TripAdvisor Traveler Rating

My experience at the Cazumel Palace has been an excellent one. Person's such as Martha, Carmeta, Fernando and the fitness instructor has made our stay wonderful. My wife and I made our reservations for the Bugambilias twice and the service was excellent. The warm, friendly, courteous and respectful environment was very personable and enjoyable. We loved it here and loved the meal and people at the Burgambilias.

Great stay for our 22nd Anniversary as a couple. The staff at Momo & Bugambilias was amazing! Carmita, Brian, Martha, Marilu, Miguel and the intern Aranza was very attentive! They made our stay very special! Thank you Cozumel Palace!

The good- the staff is amazing and do a fantastic job making you feel like family. Especially Martha. The snorkeling and sunsets were awesome. The bad- last thing I want after planes trains and automobiles is to get a sales pitch to join their membership club. They come at you hard and give you resort credits before asking you to the presentation. The spa is ridiculous $700 for an 80 min couples massage. I have never seen anything like this and I have traveled a lot. We will not come back but will go back to the El Presidente again.

Excellent staff, accommodations and hotel. Well Worth the money. The staff satisfied every need without even asking. Highiy impressed and will we will return again year after year. The food was also excellent. I would recommend this to anybody.

Had a fabulous time at Cozumel Palace! Blown away by the experience and the staff. Elder at Momo provided impeccable service. We truly enjoyed our dinner there