Cozumel Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

4904 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Best Location and Staff

minamc on Jul 01, 2022

Our first stay at Cozumel Palace was in March 2022. We fell in love with the island, so we decided to return in June 2022. We love Cozumel Palace for its convenient location, off shore snorkeling, and wonderful staff. Shout out to Martha, who always greeted us warmly at breakfast and lunch. She always gave my daughters a big hug. She made us feel so welcomed! I call her the "game changer," because it's wonderful people like her that make us want to come back! We did a "Discover Scuba" lesson, and Anahid was also amazing. She was truly patient, genuine, and a great coach/teacher. She is an asset to this resort! We like to do our members meetings at Cozumel Palace rather than at the Grand, because Richard is so nice in setting things up and the sales team is much nicer and personable there. All in all, it was a wonderful stay, and we will definitely be back.

TripAdvisor users rated this property 5 out of 5

Cozumel Palace is our “go-to” vacation spot

vickitoupin (Aurora, Colorado) on Jun 26, 2022

We stay at Cozumel Palace often (2-4 times a year). This is our “go to” place. We love to scuba dive and this is so easy at the Palace. The dive masters and crews are great—friendly & helpful…very knowledgeable. The Palace staff are wonderful! Always wanting to help, respectful & courteous. Accommodations are clean and comfortable. The food is delicious. There is a big variety and it is fresh. There are 5 restaurants at the Palace and we enjoy all of them. Our days are spent diving but there are other activities you can sign up for as well.

TripAdvisor users rated this property 5 out of 5

The staff makes this place amazing!

172jacobm on Jun 24, 2022

This place is amazing. When you arrive you will find the facility above average. However you will find the staff to be the greatest in the industry! I can’t say too much about them! When I went swimming in the ocean I lost my my new Apple Watch. The lifeguard jumped in and found it! OMG Luis is amazing! Thanks so much! Josie at the pool will make your day with her smile! Erica at breakfast makes the start of your day amazing. You might not ever think it…..but the bell boy (men) add the extra to your vacation. Thank Pasquale! Nightly entertainment is on point! This is your vacation, make the most of it with an amazing staff.

TripAdvisor users rated this property 4 out of 5

5 Star Food & Service

Krimmie33 on Jun 22, 2022

Nice property if you want to travel with your kids for free. There is not a kids club or much entertainment for them, but they seem to enjoy themselves. This is not a place if you want to put your feet in the sand and walk out into the water. You must jump in the water or attempt to climb down a slippery slope to get in. Great snorkeling!!! The food and service are the best on the island that we have experienced. No need to leave since it is all-inclusive. You will not find better food outside of the resort. Overall, we were glad we chose this experience as one part of our 10 day trip. We will definitely choose it again if we find a great deal.

TripAdvisor users rated this property 5 out of 5

Employees make the stay memorable!

tkinion (Anchorage, Alaska) on Jun 19, 2022

Spent 5 nights at the Palace, and each day was better than the previous! Within 2 days, the staff remember your name. The food was amazing (especially Momo), and the breakfast buffet was very impressive. Luis brought the energy as the recreation director day and night. The pool side wait staff was never far away and attentive. The snorkeling near the resort was very good and all gear is provided, however, I wish they would place signs protecting the coral. People just trample all over it around the resort. Kayaking and paddle-boarding are also available and included. A big shout out also goes to the hostesses at the restaurants. Salma and Sahahy (sp?) were awesome and welcomed us each time we ate. Georgina did a phenomenal job keeping our room tidy. I could keep rambling but bottom line, we will return to a Palace resort and perhaps bring our minions next time. Thank you Cozumel Palace for making our 20th Anniversary special and THANK YOU to the employees who truly make it incredible.....you're worth your weight in gold in my book!

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