Cozumel Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

5136 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Customer Service

Allen H on Sep 10, 2023

Your entire staff is amazing but a few really stood out: 1. Martha, the hostess at the restaurants made every meal special just by her way of greeting us every evening by name and asking about our day 2. Johnny the head waiter. Even if he wasn't serving us he would stop by the table to make sure every thing was good. 3. Alan and Emanuel, the servers by the pool who again always greeted us by name and remembered the drinks we like. 4. Guest services who after asking if everything was ok and I told them I was disappointed that the bars had run out of my favorite tequilla, 1800 Anejo must have gone out to purchase a bottle and put my room number on it!

TripAdvisor users rated this property 5 out of 5

Another great vacation at the Cozumel Palace!

MorseRoper (Lawton, Oklahoma) on Sep 10, 2023

After a two year absence traveling to other destinations in the Caribbean we went back to the Cozumel Palace. What a great vacation it was! The staff is fantastic and the food is delicious ! I would like to see a more relaxing dress code for breakfast and lunch. The Cozumel Palace will remain our home away from home. We plan on returning in April of 2024!

TripAdvisor users rated this property 5 out of 5

Very good place, VERY good.

Scott G (Parker, Colorado) on Aug 29, 2023

We loved the palace, went here for diving with friends. It was spectacular. Leyvis did a magic show at dinner that was second to none! I really can’t say enough about good he was. Beside that the hotel was fantastic. We dove 3 out of 10 days and, as usual Cozumel diving was unparalleled. Go!

TripAdvisor users rated this property 5 out of 5

7 days of pure perfection.

neenee2023 (Mandeville, Louisiana) on Aug 26, 2023

First time but definitely won’t be the last. Fantastic service, beautiful suites, great restaurants and bars plus an amazing staff that could easily work at any 5 star resorts. Plenty activities to keep you entertained like some larger resorts yet small enough to make you feel extra special. Great safe location close to shopping areas and small local booths. Snorkeling, scuba, paddle boarding, kayaks and car rentals right on site. Can’t say enough great things about Cozumel Palace.

TripAdvisor users rated this property 1 out of 5

This a don’t, not a do…

L B on Aug 24, 2023

I have never regretted visiting a Palace Resort before. This is a first for me. This is also the last time I will visit this particular resort. It is small, it is dated, and there is very little to do. When we came the resort was practically empty, and I understand why. We are actually VIP members, and that appears to not really matter. I cannot, in good conscience, recommend this particular resort.

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