TripAdvisor Traveler Rating

We have been members with Palace Resorts for a few years now and we really do love it. So far we have been exclusively to Mexico (Beach Palace, Playacar Palace, and our go-to Cozumel Palace). The resorts are nice and seem to be getring better; however the staff that remembers your name, the smiles and holas of the awesome folks makes the money we have spent worth it. The staff really does go out of their way to make sure you are happy, no matter the color if your membership bracelet. Bryan and Jonathan at the Cozumel Palace made my 49th birthday dinner more special than it already was going to be. I am looking firward to next trip and the next time to be around the coolest people on earth.

We’re on another girls trip…16 years coming here and we love the staff! Gabriel, head waiter, always takes special care of us! As well as the bartenders and waiters…Raul, Alejandro, Javier,Enrique, Juan, Gabriel, Perla… the restaurant staff Martha, Sylvia, Jennifer, Heri, Fiji….and Abi the wonderful activities director and her sidekick David…we love them all!!

This was our 3rd time to Cozumel Palace but it was the first time we brought our kids and grandbaby. It was wonderful as usual! Everyone here treats you like family. We had the best two weeks! Some of the employees that stood out to us…. Entertainment - Oswaldo, Fernando, David, Charlie and we do not know the girls name, but they do an amazing job! Kids activities - Leslie and Maria were fabulous! Hostesses- Martha and Sylvia always went out of their way for us Breakfast/Lunch - Jennifer, Fili, Herma were very attentive and friendly. They were a great start to each day! Dinners - Bryan, Chef Homa, Ivan, Eric, Victoria….outstanding service Poolside/Flamingos - Gabriel (blue glasses) and Paul took great care of us! Cleaning - Carmen did a great job preparing our room! I know we are missing some other outstanding employees as there are so many! Cozumel Palace is a hidden gem! We always look forward to going, making new friends from all over the world and reconnecting with these servant hearted employees of the resort. Thank you for always helping us make great memories! See you next May!

We absolutely love this place.. year after year! The same people are here to great us like family. Gabriel the head waiter at breakfast is my favorite person ?? & with Heri, Fili they all make our stay amazing.

Efrain was a pure joy to have serve us at Momo this evening. Our son was very excited to try many options, the tempura sushi was one of his favorite, momotan roll. Ended with some amazing assorted mochi, belly happy! Got to see an adorable birthday celebration as well ... very special.