TripAdvisor Traveler Rating

Everything was amazing There were plenty of food options, great high-end alcohol choices, and a perfect ocean view. Highly recommended!

food was great. service excellent. The only downside was the lack of available seats around the pools. The diamond club and other levels took almost every seat up and reserved them early in the morning. No available loungers even though sign said no reserving. Would like it to be easier to use the credits and have more info avail on that. Or more options to take a boat out through the resort

Excellent experience, services were excellent, staff was friendly and welcoming, facilities and property were clean and welcoming. Small resort feeling. Special recognition to Ivan at the Gondola. He is first class all the way. Made our dining experience first class every time. Marta, the morning hostess at the breakfast buffet is always welcoming and pleasant. Welcomed us by name every morning, impressive. Marie, evening hostess at Gondola, provided the same excellent and friendly service. As a result we at diner at Gondola four of our eights nights during our stay. Gabriel, Paul, and Julio offered friendly, top notch service at Flamingo’s. The entertainment staff is outstanding, Moises, Charlie (aka Charlie Jackson). Guadeloupe and Maury offered excellent service at the spa. Cozumel is quickly becoming one of our favorite Palace resorts for their consistent quality of service.

Outstanding Service. The staff is very friendly - they call you by name. The spa is wonderful. The weather was an issue this year as our dives were canceled a couple of days. Need another dive boat as I heard they were full on a couple days. We have been coming here for years with our family and friends and are looking forward to our next trip.

The Romantic Dinner is a must if you're there with that special someone. Baldo played a fantastic medley of Romantic tunes on his violin that took the night to the next level. Gracias Baldo.