(East Maitland, Australia)
Feb 16, 2024
The Hotel is very typical of Waikiki, big building, lots of rooms.
Clean and spacious rooms.
Awesome concierge service.
Starbucks on Level 1
On site guest laundry.
Good sized gym with various machines
ABC Shop Level 1
Adults only pool
Delicious restaurants on site
Slow service at the pool for drinks / food.
Breakfast was ordinary and over priced.
I enjoyed our stay here, staff were helpful with local attractions,
It is close to everything and I felt safe and secure staying here.
We LOVED our stay here!
Feb 11, 2024
We LOVED our stay here! Granted, it was our first experience with a resort hotel. We LOVED the open air lobby, two nearby Starbucks, and an ABC store where we bough musubis daily for breakfast or snack for our kids.
The towel vending machines were great! Not sure how they track returns but we never got charged by accident or anything.
The complimentary beach chairs were a nice perk.
The pool was a great option for our kids after a day on the beach. Our kids love swimming and it's hard to do that safely in the ocean so the pool was a nice option. It was also great to be able to order food poolside.
The poolside seats were basic, not super comfortable, but it worked.
We paid extra for an ocean "front" room as opposed to an ocean "view" room and we had an awesome view of the ocean.
Our room was clean and our hall was quiet. We didn't really see or hear any of our neighbors at all. From time to time, you can hear other toilets flushing but that was pretty much it.
We were on the 14th floor and were worried elevator wait times would be long but it was not bad at all.
Our beds were made everyday and the cleaning lady even folded our personal blankets and set them aside nicely for us.
The bathroom was updated. The bidet was a wonderful feature. And had plenty of towels for our family of four.
We loved that the beach was right in front of the hotel in a less congested part of Waikiki.
We expected lei greetings when we returned as advertised on their website but we never received it. We didn't push it only because we were attending the luau where we would received leis so that was a minor thing.
The complimentrary Mai Tai's were hard to get. There were no instructions on how to get them so we had to do some investigating and found out that it was only served on certain days at specific times so we never got our Mai Tai's.
Most reviews said that it would be loud from the street noise and they were not wrong. You hear everything on the street. You also get a different kind of crowd out there at night so it does get noisy. We were across from the Twin Fin hotel where they had live music every evening until 10 pm so we had free music whether we wanted it or not.
The beds are regular sizes, not queen, like most double bed hotel rooms. But we made it work.
The Kuhio Grill where a conventional breakfast was served daily is expensive. We paid $170 for our family of four for a normal breakfast. It's slightly bigger than other continental breakfasts but also, who can eat that much food to make its money worth? I know we didn't and we tried.
Know that "ocean view" vs "ocean front" are different prices but not all that difference in experience. Our friends did the Ocean view room and we paid extra to get the ocean front and our views were not all that different. The way this hotel is built, you don't get a front-facing room unless you pay for the suits. Otherwise, all their rooms are sideways to the ocean so even an "ocean front" view is still a sideways view of the ocean NOT front-facing view.
Staff was nice and we had no issues there. Overall, we LOVED our stay and did not regret staying in Waikiki in the Merriot specifically.
Don't Ruin Your Honeymoon
(New York City, New York)
Jan 28, 2024
THIS MARRIOTT RUINED MY HONEYMOON!! I'm still upset about how poor our stay was and how terrible the hotel management was. We tried to make the best of it but it really ruined our entire time on the island. We spent more time arguing with the hotel management than being able to celebrate and enjoy our honeymoon. It keeps making me cry. I will never get a do over for my honeymoon and had I known before, I would have never, ever chosen to stay at this location. Clearly it is for families with young screaming babies and children and not for adults on a honeymoon and trying to relax. Prior: Came here for our honeymoon and we are still here. I'm really disappointed and upset with our stay. First room we were assigned, a baby screamed for an hour and a half each morning and due to the poor insulation in the doors between rooms, it sounded like it was in our room. After arguing with the front desk twice, they finally moved us by downgrading our room to a lower floor than what we paid for... then the new room had a toddler next door that screamed at 4am and started again at 6am.. we are on day 3 of this and I have yet to even be able to get any sleep on my honeymoon. Rooms are fine, hotel is nice but be prepared for the noise. Other reviews mention it but I really did not think we would have non stop screaming kids for our entire stay. They don't enforce Adult pool either so lots of young teenagers in the hot tub and adult pool.
Not your average Marriott.. and Not in a good way
(New York, NY)
Jan 22, 2024
I am a Titan Elite at Marriott. I travel A LOT.
This hotel was a poor way to start our trip. It is run down and too spread out. You are always walking - and the walk isn't pretty. The room (an upgrade with a view of Diamond head) was in dire need of a renovation. Bathroom was tiny. There is NO water. This is just not acceptable in any hotel. Charge me if you must but offer bottled water in room. Marriott, I expect WAY more
Memorable Wedding Anniversary
Jan 20, 2024
I don’t know where to begin. Let me begin with Mr. Kenneth Bryant (I believe his was a manager). It was our first time coming to Hawaii and our 22nd wedding anniversary. Mr. Bryant went above and beyond to make sure we had a nice time. From telling us the best local spots to eat within walking distance, fun things to do, and an upgrade to a beautiful ocean front room before we even arrived! Even a bird came to visit us on the ledge. Lol! We were able to look down and clearly see the fire-knife dance from our room each night, and when Mr. Bryant found out we didn’t try the breakfast buffet he quickly provided complimentary vouchers! The Marriott is at the perfect location with the beach across the street, the zoo around the corner, Starbucks DOWNSTAIRS, and delicious places to eat and shop are all in walking distance! You can even walk to the mall if you want or just take a quick Uber. Thank you so much Mr. Bryant for making our stay special and thank you Marriott for still being my favorite place to stay! Aloha!