TripAdvisor Traveler Rating

We recently stayed at the Waikiki Marriott and had a wonderful experience. The hotel was clean, well-maintained, and the service was consistently excellent throughout our stay. One of the biggest advantages of this property is its location. The beach is directly across the street, making it easy to enjoy the ocean, and there are plenty of restaurants, shops, and attractions within walking distance. As a Marriott Bonvoy member, I was pleased that my status was recognized and honored. The hotel also provided a continental breakfast benefit, which was appreciated. While the breakfast was convenient, it was probably the one area that could use some improvement, as the selection and quality were fairly basic. What truly stood out was the staff. Devin in Concierge Services was incredibly helpful and offered excellent recommendations that enhanced our visit. Janeen at the front desk was warm, professional, and welcoming from the moment we arrived. I'd also like to thank Christine and Daisy in the breakfast area for their friendly service and positive attitude each morning. The combination of great service, clean accommodations, an unbeatable location, and easy access to Waikiki Beach made this a memorable stay. We would happily return and highly recommend the Waikiki Marriott to anyone visiting Honolulu.

It’s one disappointment after another, and nobody helps - avoid at all cost. The parking garage (it’s $65/night) is cramped and always full. This means you have to use valet - but the valet desk doesn’t even have a phone, so get ready to wait 20 minutes for your car. The restaurants are mediocre but priced like you’re at a top notch steakhouse. They also don’t even have one single bar that is indoors, so I hope you like being outdoors for that beer after a long day. If you’re in your room between 9am and 4pm within one year of reading this review, just know that your room will be vibrating from nonstop balcony restoration work. It’s a two year project and nobody warns you until you get here. You can stew on that while you eat your $50 breakfast. The customer service ranges from clueless to disinterested. I’ve never seen a hotel (much less a Marriott!) so resistant to making anything right while getting all the basics wrong.

All the staff we met were fantastic. My son had a very minor slip at the pool and he had a staff member there in seconds offering ice and medical attention if needed. He was totally fine, but the attention they had to the community was great. Service at adult pool was fast and accurate during several trips. The adult pool was also showing World Cup games and then moved to MLB or random sports… it was very fun to watch games while sitting in the pool - or hot tub.

Nice clean hotel. Great service w/many amenities. Attended luau on rooftop. 2 separate pools. Convenient to beach, nightlife. Enjoyed cultural center guide and activities.

This is a very nice hotel but I did have some problems. The website did not show any construction work being done here. I did not find out about it until I checked in , really not much I could do about looking for another hotel. I booked an oceanfront balcony and when I got to the room I found a sign on the door to the balcony to not use the balcony, plus all the little inconveniences while construction was being done. I contracted corporate to complain and they offered me hotel points to compensate for my troubles. Construction is expected to be done by the end of the year. Outside of the problems, the hotel is really nice, great location, two nice pools, exceptional customer service from the restaurant workers and the pool staff. The Kuhio Grill is great for breakfast and the Queensbreak is really nice for a late meal and drinks overlooking Kuhio beach. I hope to return ins 2027 and if all the construction work is done I will certainly consider this hotel again.