TripAdvisor Traveler Rating

I stayed here from December 9 to December 14 on my first trip to Hawaii, and the experience was excellent. James at the front desk helped me with check-in, and the whole process was incredibly smooth. He was warm, professional, and always happy to answer any questions. I was very satisfied with the room I was assigned. I would definitely come back again. Overall, the experience was wonderful, and the hotel’s location is fantastic—it truly met all of my needs.

The corporate bean counters for Marriott has taken all the fun out of vacationing at their hotels. The people at the front desk are all depressed. They charge $75 to park There is construction at the hotel They charge $1100 for two adults and two kids for the luau The second floor of the main tower is a ghost town very dirty depressing All of the nice of these that normally accompanies vacationing in Hawaii have been murdered by Marriott There was a time when Marriott had standards, but boy they are awful Avoid this hotel it’s dirty. The people are unfriendly and it’s not worth the money – – unfortunately we spent over $500 per night on two rooms. Go to the outrigger at least they have Dukes and have a lot of stuff going on there.

Very clean hotel and our room was great. The bed was very comfortable. Every staff member we encountered was warm and friendly and they provided us with wonderful service and hospitality. The luau at the hotel was excellent. I highly recommend this resort and will definitely return.

This hotel is a train wreck. To be fair, the rooms themselves are fairly standard marriott and for the most part, up to date. The rest of the property, not up to date. This is a full service marriott, not a courtyard or Fairfield, and they had extremely limited F&B availability. They blame this on the rain, but when you see hotel guests by the dozens ordering Uber Eats and eating in the lobby. The GM who must be hiding under a rock should have done something. I am appalled to have selected this place for an overnight. Over a $1000 for 2 rooms for a dirty, tired, and mismanaged hotel. Shame on the owners and management. I spoke to Jeff Gray to front desk manager who blamed this on 2 third party restaurants who "pulled out" and said there is NOTHING they can do about it. They have only one buffet open which was not appetizing, to wit the manager says "that is your choice." And get this no room service since COVID. And when I said the hotel is full service the manager says, no we are a resort. Translation, they should have more choices not less.

We stayed here 4 nights over Thanksgiving week and had a pleasant and comfortable stay. We arrived much earlier than the check in time and Anna at thr front desk took care of us and was able to get us check in right while delivering great customer service. I inquired about the Lua scheduled for Wednesday night and she was able to book us our resys. (Defintely do the VIP) the drinks are strong and you'll get your $$ worth. Our room did come with daily breakfast which is the buffet breakfast and is delicious. Staff here was amazing as well. It is located in the other tower end (Keaohalini Tower) We stayed on the 31st floor of the Paoakalini Tower (there are two towers) facing diamond head and views were amazing and unobstructed. I had read previous negative reviews about some people not having any hot water and we never encountered that at all staying at this tower. It is in the back however felt it was quieter than the other tower. Our room was comfortable and spacious. Bathroom was clean. House keeping did an amazing job keeping our room well kept daily. No issues with the room itself and everything looked updated. The balcony views were amazing and couldn't ask for a relaxing way to end our days. Kim at the concierge desk was helpful in planning our excursions. We did the half day pearl harbor and circle tour. She also helped bookrd us reservations at other restaurants shem the italian hotel restaurant was fully booked. Thank you Kim! Also I did not catch the front desk gentlemen name who helped us with our bathroom maintenance and sent someone up right away to get this fix, while we were at breakfast. (He worked on Thursday 11/27 between 630am to 7am). By the time we got back issue fixed. The staff we encountered were amazing and helped us with whatever we needed. Thank you! Getting here: we ubered from the airport and was about $40 USD. Depending what time of day you arrive you could be sitting in traffic but we were lucky enough not to hit traffic and was about 30 minutes. Location of the hotel is great as it sits on the end of the busiest street so you can defintely walk one way and hit all the stores and do a turn around. The beach is right across the street and hotel provides beach chairs. Towels are located in vending machines where you use your hotel key card to open. See pics below. I was a bit concerned reading previous negative reviews prior to arriving but our stay has been nothing but all positive. Thank you Marriott Resoort and Spa Waikiki!