TripAdvisor Traveler Rating

Booked 6 nights at this hotel for spring break 2025. The room was nice and seemed fresh. The family pool was a little small and does not seem to be heated. Pool side day bed/cabana was nice so as the pool side service. The morning breakfast buffet lacked quality and selection. Kids price was also expensive. Location of the hotel is great! Walking distance to Waikiki beach, great restaurants for foodies, malls/shopping and bus stops. Would stay here again.

I will start off by saying Wakiki/Honolulu is my least favorite place in Oahu, it is a big, dirty, noisy, busy city with a really ugly beach and all the good and bad things i associate with LA and West Hollywood. Sure there are fancy shops and great restaurants but it is horribly overpriced, parking is a nightmare and there are tourists everywhere!!! The Mariott banks on its location as the best thing about it and justifies its pricing on that aspect alone. The amenities are terrible, the beach that it is across from is equally terrible and overcrowded. There are no services on the beach for guests, your daily resort fee allows you to check out a beach chair, or a body board, heaven forbid not both, and they will fine you if you lose them or break them, which most of the chairs look and feel like they are about to break on you anyway. They offer the worst excuse for a yoga class in their "garden" which is the busiest breezeway between the hotel and main street with a bustling starbucks adjacent to you and the shopping on the main level is also equally overpriced and abysmal. The whole feel of the hotel is about making money from its guests and nothing is really geared toward improving your experience. Parking is insanely expensive and when we checked in they offered to switch our room which i thought was them doing us a kindness then saw my bill for an extra room upgrade, which i never asked for and were not transparent about, nor refunded when I complained.

The customer service is out of this world. From Joshua in concierge who helped plan a day trip with my disability in mind . He was so kind , the front desk was 10 out of 10 too. I cannot say enough about every employee who we encountered was so helpful. The location of the hotel is great.

So…my wife and I decided to travel to Hawaii for our wedding anniversary and I chose this hotel…..not only Marriot is a name that we are familiar with but the proximity to the beach was a factor. Our room was on the 17th floor with an “ocean view” - we could see a small bit of it but wasn’t a deal breaker…..our room was spacious and very clean and the bathroom/shower sizable. The hotel is very large with an ABC store ( which is apparently the going thing) on the ground floor of the lobby and at the beach side of the hotel. I love how the lobby area was “open-air” to let in the natural light (birds do fly through but not annoying). If there were any “negatives”, there is no room service available nor are there any microwaves in the room. Our room did have a decent sized fridge in it. If we should have the fortune to visit Hawaii again, we would stay here…. By the way, we did rent a car - save yourself the trouble and use the valet service…

We were very disappointed with our stay here for several reasons. For those traveling with a family, you should know the following: 1) This is a very noisy hotel where you will not be able to sleep at night due to the traffic, partying and noise on Waikiki beach (this is not the fault of the hotel, but just something you should know) 2) As far as the hotel itself, from the moment you check in at the front desk, you will see employees who just do not care (borderline rude). Simple requests or questions were always met with annoyance. 3) When we tried to communicate with the hotel afterwards about missing points from our stay, the manager would not get back to us regardless of trying to reach out several times. I would highly recommend staying elsewhere to make your stay memorable.