and helpful. Nothing is a problem for them. Service at the bars and around the pool was excellent. Every waiter we had took great pride in their work and our happiness. Our other recent beach vacations have been to the DR and we noticed such a huge difference in the service and food here. Well done Palace Resorts! There is no beach but you can swim off the pier and the ocean is lovely. The resort is close to town so we enjoyed a lengthy walk in that direction each day for some exercise. The gym is small but perfectly adequate, IMO. There is often live music around the pool or in the lobby, which was nice. Evening entertainment was a bit lacklustre. We would have enjoyed some Mexican dance/music more often or maybe even trivia or something interactive at 9pm to give people an activity and a reason to stick around in the lobby. We used the dive shop at the resort for diving. It was fine but not the best we’ve experienced for that price point. The boat is quite slow so it can be 1.5hr + to the good dive sites. Currents can be quite strong. We would have appreciated a more comprehensive briefing from the dive master before the dives.

Beautiful 4-night get-away. Ocean view suite was spacious with a nice hammock on the balcony; very comfortable beds & bedding; Marie’s deep tissue massage was amazing; Victoria’s service at Momo was the best; Jonathan’s cleaning of our room was impeccable. Was wonderful to get right into the warm ocean & swim/snorkel. App is very useful for reservations and communication. Suggestions: turn the underutilized playground area into an adults-only “quiet”pool; install ceiling fans on the balconies. More “quiet hours” at the pool. The diamond-only “beach” area is also underutilized- make more room for “Adults only” deeper pool; coordinate nightly turn down service with dinner reservations so guests come back to the turn down services.