Waikiki Beach Marriott Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

1966 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Is a must-stay

124minn (Sydney, Australia) on Jan 23, 2023

I have stayed here many times as booked by my employer, however I decided to splash the extra money and stay here on my private vacation. The hotel is in a great location, it is clean, the amenities are generous, the staff are kind and warm and the decor is very modern (especially for HNL). Will stay again and again

TripAdvisor users rated this property 1 out of 5

Lost Its Flair For Business/Status Travelers

EGin212 (Southern California) on Jan 22, 2023

This hotel used to be a standard for me for business travel to Honolulu. However, this hotel, along with Marriott as a brand, has been losing any shine it may have had pre-COVID. As my business travel has picked back-up, this property made it very obvious that status is no longer a differentiator for selecting a hotel especially as it comes to business. Despite being a long-term high status member, apparently no amenities are offered as a standard on bookings to this hotel. No breakfast, no upgrades, no water and no service yet they in-ashamedly add a $50 resort fee for things that are already part of what-used-to-be status amenities and supposed extras that you will never use. It is obvious that they are trying to make up for lost revenue that they lost over COVOD by charging for every little thing that they can imagine. The passive-aggressive attitude a la “white lotus” is very apparent as I inquire about services that they once offered that no longer offer or now charge a nominal fee for in addition to their top-of-the-market rates. Even their concierge lounge is gone, so, keep that in mind as you look for a place to book your business trips to. I do hope this so-called “resort” re-evaluates there business model and that other properties take advantage of this predicament that the Waikiki Beach Marriott Resort finds themselves in. As for me, I will definitely be looking to reassess Marriott as my go-to brand as they seem to be dropping the ball in just about ever west-coast city that I have been to in the last year (2022).

TripAdvisor users rated this property 3 out of 5

If you have a car, don’t stay here!

Janette L (Alpine, California) on Jan 16, 2023

The room and view were nice and so was the front desk staff and housekeeping. But my biggest problems with this hotel is the atrocious parking garage that fills up so quickly because a car rental company has the first couple of floors reserved for their cars. IF you’re lucky enough to get a parking spot, you don’t want to leave to go get food away from the super expensive touristy area or to go to North Shore or shopping for fear there won’t be a spot when you come back. The parking problems alone would stop me from coming back to this hotel. But the unjustified “resort fee” sealed the deal for me because there are ZERO resort amenities provided, not even water, beach chairs or umbrella. The hot tub is always packed, as are the tiny pools. This hotel is overpriced for what little you get.

TripAdvisor users rated this property 5 out of 5

Marriott Waikiki has a SUPER WONDERFUL EMPLOYEE, KASANDRA!

karen f (Los Angeles, California) on Jan 13, 2023

KASANDRA!!!! WAY to go! She is the front desk manager at the Waikiki Beach Marriott and what a manager she is. Kind, compassionate, considerate of her guests. We were traveling during December and needed a hotel room. We had a flight cancellation and decided the Marriott would be a great hotel to spend the unexpected time. We were greeted by KASANDRA who was so genuine and accommodating. She got us our room even though we did not have a reservation, no problem for KASANDRA. We were booked and credited on our Marriott points. WOW!!! We can't thank her enough for her attention to detail and keeping the customer first. Way to Go! May you all be greeted by this amazing manager,KASANDRA!!!

TripAdvisor users rated this property 2 out of 5

Overpriced and room views are now what is stated

Ab_Initio (Orinda, California) on Jan 09, 2023

This Marriott is in a prime location across the street from Waikiki beach. The building is old, but the rooms have clearly received an overhaul making them brighter than classic Marriott hotels. The rooms have a nice look and feel and the bed was excellent. While I really wanted to like this hotel, there was much not to like. ROOMS: The hotel consists of two towers which are aligned perpendicular to the beach. This means that despite what the hotel claims there are no real “ocean front” rooms. All have a balcony on the long side of the building, which is parallel to the side streets, not the beach. If you are close to the ocean this gives you a very nice view, but if you are far away, there is not much view. Sadly, this hotel pushes the exaggeration of room categories to the limit. A “premium ocean view” room, which I booked, is actually in the second tower which is set back further from the beach than the first tower and has therefore only a wedge of an ocean view, assuming you can get a high enough floor. To have a real ocean view, you need to be in the Kealohilani tower, which is closest to the ocean. That requires you to upgrade to what the hotel calls “ocean front” SERVICE: The other problem with this hotel is that it charges premium rates, comparable to high end luxury properties on Hawaii, but provides none of the services. As an example, our room had no drinking glasses or cups. Plastic cups were available “upon request” . Towels are thin and do not give you the feeling of luxury that one would expect when paying close to $1K per night. Trying to get someone on the phone (front desk, housekeeping, etc.) requires multiple attempts as most of the time nobody picks up the phone. Finally, the mandatory resort fee ($50) is nothing more than a scam. It includes little that you are likely to use, and does not provide even what it says. We sat for two hours at the pool and received zero service (not even water), even though the resort fee supposedly provides you with pool service. NOISE: because of the old windows and room doors, there is a considerable amount of noise, coming from the pool deck below and from the street. We could also overhear every conversation in the hallway.

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