TripAdvisor Traveler Rating

We always have such a fun and amazing time! So much thanks to the EXCELLENT above and beyond service of Efrain, Jesus, Darwin, and Rosiel in Momo! The food and service are amazing. You MUST order the hiramatsu - it’s so yummy. And the chocolate lava cake. They helped celebrate my birthday with a firecracker candle. I felt loved. ??

We spent a glorious week at Cozumel Palace and the staff could not have treated us any better. Naomi took excellent care of us at every breakfast, Amelia from the store was so helpful and knowledgeable, and Jailene at the front desk was amazing and helpful. We were celebrating a birthday and Dora in Public Relations pulled out all the stops to decorate with balloons, streamers and birthday cupcake treats and I was incredible. We spent every day in the pool and Alan made sure our drinks never ran dry; he was the best!

Our experience was top shelf. Our was prestige and refreshed daily. Our activities were awesome and very informative. The romantic dinner was accompanied by a violinist. Made the dinner even more special. Mine, in the spa, gave a me a relaxing facial and massage The dining room manager, Gabriel and Jennifer one of the wait-staff were so attentive. Thank you we will be back again!

Amazing place. Welcomed and feel like family from the airport pick up to when we are planning our next trip back before we have even left! These are some of the people who made our stay so fantastic: Airport Greeter Natalie Luggage Services: Abraham Isiaia Housekeeping/Cleaning: Yaneli Octavio Gustavo Cynthia Nayeli Alfredo Franklin Andres Dora Maria Julian Olga Ingrid Leslie AnaMaria Josue Claudio Guadalupe Alejandro Andres (maint) Jonathon Maribel-radiant smile Amy Abigail Rosario Daniel-restocking towels Lobby bar: Cristel- brought chocolate decadent to the room Juan Carlos Antonio Alejandro Elizabeth Jose-best old fashioned Juan Marani-Black shirt (manager?) Breakfast: Dayani Gabriel Hiram Naomi Geraldo Tavo-restocking buffet Fili Jose-omlet chef Spa: Yara Stefany Maury James Gaei Manuel Guadalupe Luz Sari Candlearia Lourdes Michel Outdoor Pool/Bar: Chef Carlos Jairo Juan Carlos Rodrigo Paul Omar Perla Gabriel Alan Jorge David Raul Luis Angel Gondola: Martha-Greeter Evert-Manager Edee-Sommelier Jazz-Sommelier Joel-Manager Jonathan Henry Leandro-Chef Julio-Chef Daniel Leydi Rubin Natanel Flor Leonardo Jona Lourdes Eric Momo: Ruisel Jesus Jose-Cime-manager Victoria Sergio Efrain Jose Honorio-Chef Alexander-Chef Pedro-Chef Alexander Sergio-Chef Kathia Flamingo: Paty Christoper Manuel Alex Leandro Homma Betsabe Laura Monica-greeter Sharon Antonio Miguel-took great pics for us Bugambilias: Marilu Silvia Carmita William Enrique Oswaldo Tavo Gualberto (Guali)-Chef Michel- Taco pastor Luis Ivan-Manager Santiago-head chef, very friendly Sweet Shop: Alessandra Angel Kayra Giovanni-great coffee DC: Emmanuel David Mildred Eder Alex Ignacio Public Relations Nina Security: Cindy Yudilia Tania Carlos Jose Saire Jose Maria Carlos Mariana Roger Francisco Graciela Esdras Angel Carlos Juna Jose Eddie Emmanuel-manager Sports: Charlie Oswaldo Leslie Danial Moise Abi Fernando

I’ve been to the Cozumel Palace for many years. Their upgrades to the resort make it even nicer. No matter where on the resort we went we were always greeted with our name and the phrase “it was a pleasure “ making us feel comfortable and welcome staff was always cleaning and making sure the resort sparkled. It was an easy stroll into the town on a safe thoroughfare day or night